IT Service Desk Team Leader
- Hiring Organisation
- Set2Recruit
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
management and root cause analysis Assist with onboarding new clients and service transitions Maintain accurate documentation and knowledge base articles Work in line with ITIL frameworks and best practices Liaise with 3rd Line engineers and vendors when required Technical Requirements Strong 2nd Line/Escalation experience within … environment Comfortable leading by example and supporting junior engineers Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Experience working to ITIL processes (Incident, Problem, Change) ITIL certification desirable but not essential Whats On Offer Salary up to £40,000 Clear progression opportunities Supportive ...