4 of 4 ITIL Foundation Certificate Jobs in Edinburgh

junior team members. Consult with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation … skills required. Desirable skills Exposure to ITSM Toolsets e.g. ServiceNow, JIRA Experience with backup technologies (e.g. Veeam, Rubrik, Data Protector, and/or CommVault) ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1? At Version 1, we believe in providing our employees with a More ❯

offices. Requirements: Demonstrable experience of working within a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Understanding of ITIL best practices. Preferred ITIL Foundation certification to demonstrate knowledge. Experience of working within service industries and engaging with customers. Effective and demonstrable More ❯

REST API, Webhooks Experience with Linux services like Apache and nginx, and deploying Linux-based applications Experience with appliance-type applications support Desirable Skills: ITIL Foundation certification Knowledge of TACACS+ and ITSM systems like ServiceNow Experience with Event, Performance, and Configuration Management Applications Knowledge of Java and Windows More ❯

here. What you’ll need Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment. Solid understanding of ITIL processes, especially Incident, Problem and Change. Own and coordinate major incidents and ensure timely resolution, communication, and post-incident review activities. Ensure alignment with … ensuring team alignment and service transparency. Contribute by finding opportunities for automation or self-service. And any experience of these would be really useful ITIL Foundation certification. Experience in enterprise environments with 24*7 operations. Familiarity with monitoring tools (e.g. Splunk, Dynatrace) Exposure to Agile, Devops or SRE More ❯