/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITILFoundationCertificate Accreditation - Knowledge of Legal Applications – Document Management, Digital Dictation would be an advantage About Us: We are a UK based more »
Warwickshire, Coventry, West Midlands (County), United Kingdom
Adria Solutions Ltd
user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITILFoundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our more »
application support and incident investigation Desirable: Familiarity with programming languages (Java, Python, PL/SQL, C++) Desirable: Operational experience within an automated distribution facility ITILFoundation certification is a plus Company Benefits: Competitive salary up to £40,000 Pension contribution up to 6% Private healthcare, including dental and more »
skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years’ experience in IT, or ITILFoundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice more »
skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years' experience in IT, or ITILFoundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice more »
