2 of 2 ITIL Foundation Certificate Jobs in the Thames Valley

nhs.net quoting the vacancy reference number. Person Specification EDUCATION, QUALIFICATIONS & TRAINING Desirable GCSE in English and Mathematics at grade A to C or equivalent ITIL Foundation Certificate Evidence of on-going personal development Relevant IT Qualification Higher/further/vocational education qualification EXPERIENCE Essential Previous experience … working in a Service Desk/Helpdesk environment providing support to staff Desirable Evidence of working to ITIL principles Previous experience of working in a public sector environment SKILLS, ABILITIES & KNOWLEDGE Essential Excellent written communication skills using clear and unambiguous language Evidence of positive team working Ability to document ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community ...