2 of 2 ITIL Foundation Certificate Jobs in the City of London

stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities Change Management Govern the ITIL Change Management … service delivery. Must-Have Skills & Experience Very Strong experience in IT Service Management, Service Delivery, or Service Operations . Strong hands-on experience in ITIL processes : Change Management Major Incident Management Service Request Management Service Level Management Experience owning and governing the end-to-end Change Management lifecycle . ...

Strong understanding of Customer Service Management (CSM) processes and ServiceNow capabilities. Skills looking for: ServiceNow Customer Service Management (CSM) Business Process Consulting Agile Methodology ITIL Foundation Certification ServiceNow System Administrator Certification Now Create Certification ServiceNow Product Implementation Certification If you have strong ServiceNow CSM Process experience this could ...