Senior Service Desk Engineer (3rd Line)
- Hiring Organisation
- Morson Edge
- Location
- City of London, Camden Area, Greater London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £400 - £450/day
either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support … development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports ...