24 of 24 ITIL Foundation Certificate Jobs in the Midlands

call rota, to provide onsite support out of hours. Knowledge: A levels or a level 4 qualification, plus GCSEs in Mathematics and English Language ITIL foundation certificate in IT Service Management, or similar Knowledge of relevant IT technologies and applications their use and application Proven knowledge, acquired More ❯

support business growth and improve visibility and tracking mechanisms. What you’ll bring: Previous experience as a Change Analyst, within an IT environment preferred. ITIL Foundation Certificate required. Exceptional attention to detail and commitment to quality in all aspects of work. Excellent written and verbal communication skills More ❯

documentation and communication including user guides. Follow and execute standard operating procedures. What You Will Bring 3 years’ experience in a similar helpdesk role. ITIL Foundation certificate (v3 or v4). Strong communication skills, especially in explaining technical concepts to non-technical colleagues. Experience with Active Directory More ❯

initiative all activities, tasks and site visits around the incoming workload of incidents. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment … 4+ (A-C) to include Maths and English A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification ITIL Foundation Certificate Experience Good all-around level of technical knowledge and awareness An understanding of basic ICT issues and its application within More ❯

case persuasively upwards, downwards and externally in a confident manner. Ideally, you will hold a LEAN, IT and/or Change Management Qualification. An ITIL Foundation Certificate (or equivalent) will also be considered. Please note, qualified by experience will also be accepted. Experience in creating various functional More ❯

case persuasively upwards, downwards and externally in a confident manner. Ideally, you will hold a LEAN, IT and/or Change Management Qualification. An ITIL Foundation Certificate (or equivalent) will also be considered. Please note, qualified by experience will also be accepted. Experience in creating various functional More ❯

and visualization skills. Ability to deliver value to the business through accurate assessments and product recommendations. Desirable skills/knowledge/experience: (As applicable) ITIL Foundation certification, preferably ITIL Incident/Problem Practitioner. 6-8 years of experience within a large, complex IT organization. Ability to understand More ❯

and manage time effectively in a fast-paced environment. Exposure to cyber security frameworks or practices (e.g., endpoint protection, phishing mitigation, MFA, etc.). ITIL Foundation certification or understanding of ITIL principles. Experience with Active Directory, Azure AD, or basic networking. In the first instance, please apply More ❯

and manage time effectively in a fast-paced environment. Exposure to cyber security frameworks or practices (e.g., endpoint protection, phishing mitigation, MFA, etc.). ITIL Foundation certification or understanding of ITIL principles. Experience with Active Directory, Azure AD, or basic networking. In the first instance, please apply More ❯

offices. Requirements: Demonstrable experience of working within a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Understanding of ITIL best practices. Preferred ITIL Foundation certification to demonstrate knowledge. Experience of working within service industries and engaging with customers. Effective and demonstrable More ❯

in Early and Late shifts based on a rotational and at times would require working on Bank Holidays Key skills/knowledge/experience: ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner 3 years’ experience within a large complex IT department/organization Ability to understand More ❯

with experience across networks, OS, and security protocols Incident response and threat analysis expertise Familiar with Azure/Microsoft Defender and best practice frameworks ITIL Foundation certified (v3 or later) or experience in an ITIL environment Awareness of GDPR and ISO27001 Desirable: Security qualifications (e.g. CISSP , CEH More ❯

Strong analytical and visualization skills. Excellent communication skills. Ability to deliver value through right assessment and product recommendations. Desirable skills/knowledge/experience: ITIL Foundation certification, preferably in Incident/Problem Management. 6-8 years of experience in large, complex IT environments. Ability to understand business needs More ❯

priority or complex support issues Support and align with the other IT Streams – Security, Projects, Data, and Integration. Process Development & Improvement Establish and refine ITIL-aligned service management processes, including incident, problem, and change management Drive continuous improvement initiatives based on service metrics, feedback, and root cause analysis Support … awareness and accountability. Operational Efficiency Service Process Optimisation: Continually review and improve Service Desk processes to enhance efficiency, reduce resolution times, and align with ITIL best practices. Resource & Cost Management: Monitor team workload, tool usage, and support resources to ensure optimal service delivery within budgetary constraints. Tooling & Automation: Identify … experience in a Service Delivery Manager, Service Desk Manager, or IT Operations leadership role Demonstrable experience building, managing, and developing support teams within an ‘ITIL and best practice’ based service environments Strong understanding of IT service management frameworks (particularly Incident, Problem, and Change Management) Experience overseeing ITSM tools (e.g. More ❯

priority or complex support issues Support and align with the other IT Streams – Security, Projects, Data, and Integration. Process Development & Improvement Establish and refine ITIL-aligned service management processes, including incident, problem, and change management Drive continuous improvement initiatives based on service metrics, feedback, and root cause analysis Support … awareness and accountability. Operational Efficiency Service Process Optimisation: Continually review and improve Service Desk processes to enhance efficiency, reduce resolution times, and align with ITIL best practices. Resource & Cost Management: Monitor team workload, tool usage, and support resources to ensure optimal service delivery within budgetary constraints. Tooling & Automation: Identify … experience in a Service Delivery Manager, Service Desk Manager, or IT Operations leadership role Demonstrable experience building, managing, and developing support teams within an ‘ITIL and best practice’ based service environments Strong understanding of IT service management frameworks (particularly Incident, Problem, and Change Management) Experience overseeing ITSM tools (e.g. More ❯

experience managing Service Management projects, from procurement through to transition. Solid understanding of project management methodologies (e.g., PRINCE2 Practitioner, PMP, Agile). Knowledge of ITIL service management frameworks, particularly service transition and continual service improvement. Strong organisational and coordination skills, with the ability to manage multiple priorities simultaneously. Excellent … Information Technology, Business Management, or a related field (or equivalent relevant experience). Project management certification (PRINCE2 Practitioner, PMP, or Agile certification mandatory). ITIL Foundation certification (desirable). Proven experience supporting IT service transitions and service management maturity improvement projects. LA International is a HMG approved ICT More ❯

/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site More ❯

delivery. • Strong communication and interpersonal skills. • Proven ability in project execution and delivery, managing resources effectively. Qualifications: • Degree or equivalent industry experience (Essential). • ITIL Foundation certification (Desirable). At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate More ❯

Office 365, AD, Exchange, SharePoint) Experience supporting Android/iOS devices and business telephony systems Working knowledge of IT networks (DNS, DHCP, VPN, etc.) ITIL Foundation certification (or willingness to obtain) Excellent communication and organisational skills Full UK driving licence (occasional travel required) What You'll Gain Access More ❯

Strong communication skills, attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA ServiceNow Implementation Certifications ITIL Foundation Certified Your security clearance To be appointed, you must obtain Security Check (SC) clearance . Residing continuously in the UK for the More ❯

and speaking), attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications ServiceNow CSA Any ServiceNow Implementation Certifications ITIL Foundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance . More ❯

skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITIL Foundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To More ❯

skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITIL Foundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯

communicator with the ability to translate between technical and non-technical stakeholders. Highly organised, detail-focused, and comfortable managing cross-functional workloads. Desirable Qualifications ITIL Foundation certification or equivalent. Understanding of data governance , data quality , or metadata management . Experience with support automation (e.g., using Power Automate). More ❯

IT asset lifecycle best practices. Familiarity with asset management tools (ServiceNow, Flexera, Snow, or similar). Excellent organisational, analytical, and stakeholder engagement skills. Desirable: ITIL Foundation certification. IAITAM certifications (CITAM, CSAM, CHAM). Salary and benefits: Salary up to £55,000 + Performance Bonus (5-15% typically, uncapped More ❯