9 of 9 ITIL Foundation Certificate Jobs in the North West

/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. … to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service). Consistent service quality across diverse technologies and end-user environments. What You … Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working What's on Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification Experience with Agile methodologies Benefits: Annual bonus scheme 25 days holiday + bank holidays + your birthday off Private healthcare Career development, training, and upskilling Interested? Please Click Apply Now! Service Delivery Manager – Digital Workspace More ❯

PowerShell, Azure Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification Experience with Agile methodologies Benefits: Annual bonus scheme 25 days holiday + bank holidays + your birthday off Private healthcare Career development, training, and upskilling Interested? Please Click Apply Now!Service Delivery Manager Digital Workspace More ❯

project deliveryand continuous improvement initiatives What We're Looking For * Experience in cryptography and information security* Hands-on knowledge of HSM configuration and support* Familiarity with SSH key and certificate management* Understanding of Unix/Windows environments* Strong attention to detail and ability to work under pressure* Excellent communication and stakeholder management skills Nice to Have * ITIL Foundation More ❯

project deliveryand continuous improvement initiatives What We're Looking For * Experience in cryptography and information security* Hands-on knowledge of HSM configuration and support* Familiarity with SSH key and certificate management* Understanding of Unix/Windows environments* Strong attention to detail and ability to work under pressure* Excellent communication and stakeholder management skills Nice to Have * ITIL Foundation More ❯

attitude Excellent Telephone manor The ability to meet strict deadlines A positive attitude when working under pressure Being a Team Player Being a Problem Solver Desirable Skills (not mandatory) ITIL Foundation Certification Networking Experience (Cisco CCNA or similar) This role comes with fantastic company benefits Only shortlisted candidates will be contacted Horizon Recruitment is an equal opportunities employer More ❯

continuous improvement initiatives What We're Looking For Experience in cryptography and information security Ideally some hands-on experience of HSM configuration and support Familiarity with SSH key and certificate management Understanding of Unix/Windows environments Strong attention to detail and ability to work under pressure Excellent communication and stakeholder management skills Nice to Have ITIL Foundation More ❯