4 of 4 ITIL Foundation Certificate Jobs in the West Midlands

efficiency and quality. Skills & Experience Essential Experience managing complaints or escalations within an MSP, telecoms, IT services, or similar environment. Strong understanding of ITIL concepts, particularly Incident, Problem, and Service Management. Excellent written communication skills with the ability to simplify complex technical issues. Strong analytical and investigative skills. Empathetic … calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure ...

equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive … skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). ...

enterprise storage platforms, working with Fortinet security technologies. This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp … including firewalls and core security services. Desirable Vendor certifications such as: NetApp (e.g. NCDA, NCIE, or equivalent) Fortinet (e.g. NSE 4–7 or equivalent) ITIL Foundation certification. Security Clearance Office based, Stoke On Trent Must have security clearance or be willing to go through the process as part ...

following certifications would be a bonus: Azure Administrator Associate (AZ-104), Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), ITIL Foundation Certification This role offers the opportunity to support secure cloud environments within defence programmes while developing hands-on Azure and operational cloud experience. ...