12 of 12 ITIL Foundation Certificate Jobs in the West Midlands

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active More ❯

prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second line support or third parties * Provide an exceptional level of customer … Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable The below experience is desirable but not essential * ITIL Foundation Certification * Operational knowledge and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications More ❯

p/d Inside IR35 Experience * Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable Desirables * ITIL Foundation Certification * Operational knowledge and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate … prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second line support or third parties * Provide an exceptional level of customer More ❯

hardware/software), reporting, and continuous improvement. Creating compelling business cases with a focus on end-user experience and budget control. Deep knowledge of Microsoft 365 and Exchange Online. ITIL Foundation certification (desirable). What's on Offer Annual base salary of £65,000 to £70,000 Company performance based bonus of up to 15% Private pension Private More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each More ❯

tool, categorising and prioritising them appropriately. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second-line support or third parties. Provide an exceptional level of customer … as appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and standard of written English. Punctual and reliable. Desirable: ITIL Foundation Certification. Operational knowledge and experience of working with call management systems. Experience with a service management framework (ITIL beneficial). Intermediate working knowledge of Microsoft Office More ❯

categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second-line support or third parties. Provide an exceptional level of customer … appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and a high standard of written English. Punctual and reliable. ITIL Foundation Certification (desirable). Operational knowledge and experience of working with call management systems. Experience with a service management framework (ITIL beneficial). Intermediate working knowledge of More ❯

skills Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint) Experience supporting Android/iOS devices and business telephony systems Working knowledge of IT networks (DNS, DHCP, VPN, etc.) ITIL Foundation certification (or willingness to obtain) Excellent communication and organisational skills Full UK driving licence (occasional travel required) What You'll Gain Access to a modern learning and More ❯

Service delivery analyst role will require anelement of people management skills alongside service ownership. Person Specification Qualifications Essential Bachelors degree in information technology, Computer Science, or a related field. ITIL Foundation certification or equivalent is highly desirable. HDI or equivalent Service Delivery qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act More ❯

subject to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. Infrastructure Engineer (12 month FTC): You will ideally hold ITIL Foundation certification. Technical certifications in relevant technologies (Microsoft, Networking, Cyber Security) are desirable. Previous experience of designing and implementing infrastructure projects across multiple sites. A background working with More ❯

to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. IT Project Manager (12 month FTC): Ideally you will hold ITIL Foundation Certification and/or Project Management Certification (PRINCE II, APM). Hold Technical Certifications in relevant technologies (Microsoft, Networking, Cyber Security). A broad understanding of LAN More ❯

and influence technical teams and business stakeholders during high-impact incidents • Experience and confidence in leading technical bridge calls with multiple resolver teams and/or vendors. • Knowledge of ITIL frameworks, with ITIL Foundation certification (essential) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity More ❯