1 to 25 of 34 ITIL Jobs in Birmingham

Monitoring tools (PRTG, SNMP) * Firewall configuration and management * Backup and recovery solutions (VEEAM, Zerto) Experience * Proven team leadership and people development skills. * Understanding of ITIL practices and ability to apply them effectively. * Excellent analytical and problem-solving skills. * Ability to lead internal and external projects from inception to completion. * Exceptional more »

of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »

modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or more »

modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or more »

/prioritization and categorization of incidents is important Skills Required: • Excellent Communication skills in English and French (spoken and written) • Handling the voice calls • ITIL process on Incident Management and Service Request fulfilment • Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the more »

prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the more »

Previous experience in the creation of technical support documentation Enterprise support of Microsoft Office 365, desktop and Admin Knowledge of Service Management processes e.g. ITIL Previous experience working in a managed service environment working to defined scope and with strict SLAs Exposure to Infrastructure technologies – Server, Networks etc Working knowledge more »

in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »

with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning KPIs. Building ITIL Management Reporting Surface key risks and issues early, building effective mitigation and stakeholder management. Manage major incidents effectively internally and with customers, including clear communication more »

support teams and Service owners ensuring the service can be effectively supported once systems have entered business as usual operation. A strong understanding of ITIL Design and Transition processes (including Change Management) and an understanding of Operation Support/Application Support and Service Ownership. Experience in release co-ordination, service more »

application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. Experience of higher education environments in genera would be beneficial. Experience of research systems specifically would be beneficial. The more »

client facing/customer service skills. Stress Tolerance Self-motivation Full, current driving licence Desirable Oracle Accreditation. SQL Server Accreditation. Postgres Accreditation UNIX scripting ITIL Practitioner. Be technically aware of technology outside your remit. Familiarity with local government back-office applications. Additional Information Additional Information We are proud of the more »

this role you'll need: To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role ITIL certified/trained To be accredited by relevant software/hardware vendors (where available) To be an effective communicatorto both technical and non-technical audiences more »

many tasks in parallel SC Clearance or eligible for clearance It is essential that the candidate has x2 IT related Certifications such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Experience of Instruction within the military environment would be beneficial Understanding of common IT delivery frameworks and methodologies Key more »

support or development role. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information Location: This role can be delivered in a hybrid nature from one of these offices Belfast, Dublin, Cork, Edinburgh, Newcastle upon Tyne more »

Minimum 2 to 3 years of experience in handling calls Excellent Communication skills in English and French ITIL process on Incident Management and Service Request fulfilment Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues more »

technologies Enterprise Wireless technologies and components VIP/SIP telephony systems (build, commission & support) Managing networks in cloud (Public Cloud Network Certification is beneficial) ITIL Methodology (of working to manage IT systems and services) In addition to these technical skills, you must also have excellent customer service and communication skills more »

identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as firewalls, network security groups more »

and C# .NET. Preference for Power Platform experience. Client-facing acumen with D365 CS experience. Previous exposure to managed services environment and applications management. ITIL Foundation qualification preferred. Eligibility for SC level clearance You will be working with an outstanding organisation who prioritise the well-being and professional growth of more »

and deliver programs of work. Product specification and designs for information systems and their components adhering to business needs. Have the opportunity to become ITIL 4 certified. You’ll be an excellent fit if you have: Experience of MS SQL Working knowledge of SSIS, SSRS, SSMS or BIDS Exposure to more »

assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects more »

assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects more »

ll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence … PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication more »

Microsoft technologies Experience working in a commercial environment supporting bid responses. Demonstrable ability to work within a team environment Togaf 9 and above certification ITIL foundation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills more »

Microsoft technologies Experience working in a commercial environment supporting bid responses. Demonstrable ability to work within a team environment Togaf 9 and above certification ITIL foundation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills more »