18 of 18 ITIL Jobs in Birmingham

Dashboard and visualization design (Splunk, Grafana, Kibana) Reporting and metrics Frameworks & Standards Clients Global Security Control Framework ISO 27001, NIST Cybersecurity Framework, CIS Benchmarks ITIL service management practices Change management and configuration management ...

support experience in a commercial environment Experience supporting: Microsoft Office Broadband/mobile broadband EPOS or retail systems Bespoke or proprietary software Familiarity with: ITIL Foundation Remote desktop tools Incident management systems (e.g., SupportWorks, Remedy) Mobile device support (Windows, iOS, Android) BYOD environments Instant messaging/chat tools for support ...

management expertise with a proventrack record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

accessible language for non-technical audiences. Experience in mentoring, coaching, and developing team members. Experience working in a private healthcare clinical or IT environment. ITIL certification (required). Experience in designing and delivering application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development ...

projects in IT or digital environments. Experience in large-scale organisational change. Formal project management qualifications (e.g., PRINCE2, MSP, APMP). Strong knowledge of ITIL Service Management and project governance. Proven ability to manage budgets and resources effectively. Excellent stakeholder engagement and communication skills. Strong analytical and problem-solving capabilities. ...

product development, technology adoption and service innovation. · Analyse service trends and identify improvements to boost profitability and customer success. Desirable · Formal qualifications such as ITIL or PRINCE2 · Experience presenting service and performance data to senior stakeholders · Familiarity with other PSA and RMM platforms. Essential Experience · Proven background as a Technical ...

broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions ...

Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing ...

Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing ...

Housing, MRI Enterprise/Orchard Housing/Capita One/OPENHousing, Aareon QL, MIS ActiveH, or similar) SQL Scripting Relevant certification (such as ITIL, BCS, vendor specific accreditation or similar). As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both ...

organizational, and customer service skills. Ability to work independently and collaboratively in a fast-paced environment. Nice-to-haves: IT certifications such as MCSA, ITIL, MCP. Knowledge of ERP systems, MES, RFID, Bar Code Scanning, or PLC integration. Our clients and their customers come from diverse backgrounds ...

automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen-connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. ...

ServiceNow Certified System Administrator and/or Certified Implementation Specialist Experience with business process modelling frameworks such as BPMN or UML Familiarity with Agile, ITIL, and delivery frameworks Experience designing architectures in multi-cloud and integrated enterprise environments Strong understanding of ServiceNow scripting and customisation capabilities Ability to balance standardisation ...

practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part ...

knowledge Relevant industry qualifications in technology field -CCNA/CCDA (CCNP/CCDP of benefit but not essential) Strong business process framework knowledge (e.g., ITIL) Vendor professional accreditations preferred. Degree in engineering or scientific discipline ...

lifecycle, engaging regularly with stakeholders and delivering to agreed timescales. You must have experience with the following: Experience of working with Prince2, Agile and ITIL environments. Change management experience Previously delivered projects with experience of managing project risks. Experience with Public and private cloud Working with internal and external stakeholders. ...

design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing … ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services sector (desirable) Advanced ITIL certifications (preferred ...

Service Manager: • 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity. • Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management. • Strong understanding of risk management, compliance, and governance frameworks. • Skilled in ITSM platforms such as ServiceNow … Remedy, or equivalent. • ITIL v3 Foundation; advanced ITIL certifications highly desirable. • Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website ...