1 to 25 of 32 ITIL Jobs in Birmingham

such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we More ❯

working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the More ❯

Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites required) Desirable: * Microsoft Certifications/ITIL Foundation * Experience with SLAs and reporting * Comfortable supporting multiple locations and working independently If you have the required skills and experience required for this role, please apply using the link More ❯

non-technical stakeholders. Experience with IT service management frameworks, change control, and agile working practices. Desirable Skills Experience with PowerShell or other automation tools for infrastructure management. Familiarity with ITIL or similar service management methodologies. Knowledge of capacity planning, disaster recovery, and business continuity. Experience in the legal or professional services sector is a plus. Apply now to speak with More ❯

customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of ITIL, GDPR, and security principles. Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office. Please note More ❯

backup solutions and security/remediation tools. Familiarity with privileged access management solutions. Linux troubleshooting skills are a plus. Experience supporting Windows, Mac, and ChromeOS. Certifications such as MCP, ITIL, CompTIA, CDRE are advantageous. Strong analytical mindset and curiosity for complex puzzles. Comfortable working in high-stakes, evolving environments. Ability to anticipate attacker moves and think strategically. More ❯

and predictive and preventative insights Qualifications: 10 + years' experience builds observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. Proficiency in Scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of network, server More ❯

distributed, multi-site organisation. Hands-on experience with hybrid Microsoft environments (on-prem & Azure), Intune, TCP/IP, and Zero Trust architecture. Familiarity with ICT service desk tools and ITIL-aligned support processes. Proven experience working with third-party vendors and MSPs in outsourced support models. Exposure to security standards and data protection frameworks (Cyber Essentials, ISO 27001). Certifications More ❯

distributed, multi-site organisation. Hands-on experience with hybrid Microsoft environments (on-prem & Azure), Intune, TCP/IP, and Zero Trust architecture. Familiarity with ICT service desk tools and ITIL-aligned support processes. Proven experience working with third-party vendors and MSPs in outsourced support models. Exposure to security standards and data protection frameworks (Cyber Essentials, ISO 27001). Certifications More ❯

applications throughout their lifecycle. Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to More ❯

applications throughout their lifecycle. Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to More ❯

Requirements: Demonstrable experience in an IT service delivery or service management role, ideally within a healthcare setting (NHS or private health services highly desirable). A working understanding of ITIL frameworks and principles. Strong communication and stakeholder engagement skills, particularly within operational or clinical environments. Experience managing incidents, reporting on performance, and driving service improvements. The ability to work onsite More ❯

Requirements: Demonstrable experience in an IT service delivery or service management role, ideally within a healthcare setting (NHS or private health services highly desirable). A working understanding of ITIL frameworks and principles. Strong communication and stakeholder engagement skills, particularly within operational or clinical environments. Experience managing incidents, reporting on performance, and driving service improvements. The ability to work onsite More ❯

management skills, with the ability to work well under pressure and meet deadlines. Experience with multiple Cloud software products, platforms and vendors. Demonstrable professional accreditations/certifications such as ITIL, PMP, Prince2, TOGAF, PMBOK, Azure etc. An in-depth knowledge of VDI technologies and best practices. A detailed understanding and experience of deploying applications to production environments. A knowledge of More ❯

Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/regulatory findings. You will use your advanced documentation skills to articulate More ❯

being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Behaviours We'll assess you More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

Fortinet Firewalls Knowledge of TCP/IP, DNS, DHCP, MPLS, and network monitoring (SolarWinds, Nagios) High-level troubleshooting and network design skills Proactive mindset, strong documentation and communication skills ITIL knowledge and understanding of security/compliance best practices This is a high-impact role within a critical IT function, offering autonomy, challenge, and the opportunity to work across modern More ❯

Fortinet Firewalls Knowledge of TCP/IP, DNS, DHCP, MPLS, and network monitoring (SolarWinds, Nagios) High-level troubleshooting and network design skills Proactive mindset, strong documentation and communication skills ITIL knowledge and understanding of security/compliance best practices This is a high-impact role within a critical IT function, offering autonomy, challenge, and the opportunity to work across modern More ❯

any CIS (like ITSM or HRSD) is a big plus Solid grasp of integrations and automation tools on the platform Familiarity with platform support and troubleshooting Nice to have: ITIL foundation or other relevant certs Degree, HND, or equivalent in IT, Business, or similar If you're a hands-on ServiceNow Consultant who enjoys a mix of delivery, support, and More ❯

Application Developer, you must have proven programming skills and an understanding of systems integration would be beneficial. Essential experience Commercial application support experience Exceptional interpersonal skills A knowledge of ITIL Problem, Change and Incident management Application testing lifecycl Proven technical/development skills: - Linux, Python and XML - Perl or similar scripting language - JavaScript -any flavour As the successful Application Support More ❯

on RFI’s and RFP’s. • Understand commercial impact of technical requirements. • Worked as part of a team managing 3rd party performance would be advantageous. • Transformation experience • Understanding of ITIL v4 concepts and practices. • Managing relationships with stakeholders to deliver required outcomes. • Managing multiple priorities and effectively communicating to ensure alignment. Benefits • 10% on target bonus • BT Pension scheme, minimum More ❯

the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using ITIL aligned support management processes and tools to ascertain the impact to the user. Agree next course of action with users, monitoring progress whilst keeping the users up to date with … legislation. Excellent knowledge of support issues within a Microsoft desktop environment. You will have good understanding of Incident/Service Request/Problem and Change Management processes (preferably to ITIL V4 Foundation standard). Excellent communication skills with a friendly approach to problem solving. A self-motivated individual who can work using their own initiative as well as work well More ❯

ll draw on your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you'll be a subject matter expert, tackling escalations and developing our talent. As you work, you'll be learning … of software engineering and systems administration principles. Responsible for monitoring, automating, and improving the operational aspects of software systems, including incident response, capacity planning, and performance tuning Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯