18 of 18 ITIL Jobs in Birmingham

Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site ...

Infrastructure and Operations leadership Technical expertise across Azure, M365, networking and end-user technologies Experience managing operational IT teams and external suppliers Knowledge of ITIL and service management best practice Strong stakeholder management and communication skills Willingness to travel to business sites as required and ability to obtain Security Clearance ...

Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud). ...

deployments Skills & Experience Proven experience in a 2nd line IT support role Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals Familiarity with ITIL processes and ticketing systems Knowledge of engineering software (Autodesk products, etc.) Excellent communication and problem-solving skills Ability to work independently and as part ...

with ITSM processes (Incident, Change, Problem). UK Security Clearance preferred (or should be eligible for Clearance) Desirable Skiils & Experience Experience in Neworking design ITIL Foundation Cloud platform knowledge (Azure/AWS/GCP) Key Attributes Strong ownership and accountability. Excellent analytical and troubleshooting skills. Clear communication with both technical ...

multiple relevant stakeholder groups to resolve operational incidents acting as the single IT point of contact. Track record of driving appropriate process adherence (e.g. ITIL methodologies/elements of) Accountable for ensuring compliance with key governance and processes such as SLAM. Experience operating in a change control and configuration management ...

architecture frameworks, standards and controls Strong understanding of commercial, procurement and supplier delivery environments Experience developing high-performing technical teams and capability Awareness of ITIL, ISO9001 and ISO27001 frameworks Desirable skills for the Chief Architect include: Degree in a Digital, Technology or related discipline (or equivalent experience) TOGAF, Zachman ...

event-driven systems. Proven track record leading solution design for major bids . Ability to communicate with CXO-level stakeholders . Familiarity with TOGAF, ITIL, Agile, Responsible AI frameworks , and architecture modelling tools. Ready to take the lead on game-changing bids Apply now and help shape the next generation ...

negotiate trade at executive level. - Qualifications in project/programme management and experience of working with other frameworks/methodologies such as COBIT, ITIL, Agile and TOGAF. ...

aspects of Security, Identity, Hosting and Networks. • Strong understanding of service reliability, security, and operational excellence. DESIRED BUT NOT REQUIRED: • Familiarity with product management, ITIL, or TOGAF practices. • Experience working in large, regulated, or public-sector organisations. • Relevant professional certifications or advanced qualifications. • Experience influencing senior stakeholders and leading cross ...

transitioning into operational ownership Microsoft 365 or SharePoint administration certification (MS-700 or equivalent) or equivalent experience Commitment to continuous professional development Desirable Experience ITIL Foundation certification Microsoft Power Platform Fundamentals Experience with large-scale SharePoint migrations or restructures Knowledge of PowerApps, PowerShell or advanced SharePoint administration Experience designing SharePoint ...

transitioning into operational ownership Microsoft 365 or SharePoint administration certification (MS-700 or equivalent) or equivalent experience Commitment to continuous professional development Desirable Experience ITIL Foundation certification Microsoft Power Platform Fundamentals Experience with large-scale SharePoint migrations or restructures Knowledge of PowerApps, PowerShell or advanced SharePoint administration Experience designing SharePoint ...

operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user … automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training/qualification beneficial. ...

also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship … fast paced environment. * Logical sound approach to IT Support and troubleshooting. * Strong ability to develop customer relationships at all levels. * Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, * Excellent understanding of Microsoft Office 365 and Microsoft Intune. * Experience of Microsoft CoPilot and other AI tools. * Previous ...

backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience Requirements Around 24 years experience in a SAP Basis and/… develop these skills) Strong troubleshooting mindset and willingness to learn Good communication skills, with the ability to explain technical issues clearly Familiarity with ITIL-based service delivery and change management Desirable Experience Experience supporting or contributing to SAP ECC 6 to SAP S/4HANA migrations (highly desirable ...

ensure a strong and reliable end-to-end service, and make sure services achieve value, quality and are on time. Using your knowledge of ITIL service management you'll oversee the full-service lifecycle, while also supporting demand forecasting and contributing to effective financial planning alongside the wider Service Management … investigation of major incidents working closely with the business to analyse issues and validate proposed solutions. While not essential, having or working towards an ITIL v4 Foundation certification would be beneficial and support will be provided to achieve this within the role. Please note: This role includes participation ...

high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 24 years experience in an SAP BASIS … supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with ...

SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted … receive. What were looking for: Were looking for someone who: Has solid experience as a Service Delivery Manager in IT or Managed Services Understands ITIL and service governance in practice, not just theory Is comfortable dealing with senior stakeholders and difficult conversations Can use data to drive decisions, not just ...