1 to 25 of 27 ITIL Jobs in Birmingham

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

within budget. Identify and manage project risks and issues. Communicate with stakeholders and prepare reports. Skills: Strong organisational, coordination, and communication skills. Knowledge of ITIL service management frameworks. Ability to manage multiple priorities and work collaboratively. Qualifications: Proven experience managing Service Management projects within Critical National Infrastructure (CNI). Project More ❯

data centre and cloud technologies (Azure, AWS, Google Cloud) A Proven track record in vendor and stakeholder management You'll possess professional certifications (e.g., ITIL, Azure, AWS) You'll be fluent in English; an additional European language is an advantage You'll possess excellent communication, negotiation, and analytical skills Experience More ❯

multiple Cloud software products, platforms and vendors. Strong vendor management skills, with experience managing third-party relationships. Strong professional accreditations/certifications such as ITIL, Azure, AWS, Google etc. Language: English (Fluent). Desirable: Second European Language (preferred) Excellent Written and Verbal communication skills with people at all levels across More ❯

remediation tools. Familiarity with privileged access management solutions. Linux troubleshooting skills are a plus. Experience supporting Windows, Mac, and ChromeOS. Certifications such as MCP, ITIL, CompTIA, CDRE are advantageous. Strong analytical mindset and curiosity for complex puzzles. Comfortable working in high-stakes, evolving environments. Ability to anticipate attacker moves and More ❯

customer service skills. Calm, organised, and confident under pressure. Great communication and problem-solving abilities. Desirable: Commercial IT support experience. Knowledge of MS Office, ITIL, and remote support tools. Familiarity with mobile tech (Windows, iOS, Android). If you're tech-savvy, people-focused, and thrive in a busy support More ❯

environments. •Strong in vendor relations, service delivery, and technical support. •Technical expertise in cloud systems, networking, enterprise software, and endpoint management. Preferred Qualifications: •Certifications: ITIL, Microsoft, CompTIA, Cisco, or cybersecurity. •Tools: Microsoft 365, Service Desk Plus, ConnectWise, Citrix, ERP platforms. What You Bring: •Service-driven leadership style with strong technical More ❯

service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. At this level, you’ll need experience of ITIL® service management process management, specifically Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management. Thanks to this background, you’ll be used More ❯

issues as necessary *Negotiation and persuasion skills *Ability to work with colleagues and stakeholders at all levels Nice to have skills: *An understanding of ITIL framework *UK Payroll Legislation *Experience of working within the healthcare sector Location: Warwick (Hybrid working to be agreed with the team lead, typically it's More ❯

overall security posture. Researching and assessing new and evolving technologies, products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident More ❯

a skilled and detail-oriented Technical Author to join their central audit governance team. The successful candidate will collaborate with subject matter experts in ITIL service management to develop and maintain high-quality, audit-ready documentation. This is a key role in ensuring internal and external audit findings are supported More ❯

managing costs, coordinating with third-party providers, and delivering successful outcomes on complex IT projects. Certifications : Holds or is working toward certifications such as ITIL, CompTIA Security+, or CISSP, which would be beneficial. If this sounds like you - please reach out! I'd love to have a chat. More ❯

managing costs, coordinating with third-party providers, and delivering successful outcomes on complex IT projects. Certifications : Holds or is working toward certifications such as ITIL, CompTIA Security+, or CISSP, which would be beneficial. More ❯

maintain and improve security capabilities within the organisation. Experience Knowledge within Risk management, vulnerability assessment and threat intelligence Knowledge of IT frameworks such as ITIL and Agile Experience partnering with supplier teams If you are an experienced cyber security professional looking for a new role, please apply now! Carbon60, Lorien More ❯

internal and external customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker … in writing and executing complex SQL queries and Familiarity with stored procedures, views, functions, SQL jobs for Microsoft SQL databases * Experience in utilising appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications Desirables * Previous experience of working in a 2nd Line Application Support … role * ITIL v3/4 - Foundation * Certification in Tableau is desirable Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior More ❯

experience managing Service Management projects, from procurement through to transition. · Solid understanding of project management methodologies (e.g., PRINCE2 Practitioner, PMP, Agile). · Knowledge of ITIL service management frameworks, particularly service transition and continual service improvement. · Strong organisational and coordination skills, with the ability to manage multiple priorities simultaneously. · Excellent communication … Information Technology, Business Management, or a related field (or equivalent relevant experience). · Project management certification (PRINCE2 Practitioner, PMP, or Agile certification mandatory). · ITIL Foundation certification (desirable). · Proven experience supporting IT service transitions and service management maturity improvement projects. LA International is a HMG approved ICT Recruitment and More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework and be responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for … ITSM tool. Strong customer service approach and team player. Desirable Criteria Technical experience in development, testing or configuration management. Experience of Service Management Tools. ITIL experience and qualifications. Experience of working with the following: ADO React JavaScript SQL C Sharp Azure Tools Please apply for more information and do not More ❯

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … deskside. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem … ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. - Proficiency in using ServiceNow. - Excellent communication and problem-solving skills. This role offers a challenging More ❯

identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations. - Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools, and … current IT processes and proactively address them to mitigate disruptions to operations. What are we looking for? - Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile). - Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques. - Proven experience in process engineering, IT operations, or IT More ❯

identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations. br - Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools … processes and proactively address them to mitigate disruptions to operations. br What are we looking for? br - Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile). br - Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques. br - Proven experience in process engineering, IT operations More ❯

score for all customers Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules Essential Conversant with the ITIL Framework (IT Infrastructure Library) Experience of working in a service management role within an Information Technology environment Demonstrable experience of achieving targets and delivering an … amongst customer portfolios Previous experience of working collaboratively with customers to support their IT strategy, profiling and acting on future opportunities. Experience of delivery ITIL aligned services Who are we? ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and More ❯