1 to 25 of 48 ITIL Jobs in Birmingham

Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site ...

Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site ...

from candidates with relevant practical experience: Microsoft Azure Fundamentals (AZ-900) or equivalent. Microsoft 365 Fundamentals (MS-900) or equivalent. CompTIA Network+ or Security+. ITIL Foundation certification. Relevant degree, apprenticeship or professional IT qualification. What We're Looking For Strong troubleshooting and problem-solving skills. A proactive and customer-focused ...

Working knowledge of PowerShell and Terraform for administration, automation, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL‐aligned service management. Strong customer‐facing consultancy and communication skills, able to explain complex technical concepts clearly and deliver to time, cost, and quality targets ...

Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service management qualification Project Management qualification such as Prince2 or PMP Experience with automation platforms and workflow optimization Where this could take you This role opens clear progression paths into ...

Services JSON XML Knowledge of BMC Helix Integration Service (iPaaS). Proficiency with Python, PowerShell, or Bash scripting. Desirable skills: BMC Certified Professional certifications. ITIL Managing Professional or higher. Agile, Scrum, or SAFe certification. Cloud certifications (AWS, Azure, or GCP). Security Clearance (SC). About Peregrine We build workforces ...

engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise architecture. Strong organisational skills, critical thinking and the ability to work independently when needed. Ability to build strong working relationships across Business ...

complex issues to seniors as needed. The role requires willingness to work a 24x7 shift pattern, including nights and holidays, with a focus on ITIL-aligned incident management and knowledge article creation. Eligibility for UK SC clearance is required. #J-18808-Ljbffr ...

similar deployment tooling. Experience working within technical consulting, professional services, implementation or customer-facing technical roles Experience producing high-quality technical documentation Familiarity with ITIL-aligned support and change management processes Excellent communication skills with both technical and non-technical stakeholders Must have the right to work ...

supporting and maintaining complex LAN and WAN environments, including routing and switching, network security controls, firewalls, VPNs, and cloud based networking services. Desirable *ITIL Foundation or Practitioner *Recognised Networking qualification such as Cisco CCNA. *Cyber Security related qualification/cert or extensive experience working on network security platforms Experience Essential ...

application management, IT portfolio management and/or technology cost governance. Demonstrated expertise in project and/or program management, with certifications such as ITIL 4, Prince2, Prince, Agile, or similar global IT frameworks. Familiarity with vendor management, contract awareness, and SLA governance. Strong track record in cross-functional leadership ...

work under pressure and deliver to tight deadlines. Self-motivated, enthusiastic, and proactive approach. Strong leadership and stakeholder management skills. Knowledge of the ITIL framework would be advantageous. Flexibility The key to our success is teamwork and collaboration. We take a hybrid approach to working, balancing remote working with office ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

business stakeholders. • Support governance, reporting, audit readiness and continuous improvement. • Implement automation and operational best practices where applicable. Required Experience - 9+ years Technical Skills - ITIL, Governance, Patch Management, Risk Management Preferred Skills Enterprise-scale operations experience, stakeholder management, automation mindset, strong analytical and problem-solving capabilities. Benefits A supportive, diverse ...

operational and executive governance. Maintaining an improvement backlog focused on automation, process effectiveness and governance simplification. What we’re looking for: Strong experience of ITIL 4 change enablement and release governance within a complex technology environment. A good understanding of modern engineering delivery, CI/CD, automation and risk-based ...

platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service environment, you will be responsible for supporting automation platforms, troubleshooting complex workflow issues, maintaining integrations, and ensuring services remain available, secure, and compliant. … management, and platform transitions. Ability to understand automation logic, workflow design, runbook content, and operational dependencies across large enterprise environments. Experience working within an ITIL-based environment, including Incident, Change, Problem, and Release Management. Strong communication, documentation, and stakeholder management skills. Proactive and self-motivated approach with the ability ...

platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service environment, you will be responsible for supporting automation platforms, troubleshooting complex workflow issues, maintaining integrations, and ensuring services remain available, secure, and compliant. … management, and platform transitions. Ability to understand automation logic, workflow design, runbook content, and operational dependencies across large enterprise environments. Experience working within an ITIL-based environment, including Incident, Change, Problem, and Release Management. Strong communication, documentation, and stakeholder management skills. Proactive and self-motivated approach with the ability ...

actions and prevention outcomes. Driving continuous improvement across problem management processes, standards and ways of working. What we’re looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents ...

actions and prevention outcomes. Driving continuous improvement across problem management processes, standards and ways of working. What we’re looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents ...

governance frameworks. Develop and execute the support services roadmap aligned to business objectives. Establish KPIs, service reporting and performance measurement frameworks. Ensure adherence to ITIL-aligned best practice and organisational standards. Drive compliance with security, audit and operational requirements. Identify opportunities to improve service quality, efficiency and customer experience. Lead ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

support for core infrastructure and Microsoft Modern Workplace services. You will work within a 24x7 squad, performing incident resolution, proactive maintenance, and changes per ITIL standards. Candidates must be eligible for UK SC clearance and comfortable with night/weekend duties. #J-18808-Ljbffr ...

team on a temporary ongoing basis. You will be the first point of contact for customers, logging issues and guiding them to resolution following ITIL best practices. You will handle inquiries via email, phone and video conferencing using standard IT tools. A UK driving licence is required, and existing ...

troubleshooting and problem-solving skills. Desirable CCNP certification. Meraki accreditation (CMNA/CMNO). Wireless and RF design experience. Network automation or scripting experience. ITIL Foundation certification. Experience with SANs, VoIP and structured cabling. Ready for Your Next Challenge? If you're a networking specialist looking for an opportunity ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...