24 of 24 ITIL Jobs in Birmingham

automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote ...

Intune and endpoint management Experience supporting Hyper-V or VMware Knowledge of backup and disaster recovery technologies IT certifications such as Microsoft, CompTIA or ITIL If this sounds like you please send your CV to apply. ...

device compliance, encryption, and vulnerability management. Strong troubleshooting and problem-solving skills, able to investigate and resolve complex issues independently. Good understanding of ITIL processes, including incident, problem, and change management. Strong communication skills and the ability to work effectively with both technical and non-technical teams. ...

device compliance, encryption, and vulnerability management. Strong troubleshooting and problem-solving skills. Ability to investigate and resolve complex technical issues independently. Good understanding of ITIL processes, including incident, problem, and change management. Strong communication skills and the ability to work effectively with both technical and non-technical teams. ...

Strong knowledge of Windows Server architecture, Active Directory/Entra ID, virtualisation, SQL/Oracle infrastructure, and Disaster Recovery planning Good experience working within ITIL Framework of Service Management Benefits: 25 days holiday plus bank holidays and additional holiday days for long service Pension Scheme matched contributions up to 4.5 ...

continuous improvement. Curiosity and commitment to staying current with technology trends and their relevance to audit technology delivery. Qualifications Relevant certifications such as ITIL, TOGAF and Microsoft Certified: Azure Solution Architect are beneficial but not required. KPMG are proud to be an inclusive, equal opportunity employer and we seek ...

business leaders. Experience within a consulting or enterprise technology environment. Desirable Experience Cloud migration experience. Experience with AI/GenAI and ServiceNow AI capabilities. ITIL v4 or equivalent certification. Why Apply? Work on complex, enterprise-scale ServiceNow transformation programmes. Shape technical architecture and influence major technology decisions. Lead and mentor ...

orpreviousSEWP contract vehicles. Experience supporting Lawrence Berkeley National Laboratory (LBNL) or another DOE National Laboratory. Experienceestablishingor operating within a PMO. Familiarity with Agile, Scrum, ITIL, orSAFe. Existing Public Trust, Secret, orTop Secretclearance preferred. Why JoinEssnova Support mission-critical federal programs while helping grow a high-performing smallbusinessdelivering innovative solutions across ...

GCIA, GREM), SC‐200, SC‐300 or equivalent. Experience with cloud security operations environments. Background in professional services, consulting, or MSSP delivery. Familiarity with ITIL, NIST, ISO27001 or other security frameworks in a service provider context. Exceptional technical depth combined with the ability to explain complex concepts simply. Strong problem ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users ...

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Key Deliverables Standardised and aligned incident and vulnerability management processes Consistent supplier reporting and life cycle governance Evidence models supporting audit and assurance Established ...

Awareness of routers and switches Understanding of network designs and topologies Experience with IT and the Change process CCNA certification (or working towards it) ITIL fundamentals Career development This role offers a genuine pathway into broader 1st Line Network Support and beyond. You’ll gain hands-on exposure to real ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

with NIST CSF, NCSC or UK Government security guidance Experience in Defence sector or highly regulated environments Exposure to audit, assurance or ISMS processes ITIL alignment Key Deliverable s Standardised and aligned incident and vulnerability management processes Consistent supplier reporting and life cycle governance Evidence models supporting audit and assurance ...

Servers and third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience ...

Strong customer focus with the ability to communicate on all levels Ability to work well under pressure and meet deadlines Leadership skills Knowledge of ITIL framework would be beneficial. Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into ...

Experience working with Oracle applications or Oracle database environments. Experience using ServiceNow to support service transition, incident, change or operational processes. Experience working within ITIL-based service management environments. Knowledge of release management and production support processes. Experience working with cloud platforms such as AWS or Azure. Familiarity with Government … Digital Service (GDS) delivery standards. ISTQB Advanced Test Manager, ITIL Foundation or equivalent certification. Why Join Amber Labs? Permanent or 12-month Fixed Term Contract available. Hybrid working with one day per week in our Birmingham office. Opportunity to contribute to high-profile UK Central Government digital transformation programmes. Supportive ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the ...

Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application ...

management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … customer Qualifications 5+ years of OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their ...

grades 4+ (A-C) in any subject Desirable *A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification *ITIL Foundation Certificate *Technical IT Qualification Experience Essential *Basic IT knowledge and awareness, with an enthusiasm to develop technical skills through structured training and practical experience. … Team or equivalent First Level/Application/Customer support function *Experience of working within defined Service Level Agreements & Service Level Targets *Understanding of ITIL processes and Service Management best practice framework Additional Criteria Essential *Flexibility to work Shifts as per Support Cover Rota *Due to UK apprenticeship funding regulations ...