11 of 11 ITIL Jobs in Edinburgh

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong SCCM 2012 knowledge Desirable: ServiceNow ITIL Foundation Application virtualization (Microsoft APP-V) Fundamental knowledge across Windows Operating Systems MS SCCM 2012 Recruitment fraud is a scheme in which fictitious job opportunities More ❯

Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such More ❯

is a B2B IT software company with a global presence and a team of 50 talented individuals. We develop Alemba Service Manager, a powerful, ITIL-aligned ITSM solution and sell to a wide range of public and private sectors including healthcare, local government, utilities, and financial services. With a commitment More ❯

Strong communication and interpersonal skills • Bachelor’s degree (or equivalent) in information technology, computer science, or a related field • Professional certification (e.g., PMP, CISSP, ITIL) • Experience with cloud computing and virtualisation technologies • Familiarity with cybersecurity best practices and frameworks • Knowledge of IT governance and compliance standards • Expertise in implementing, configuring More ❯

Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow service desk processes using ITIL best practices and organisational standards. Support the organisation devices and systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams More ❯

brings data-driven thinking, and is passionate about continuous improvement. Experience in financial services or regulated environments is a strong plus. 📚 Bonus points for: ITIL v4 (or equivalent) Prince2, SAFe, AgilePM certifications Strong Jira and Confluence skills More ❯

communication with relevant stakeholders * Oversee timely application of patches to systems and software to ensure security and stability * Manage IT-related contracts Key Skills: * ITIL v4 Foundation * Be able to demonstrate ownership of production system health, monitoring, and alerting * Strong grasp of infrastructure components * Competent Jira and Confluence user for More ❯

AWS/Azure/GCP solution architecture Knowledge of DAMA-DMBOK Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

What You’ll Be Doing In this leadership role, you’ll guide a talented team of specialists in transforming ERP operations, primarily using Oracle technology. You will focus on achieving operational efficiency, regulatory compliance, and robust system design. From enhancing More ❯