6 of 6 ITIL Jobs in Nottingham

line IT support experience Knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Office apps) Understanding of Windows 11 and basic networking (DNS, DHCP) Experience with ITSM systems and awareness of ITIL Exposure to cybersecurity principles Customer-focused with a passion for supporting others Strong communicator with clear written and verbal skills Able to build positive relationships with users and suppliers Benefits More ❯

on the job with support. Experience in client support (internal or external). Active interest in technology. Willingness to work in an office-based role. Desirable capabilities: Experience with ITIL processes. Experience dealing with technology-related issues. Familiarity with service management tools such as ServiceNow. Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include More ❯

Bachelor's degree in Computer Science, IT, or a related field. Desirable Skills Experience within the UK retail sector and customer service operations. Knowledge of industry frameworks such as ITIL or Contact Centre standards. Sprinklr certifications or certifications in related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based SaaS environments. More ❯

Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows … troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration More ❯

Architectural leadership within a Cloud and SaaS context.  Experience within Solution Design & Architecture.  Robust knowledge within Security Architecture.  Experience of all aspects of the software development lifecycle.  In depth ITIL Knowledge.  Experience in reviewing and selecting Technical and Applications Architectures solutions.  Experience of supporting procurement of IT Architecture and services.  Experience of working with 3rd party Technical and Application Architects More ❯

IR35 Status: Inside IR35 About the Role We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation. Key Responsibilities Oversee service management processes to support … supplier and contract management, ensuring compliance with legislation and best practice. Drive cost savings and process improvements year-on-year. Support and mentor junior team members. Essential Skills & Experience ITIL Foundation certification (plus at least one ITIL Lifecycle course or equivalent). Proven experience in service management and stakeholder engagement. Strong decision-making and problem-solving skills. Excellent communication and … collaboration abilities. Solid understanding of modern software development and testing practices (e.g., Scrum). Experience managing contracts and SLAs. Desirable Degree in IT or Business-related subject. ITIL Expert or Manager certification. Experience in DevOps environments and PRINCE2 project management. Familiarity with tools such as TOPdesk and JIRA. Modis International Ltd acts as an employment agency for permanent recruitment and More ❯