10 of 10 ITIL Jobs in Nottinghamshire

and structured approach to problem-solving. Hands-on experience with Office 365, Azure AD, and Intune administration. Working knowledge of Cisco networking tools and core networking principles. Familiarity with ITIL support practices and cloud computing frameworks. Exposure to PowerShell and SQL (additional languages a plus). Awareness of ISO 27001 or similar security standards. Experience in hardware troubleshooting and repair More ❯

Contribute to continual service improvement (CSI) activities Requirements: Service Support Manager Strong organisational and administrative skills Confidence working with data and producing reports Basic understanding of IT service management (ITIL knowledge is a plus) Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) Excellent communication skills – both written and verbal A proactive, detail-oriented mindset and eagerness to learn We More ❯

knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self More ❯

knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self More ❯

knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self More ❯

enhanced. What I am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated More ❯

365. Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks. Participate in incident management activities, including major incident response calls, adhering to ITIL support practices. Maintain and enhance network infrastructure, ensuring optimal performance and security. Identify and implement automation opportunities to improve IT processes and end-user experience. Ensure compliance with IT security … recurring problems, and provide effective solutions. Solid understanding of Office 365 applications, Azure Active Directory, and Intune administration. Knowledge of Cisco infrastructure tools and fundamental networking principles. Awareness of ITIL support frameworks and cloud computing environments. Knowledge of ISO 27001 Information Security standards or equivalent frameworks is beneficial. If you are interested in finding out about this exciting IT Engineer More ❯

the EUC team complies with appropriate local, national and/or internationally recognised standards. To take a leading role in the maintenance of quality standards (ISO) and best practice (ITIL) for the EUC team. To be aware of technical developments in the IT community relating to their specific work areas including desktop hardware, software and system management tools and keep … and maintenance training in foundation level skills such as Comptia, Microsoft Microsoft certification/training for support and troubleshooting EUC devices and services Customer Services Skills training/qualification ITIL Foundation Level certification Experience Essential 3+ years supporting Microsoft technologies: Windows 10+11, 365, Active Directory PC, Laptop and endpoint hardware support experience Networking knowledge of principles and how related to More ❯

to learn. As one of a team of Mobile IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? As well as a competitive salary and our core benefits package More ❯

that will allow them to hit the ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/OLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective … communication with senior management/customers, managing expectation of key stakeholders Working closely with other departments including but not limited to all ITIL areas and Development to provide technical support, complete technical investigations and make ongoing improvements to processes and procedures Proactively arrange chair and minute meetings for investigations and resolutions with internal and external customers Write and contribute to … and concise wayto a non-technical audience Excellent customer service skills and experience supporting your team to manage incidents through to resolution Knowledge and experience of technical solutions supporting ITIL processes, such as SQL server, would be highly advantageous Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our More ❯