6 of 6 ITIL Jobs in Sheffield

well as understanding of Anti virus products. Ability to conduct training sessions for users on new systems and features. Experience with ticketing systems and ITIL frameworks. Proactive approach to identifying and resolving potential issues before they impact customers. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ ...

Familiarity with cloud-based VoIP platforms * Experience supporting remote users and office networks * Understanding of cyber security best practices and endpoint protection * Exposure to ITIL frameworks and ticketing systems * Experience delivering user training or knowledge sharing To Apply Please apply directly through this advert or email your ...

mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply ...

Qualifications • Bachelor’s degree in computer science, Information Technology or a related discipline preferred. • 8-12 years of relevant work experience. • Good understanding of ITIL processes and procedures. • Strong overall technical leadership skills. If you are interested in this position and would like to learn more, please send through your ...

Proven experience in Incident Management or Major Incident Management Demonstrable experience leading incidents end-to-end, coordinating technical teams under pressure Strong understanding of ITIL frameworks (Incident, Problem, Change) Excellent communication and stakeholder management skills, with the ability to engage at senior levels Confident working with clients and senior internal … firewalls, etc.) Highly organised with the ability to manage multiple priorities simultaneously A customer-first mindset with a commitment to service excellence Desirable: ITIL Foundation (ITIL v4 preferred) or equivalent Experience in a 24/7 or on-call environment Exposure to automation or AI-driven incident tools Experience within ...

dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. Key Skills required … Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This is a great opportunity to join ...