2 of 2 ITIL Jobs in Sheffield

ServiceNow or similar technologies. Understanding of software licensing models across major vendors such as Microsoft, Oracle, IBM and SAP. Familiarity with industry frameworks including ITIL and ISO standards. Strong analytical, reporting and data interpretation skills using tools such as Excel and Power BI. What Success Looks Like In this role ...

members of the Digital Team to efficiently resolve incidents and/or to implement change. Person Specification Qualifications Essential GCSE English GCSE Maths Desirable ITIL Knowledge Essential Knowledge of PC components and hardware peripherals including the ability to upgrade, repair and implement new peripherals. Excellent communication and customer service skills … telephone manner Excellent problem solving and analytical skills. Ability to learn to use new computer applications Desirable Previous experience of working in an ITIL environment Experience Essential Previous experience of working in a Service Desk/Customer Service area. Experience of dealing with customers over the telephone and face ...