2nd line IT service desk or a similar technical role. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of the ITIL Framework. Holding certifications such as Microsoft MSCA or equivalent, ITIL Foundation V3/V4, and Comptia A+ or equivalent. Willingness to undertake further training to fulfill the requirements of the More ❯
in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you’ll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. More ❯
CompTIA A+, Network+, Microsoft certifications). Experience using Ninja RMM, ConnectWise Manage and Control (or similar tools). Experience maintaining or contributing to internal knowledge base documentation. Familiarity with ITIL practices or service management frameworks. What we will offer you Free office snacks 1 Week Christmas shutdown Extra day off for your birthday 20 holiday days + bank hols On More ❯
to work under pressure Professional working attitude - strong ability to communicate effectively with local and remote team members Experience in a Technical Support/Net Ops environment Desirable skills ITIL knowledge/foundation certification TCPDump/Wireshark packet capturing Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate More ❯
Sophos Qualifications GCSES at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We Offer Great Rewards And Perks Including excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
Cyber Security Forum Initiative
e.g. ServiceNow, Jira) and automation strategies. Outstanding stakeholder management, communication, and strategic thinking abilities. Desirable Qualifications Degree in Computer Science, Engineering, or a related field (or equivalent experience). ITIL Practitioner certification. Understanding of regulatory and compliance standards (e.g., GDPR, CCPA). Additional Info Candidates must be sole UK nationals only due to project requirements. This role is subject to More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
BJSS
BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line support … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A solid experience and More ❯
Strong problem-solving and communication skills. Familiarity with Windows OS, Office 365, Active Directory, and basic networking. A can-do attitude and the ability to work well under pressure. ITIL knowledge or certifications are a bonus. Ready to take the next step in your IT career? Apply now and be part of a team that values innovation, growth, and great More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
BT Group
to work proactively, manage priorities effectively, and apply initiative will help BT remain a trusted leader in secure communication What You’ll be Doing: Provide leadership on Agile/ITIL processes and be a decision maker within the security team; Advising those who will be working directly with yourself on best practices and able to support from a 3rd Line More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
within an MSP. Prior experience in a team lead or supervisory role is highly desirable. Strong understanding of Windows OS, Microsoft 365, basic networking, and desktop troubleshooting. Knowledge of ITIL principles and service desk best practices. Excellent interpersonal, communication, and customer service skills. Proven ability to manage competing priorities and remain calm under pressure. Benefits: Competitive salary up to More ❯
tables. Excellent problem-solving skills. Desirable Experience with Docker or Kubernetes, including Istio, within AWS. Supporting Java-based applications. General Payments experience and supporting payment switches. Knowledge of the ITIL framework. Candidate Requirements Team player who collaborates effectively. Fast learner and adaptable. Strong problem-solving, logical skills, and technical prowess. Willingness to learn in a demanding environment. Customer-focused with More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
SBS
of experience in service delivery management or a related role in the Financial Services Sector. Proven experience in managing cross-functional teams and driving service improvements. Strong knowledge of ITIL practices, cloud services, and service delivery frameworks. Excellent communication, leadership, and problem-solving skills. Ability to manage multiple priorities and work under pressure. It would be a bonus if you … had: Experience with AWS and cloud service management. Certification in ITIL, PMP, or relevant project management methodologies. Strong understanding of compliance and security standards in IT services. Don't meet every single requirement? That's okay, and you aren't alone! Research shows that women and people of colour are less likely to apply for a role unless they meet More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
KnowBe4
SAML administration (OKTA, OneLogin) Experience in automation/workflow systems Experience in software and SaaS with an understanding of scripted languages (js, Powershell, bash) Experience in JIRA and Smartsheets ITIL certification a plus Microsoft certification a plus Smartsheets a plus JIRA a plus Experience or certification with Sailpoint a major plus High level technical understanding of cloud based, automation and More ❯
Strong leadership, communication, and organisational skills. Experience with Agile, Waterfall, or Hybrid methodologies. Ability to manage multiple priorities and work independently Experience with Microsoft Dynamics 365 CRM. Familiarity with ITIL or similar frameworks. Process mapping and change management experience. If the opportunity aligns with your experience and career goals, please submit your CV or contact us in confidence to discuss More ❯
Employment Type: Temporary
Salary: £50000 - £58000/annum £7000 Car Allowance + Benefits
with experience guiding and developing teams to achieve project and service goals. Strong relationship management experience, able to navigate challenging situations to build trust and credibility. Solid understanding of ITIL processes, incident management, and service-level agreements, focusing on operational consistency. Excellent analytical, problem-solving, and decision-making skills, with the ability to proactively address client challenges and implement effective More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), sheffield, south yorkshire col-narrow-left Client: Stealth iT Consulting Location: sheffield, south yorkshire, United Kingdom Job Category: Other - EU work permit More ❯
hardware decommissioning, including secure data wiping and asset disposal. Excellent documentation and stakeholder management skills. Ability to work in complex, fast-paced environments with cross-functional teams. Understanding of ITIL processes and service management is a plus. Strong analytical, problem-solving, and communication skills. Kind Regards -- Senior Delivery Consultant Office: 02033759240 Email:psharma@vallumassociates.com Seniority level Seniority level Mid-Senior More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
Graphics Unlimited (Vic) Pty Ltd
for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision-making to occur. Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator. Ability to undertake routine Service Management tasks in accordance with Process and Procedures. Ability More ❯
Our Values The Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
VANLOQ LIMITED
zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Outokumpu Chrome Oy
tools (SNMP, Wireshark, etc.) Understanding of Azure and hybrid cloud networking is a plus Background supporting LAN, WAN, WLAN in corporate settings Excellent interpersonal, communication, and problem-solving skills ITIL Foundation certification or equivalent What we offer: A dynamic leadership role in a global technology team Hybrid working based in Helsinki or Sheffield, with up to 50% remote work A More ❯
Apply to: Digital Support Technician Level 3 Apprentice - Sheffield Apply From: 27/01/2025 Learning Provider Delivered by ESTIO TRAINING LIMITED Employer BT GROUP PLC Vacancy Description We’ll teach you skills around how best to share your More ❯
ITSA, BIA, EIM, DR, and Cyber Security collaboration. -Strong understanding of regulatory requirements (e.g., FFIEC, ISO 27001, NIST, GDPR, etc.). -Familiarity with IT governance frameworks such as COBIT, ITIL, and risk frameworks like COSO or ISO 31000. -Experience conducting or supporting internal audits, control testing, or compliance reviews. -Excellent communication and stakeholder engagement skills across technical and business teams. More ❯
ITSA, BIA, EIM, DR, and Cyber Security collaboration. -Strong understanding of regulatory requirements (e.g., FFIEC, ISO 27001, NIST, GDPR, etc.). -Familiarity with IT governance frameworks such as COBIT, ITIL, and risk frameworks like COSO or ISO 31000. -Experience conducting or supporting internal audits, control testing, or compliance reviews. -Excellent communication and stakeholder engagement skills across technical and business teams. More ❯
Critical incidents. This is the highest level of Major Incident Manager skills we have required thus far in Client Side, so Please VALIDATE and share the CVs. Mandatory Skills: ITIL Incident Mgmt. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize More ❯