8 of 8 ITIL Jobs in South Yorkshire

understanding of how IT supports the wider business and a focus on delivering practical, customer-focused solutions. Industry certifications such as Microsoft, Google, ITIL, Cisco or CompTIA. Experience with Mobile Device Management (MDM) solutions. Knowledge of enterprise antivirus, VPN technologies or monitoring tools. Experience with asset management systems, managed print ...

ServiceNow or similar technologies. Understanding of software licensing models across major vendors such as Microsoft, Oracle, IBM and SAP. Familiarity with industry frameworks including ITIL and ISO standards. Strong analytical, reporting and data interpretation skills using tools such as Excel and Power BI. What Success Looks Like In this role ...

supporting remote users and office networks. Ability to conduct training sessions for users on new systems and features. Experience with ticketing systems and ITIL frameworks. Proactive approach to identifying and resolving potential issues before they impact customers. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ ...

performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL ...

members of the Digital Team to efficiently resolve incidents and/or to implement change. Person Specification Qualifications Essential GCSE English GCSE Maths Desirable ITIL Knowledge Essential Knowledge of PC components and hardware peripherals including the ability to upgrade, repair and implement new peripherals. Excellent communication and customer service skills … telephone manner Excellent problem solving and analytical skills. Ability to learn to use new computer applications Desirable Previous experience of working in an ITIL environment Experience Essential Previous experience of working in a Service Desk/Customer Service area. Experience of dealing with customers over the telephone and face ...

Management and Service Recovery processes. Ability to make informed decisions under pressure in time-critical situations. Experience operating within structured IT Service Management environments (ITIL). Desirable Experience Financial Services, Banking or other highly regulated industry experience. Experience working within 24/7 operational environments. Exposure to operational resilience, risk … management and governance frameworks. Key Skills Major Incident Management Crisis Management Service Recovery Stakeholder Management Executive Communications Root Cause Analysis Problem Management ITIL Operational Resilience Risk Management Candidate Requirements BPSS eligible. Able to work via Umbrella company. Available to attend the Barnsley office 60% of the working week. Strong communicator ...

Degree in relevant subject or equivalent highly developed in-depth experience, specialist knowledge and subject matter expertise in a technology subject or professional qualification. ITIL Foundation or equivalent. ITSM Platform certification e.g. ServiceNow Administration Certificate Excellent understanding of Microsoft applications including Word, Excel, Outlook, MS Teams, Miro etc Demonstrate commitment … Continued Professional Development (CPD) Experience Essential Proven experience of managing full-service lifecycles Knowledge and experience of IT best practice such as ITIL Experience of acting in a mentor or coach capacity to colleagues Demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere ...

expertise relevant to the role in Digital/ICT Cisco Certified Network Associate and/or Cisco Certified Network Professional or equivalent experience ITIL Foundation qualification. Demonstrate commitment to own Continued Professional Development (CPD). Post graduate level qualification in a relevant area of ICT. Experience Essential Extensive recent experience … organisational and national standards. Proven experience of managing full-service management lifecycles. Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge of project and programme management methods, including PRINCE 2, Agile methodologies. Experience of presenting complex and contentious information to a large technical ...