prioritize multiple tasks effectively in a fast-paced environment. A commitment to providing excellent customer service and support. Desirable Skills: IT certifications such as ITIL Foundation, CompTIA A+, or equivalent. Familiarity with NHS-specific systems, applications, and hardware (e.g., Smart Cards, SystmOne, NHS mail etc.). Experience with remote desktop More ❯
JavaScript, GlideScript, Angular/React, REST/SOAP APIs). • Strong experience in designing and implementing custom ServiceNow applications and workflows. • Solid understanding of ITIL processes and their application within ServiceNow. • Excellent problem-solving and analytical skills. • Strong communication and stakeholder management skills. • Must be a British Citizen. • Must be More ❯
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Hays
Ensure third-party vendor compliance. Work with the Security Team on data protection. Qualifications: Strong understanding of IT systems and infrastructure. Knowledge of ITSM, ITIL, GDPR, ISO27001, Cyber Essentials+. Excellent analytical, problem-solving, communication, and interpersonal skills. Attention to detail and high ethical standards. Experience with compliance management tools. Benefits More ❯
configuration Multi-vendor, multi-technology IP network design TCP/IP and routing protocols Cisco Viptela SDWAN LAN resilience technologies (SPBM, HSRP/VRRP) ITIL framework Avaya VoIP Platforms Network design tools such as AutoCAD & Visio Strong ability to communicate complex IT problems to non-technical audiences. Proactive in anticipating More ❯
will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You'll work within an ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release … third-party vendors to ensure smooth transitions. Deliver regular reports covering success rates, trends, and improvement areas. Promote continuous improvement, governance, and compliance with ITIL best practices. Stakeholders You'll Work With Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk External: Supplier Partners, 3rd Party … Vendors Key Skills & Experience 5+ years of experience in ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable More ❯
SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯
learn new skills and technologies. Understanding of IT security principles. Ability to work independently and as part of a team. IT certifications (e.g., Microsoft, ITIL) are a plus. Knowledge of ITIL best practices is a plus More ❯
learn new skills and technologies. Understanding of IT security principles. Ability to work independently and as part of a team. IT certifications (e.g., Microsoft, ITIL) are a plus. Knowledge of ITIL best practices is a plus More ❯
