12 of 12 ITSM Jobs in Edinburgh

restore normal service as quickly as possible. Produce and review daily backup reports, following up on failures and taking the appropriate action. Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes. Work closely with colleagues and other technical teams to investigate incidents ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

Azure certifications such as AZ-104 or AZ-305; experience with Veritas NetBackup, Rubrik or similar platforms; Financial Services experience; and integration with monitoring, ITSM, CMDB and reporting tooling. We are proud to be a Disability Confident Committed employer. We want you to be the real you throughout our recruitment ...

best of underlying services Demonstrate knowledge of the life cycle or capability elements of itil (information technology infrastructure library), or comparable itsm framework Be responsible for overall governance of the management of live services both through suppliers and in-house. Promote, implement and manage itil or relevant best practice ...

seeking a Head of DevOps and IT Service Delivery for SAAS in Scotland. The role leads operational delivery of infrastructure, DevOps and IT service management to ensure secure, reliable digital services for students and colleagues across Scotland. Lead continuous improvement across platforms, services and ways of working to support SAAS ...

partners to access and administer student funding effectively. In this senior leadership role, you will oversee the operational delivery of infrastructure, DevOps and IT service management capabilities, ensuring our technology ecosystem remains resilient, secure and fit for the future. You will drive continuous improvement across platforms, services and ways ...

Responsibilities: Contributing to the development and consistent documentation of new Oracle support processes and associated operating manuals. Taking pro-active steps to ensure the ITSM tooling (currently IFS Assyst) is set up effectively to best meet the needs of the Oracle Cloud service. Developing and providing regular IT Service reporting ...

evolving Oracle Cloud support, starting with a payment solution rollout, with 2 days onsite per week and a hybrid working pattern. You will coordinate ITSM processes, runbooks, and reporting, liaise with external MSPs and stakeholders to ensure incidents meet SLAs. #J-18808-Ljbffr ...

through to deployment. Assess and coordinate changes, releases and migrations into live environments. Manage incidents, service requests and operational activity through Jira ITSM . Use trends and operational data to drive problem management, capacity planning and continual service improvement . Maintain clear technical documentation, operational procedures and knowledge articles. Build … Language (DQL) . AWS experience across EKS, EC2, Lambda and related services. Oracle and PostgreSQL database knowledge. Experience integrating observability/APM tooling with ITSM platforms . Familiarity with Site Reliability Engineering (SRE) and operational excellence practices. Additional Information Why Version 1 Be part of a global Oracle practice ...

onsite in Edinburgh. Role Overview Contributing to the development, implementation and documentation of Oracle Cloud support processes, operating procedures and support runbooks. Ensuring IT Service Management tooling (currently IFS Assyst) is configured and utilised effectively to support Oracle Cloud services. Producing regular service performance and management reporting, including monitoring supplier … performance reports and management information. Experience working with and managing relationships with external managed service providers. Strong stakeholder engagement and communication skills. Knowledge of ITSM principles and service delivery best practice. Please note that you must be eligible for BPSS to commence this role. #J-18808-Ljbffr ...

minimum of 2 days per week in either Edinburgh or Glasgow offices. You will contribute to developing and documenting Oracle support processes, ensure ITSM tooling (IFS Assyst) is configured effectively for Oracle Cloud, and produce regular IT service reporting #J-18808-Ljbffr ...