4 of 4 ITSM Jobs in Edinburgh

/2nd line Service Desk experience (chat-first support + incident handling) Strong customer service skills: calm, professional, clear and empathetic communicator Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs Confident supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS ...

dashboards and onboarding status updates. Maintain high-quality data within ServiceNow through updates and coordination with technical teams. Process & Continuous Improvement Support adherence to ITSM processes (Change, Release, Configuration, Incident, Problem). Identify and contribute to workflow and documentation improvements. Assist with creating and maintaining process guides and templates. Stakeholder … broader ITSM development. Experience within a regulated, security-focused financial services organisation. Apply Now This is an exciting opportunity to further develop your IT Service Management expertise. If you're proactive, eager to learn, and thrive in a collaborative setting, we'd love to hear from you. Apply today ...

readiness, support models, and transitional risks. Participate in governance forums, steering groups, and change boards. Process Governance & Compliance Ensure adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition … Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working ...

application packaging. You will provide technical support and solutions to council staff, pupils and partner organisations, while contributing to a process-focused IT service management approach and supporting project delivery. As part of the Service Centre Team, you will deliver high-level technical expertise across one or more areas such … packaging. Provide technical support and solutions for staff, pupils and partners, ensuring issues are resolved within agreed service levels. Support a process-focused IT service management approach and contribute technical expertise to projects. Deliver specialist skills across areas such as client and server management, Unix environments, Wintel, security and networking ...