1 of 1 ITSM Jobs in Harlow

call details are managed and maintained in the ITSM. Ensure that calls are responded to agreed Service Level Agreements. Work with the parameters of ITSM with regards to incident, problem and change management. Ensure that all changes proposed to the EHR environment are thoroughly tested before application and that … roles adhere to Role Based Access Control (RBAC) standards adopted by the Trust. Incident & Problem Management: Be responsible for working through the Application Support ITSM queue ensuring that incidents are prioritised accurately, delegated appropriately and resolutions applied within SLA. To have expert knowledge of the various SLAs associated with application ...