2 of 2 ITSM Jobs in Harlow

Retain an in-depth knowledge of the Trust applications which are supported by the Application Support team. • Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. • Manage the day to day duties entailing System Management, System … Security and Access Control. • Review the ITSM application support queue (IT service desk call logging system) and complete. • Participate in the Change and Problem Management processes. • Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy. • Participate in second and third line support ...