2 of 2 ITSM Jobs in Essex

or equivalent level of knowledge and expertise gained through experience. CCENT qualification or equivalent knowledge of Cisco systems Desirable Pass Experience Essential Significant experience of working in an IT service management environment Skills Essential UK Driving License Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated More ❯