6 of 6 ITSM Jobs in Essex

data integrity. Coordinate platform releases, updates, testing, supplier engagement, and continuous improvement activities. Skills and Experience Experience administering HaloP SA or a comparable PSA, ITSM, or enterprise service management platform. Strong understanding of service management processes including ticketing, SLAs, customer portals, service catalogues, assets, contracts, and knowledge management. Experience configuring ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change). Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

Service Desk or IT Support team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding … Microsoft 365, Azure and endpoint management environments Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management Strong stakeholder management, communication and problem-solving skills Experience managing incidents, escalations and operational service delivery Financial services, regulated-sector or multi-site/international support experience would ...

focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...

Retain an in-depth knowledge of the Trust applications which are supported by the Application Support team. Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. Manage the day to day duties entailing System Management, System … Security and Access Control. Review the ITSM application support queue (IT service desk call logging system) and complete. Participate in the Change and Problem Management processes. Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy. Participate in second and third line support ...

Enjoy troubleshooting the issues that need a bit more investigation, rather than simply passing tickets on? We're recruiting for an established, technology-driven business investing in its IT function. With a recently strengthened support ...