9 of 9 ITSM Jobs in Essex

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills. Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate), and IT service management best practices (e.g. ITIL). Desirable Exposure to a broad range of technologies, platforms, and enterprise environments. Understanding of emerging technology trends and their ...

working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills. Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate ), and IT service management best practices (e.g. ITIL ). Desirable: Exposure to a broad range of technologies, platforms, and enterprise environments . Understanding of emerging technology trends ...

designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management, system integration, and environment management.Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation.Experience working in Agile delivery environments.This is not an exhaustive list ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

experience managing Infor ERP/Infor CloudSuite . Strong technical and functional knowledge of Infor administration, configuration and integrations. Experience with ERP governance, IT service management and change/release management. Strong stakeholder and vendor management skills. Experience within a multinational manufacturing environment , ideally aerospace or industrial manufacturing. Strong leadership ...

IT would have key responsibilities of: IT Strategy & Technology Leadership Infrastructure & IT Operations Applications & Business Systems Network & Telecommunication’s Cyber Security & Information Assurance IT Service Management Business Continuity, Disaster Recovery & Resilience Governance, Risk & Regulatory Compliance Supplier & Commercial Management Financial & Resource Management Leadership & People Management. Head of IT Services/Head ...

Serve as the initial contact for IT support via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service requests using the ITSM platform. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to second-line support or specialist teams, ensuring thorough … client-focused approach. Solid understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial ...

Head of IT Services/Head of Technology/Head of IT – Hybrid role – Harlow, Essex, CM19- The Head of IT Services/Head of Technology/Head of IT is a senior technology leadership ...