Italian Speaking IT Helpdesk Analyst
- Hiring Organisation
- Harvey Nash Plc
- Location
- Edinburgh, Midlothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
/2nd line Service Desk experience (chat-first support + incident handling). Strong customer service skills: calm, professional, clear and empathetic communicator. Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs. Confident supporting Windows 11 end users (everyday troubleshooting and fixes). Working knowledge ...