8 of 8 ITSM Jobs in Newcastle upon Tyne

Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation tools into IT service management platforms. · Experience in managing projects, with the ability to deconstruct tasks into manageable steps. Application Process Are you an IT professional feeling that your More ❯

an additional business qualification (e.g. MBA) Desirable Masters degree in relevant subject area Programme and Project Management (such as Prince2, MSP, Agile, SAFE) IT service Management (such as ITIL) Personal qualities, knowlegde & skills Essential Champions the strategic importance of people, talent management, development and wellbeing through setting and maintaining direction More ❯

of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and implementation you … governance, ensuring alignment with organisational strategy and stakeholder needs.o Manage stakeholder relationships, ensuring customer needs are understood and met through digital services.o Lead IT service management following ITIL best practices, driving service improvements across the organisation.o Develop service insight and complex data to evaluate and improve current operating model, whilst … its stakeholders internally and externally, this will be through both stakeholder engagement and also the monitoring of KPIs against the directorates objectives. Lead IT service management following ITIL best practices, driving service improvements across the organisation. The role will be responsible for the organisation IT Service Management Team ensuring that More ❯

that all changes to IT services and systems are reviewed to minimise the impact to our users. Service Improvement: Continuously evaluate and improve IT Service Management processes, identifying areas for enhancement in efficiency, quality, cost-effectiveness and added value. Performance Management: Provide regular reports and updates on service performance, issues … following attributes: Education: ITIL Foundation (V4 preferred), ITIL Expert, or other service management-related qualifications/experience. Experience: 5+ years of experience in IT service management, with at least 2 years in a managerial or leadership role. Knowledge: Understanding of IT infrastructure, service management processes, and ITIL practices. Communication: Excellent More ❯

Detail in ensuring accuracy and quality in documentation. Proficient in translating complex technical concepts into clear, concise, and user-friendly content. Solid knowledge of ITSM processes and familiarity with ITSM tools and technical systems. Experience in using documentation tools and software, particularly ServiceNow. Ability to manage multiple documentation projects and … in developing and delivering training materials and sessions. Commitment to fostering a culture of continuous improvement. Desirable Proficiency in ServiceNow Performance Analytics or similar ITSM tools. Experience in automating and optimising processes using ServiceNow or other tools. Skills in managing and leading change initiatives within global IT functions. ITIL v3 More ❯

Detail in ensuring accuracy and quality in documentation. Proficient in translating complex technical concepts into clear, concise, and user-friendly content. Solid knowledge of ITSM processes and familiarity with ITSM tools and technical systems. Experience in using documentation tools and software, particularly ServiceNow. Ability to manage multiple documentation projects and … in developing and delivering training materials and sessions. Commitment to fostering a culture of continuous improvement. Desirable Proficiency in ServiceNow Performance Analytics or similar ITSM tools. Experience in au... More ❯