22 ITSM Jobs in Yorkshire

a culture of continuous improvement in process, structure & technical platforms. Experience and qualifications IT Team management experience. Operational knowledge of standard business platforms i.e. ITSM, HRIS, CRM, etc. A career history in IT with knowledge of corporate network design, Microsoft Active Directory/365. ITIL Foundation certification. What's In more »

several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »

excellent customer service via the telephone, ticketing system, email system and face-to-face Accurately log all incidents and requests onto the Service Desk ITSM tool Adhere to change management processes Maintain high levels of incident ownership through the incident life cycle to a satisfactory customer resolution Understand and adhere more »

University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and more »

language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »

ITSM Service Manager Permanent ; Monday - Friday The Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works … SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager will oversee these functions with the support of a small team and report into the Head of Service. The Quality Team will also … act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful more »

end user support services. What do I need? Team Leadership & Management experience is a must Proficient in Service Delivery, Incident, Change and Problem Management ITSM processes, tools and frameworks (ITIL) Slack, Skype/Modern Workplace Support Network/Infrastructure and Monitoring tools Whats in it for you more »

language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; · Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »

technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and more »

Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. • Skills: JavaScript, MySQL, HTML, CSS, AngularJS. more »

purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »

purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »

hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … technologies. Strong problem-solving skills and the ability to handle complex technical issues. Excellent communication and interpersonal skills. Familiarity with ITIL or other IT service management frameworks more »

on call 1 week out of every 5 (will decrease as team gets grows) 🎰 Industry: Online Casino/Sportsbetting 🛠 Key Skills: Sys Admin, ITIL, ITSM We're seeking a Lead Engineer to join a global Tech team. In this dynamic environment, you'll lead a team, drive service excellence, and more »

looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business s... APCT1_UKTJ more »

delivery. Required Qualifications: • Leadership, communication, and interpersonal skills. • Proficient in-Service Delivery, Incident Management, Change and Problem Management Process. • Experience with IT service management (ITSM) processes, tools, and frameworks such as ITIL, including incident management, service request fulfillment and problem management. • Proficient working experience with event management systems and network more »

Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of IT Service Management (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience with Agile methodologies and more »

Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of IT Service Management (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience with Agile methodologies and more »

customer service issues that may arise. They will co-ordinate all general administration activities such as updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and … solving skills to maximising first line resolution of Service Desk enquiries. Ensure all administration activities such as updating, maintaining and development of the IT Service Management Toolset (Sunrise); to include: Service Catalogue; CMDB, and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs), general support documentation and contribution to the … needs of the Trust. Person Specification Experience Essential 3 years experience of working in an IT support experience Configuration/development experience of Sunrise ITSM Customer service and IT Support experience Manage IT Major Incident processes Desirable Experience of using Contact Centre call management Toolset Awareness of the Transformation Through more »

Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Leeming Bar. Our client, known more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. more »

looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. The university is renowned for giving its employees the best possible training with an … IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant more »