21 of 21 ITSM Jobs in Yorkshire

and access permissions in Active Directory and other systems. Incident Logging and Tracking: Accurately record, track, and update all support tickets in the IT service management system, following ITIL best practices. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems. Maintain IT Assets: Assist in More ❯

role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights. Ability to collaborate effectively with technical teams, suppliers, and More ❯

in relevant IT infrastructure and service desk tools. Experience: Experience in IT service analysts or a similar role. Experience with ITIL or similar IT service management frameworks. Demonstrated ability to work as part of a team of IT professionals. Experience in vendor management and negotiation. Knowledge: In-depth understanding of More ❯

internal processes and clear communications. Key Responsibilities: Provide remote and desk-side support to employees regarding IT services. Log all calls in the IT Service Management tool for accurate statistics and analysis. Coordinate with the Group Service Desk for timely incident and service request management. Monitor ticket queues, identify trends More ❯

better ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with occasional in-person More ❯

Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. More ❯

Job Description Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry. More ❯

departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT service management tools and software. Ability to analyse data and generate actionable insights. Strong problem-solving skills and attention to detail. Knowledge of industry best practices More ❯

of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and More ❯

that ensure data trust, accuracy, and traceability. Define architecture standards for data integration , master data management , and metadata strategy . Support key programmes like ITSM (ServiceNow) and back-office platform migrations , ensuring the right data gets to the right place at the right time. Design secure data flows and integration More ❯

colleagues to ensure best practice and shared standards The successful IT Support & BI Analyst will need: * Experience delivering 1st-3rd line technical support and ITSM ticketing systems * Strong understanding of BI tools (Qlik Sense, Crystal Reports, Power BI) * Familiarity with ERP systems such as Factory Master or similar * Proactive mindset More ❯

colleagues to ensure best practice and shared standards The successful IT Support & BI Analyst will need: * Experience delivering 1st-3rd line technical support and ITSM ticketing systems * Strong understanding of BI tools (Qlik Sense, Crystal Reports, Power BI) * Familiarity with ERP systems such as Factory Master or similar * Proactive mindset More ❯

range of change initiatives Certifications: Certified Implementation Specialist (CIS) HRSD Certified Technical Architect (CTA) Preferred ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) ITSM or ITOM Certified Application Developer (CAD More ❯

range of change initiatives Certifications: · Certified Implementation Specialist (CIS) HRSD · Certified Technical Architect (CTA) Preferred · ServiceNow Certified System Administrator (CSA) · Certified Implementation Specialist (CIS) ITSM or ITOM · Certified Application Developer (CAD) I’d love to discuss this further—kindly share your updated resume. Looking forward to your thoughts! Regards, Neha More ❯

vendors and suppliers, negotiating contracts and service agreements as needed, making changes to suppliers when necessary. REQUIRED SKILLS AND EXPERIENCE Experience in an IT service management, ideally with exposure to a leadership role. Proven experience managing service desk operations for cloud services, data platforms, and enterprise applications. Good understanding of … ITIL framework and IT service management best practices. Experience with service desk tools and ticketing systems (ConnectWise, Jira Service Management, etc.). Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders Strong analytical and problem-solving abilities Experience in managing service level agreements (SLAs) and More ❯

professional support via email, phone, and service desk portal to remote and on-site users Log and manage incidents through to resolution using an ITSM tool Monitor systems and respond proactively to alerts Manage IT assets and user access to internal and third-party systems Support and maintain hardware/… software systems and resolve technical issues Requirements: Experience in a Service Desk/Desktop Support role Strong communication and troubleshooting skills Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking Experience with business systems like SAP B1 More ❯

diagnose issues promptly, ensuring timely resolution. Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Maintain high levels of incident ownership through the incident lifecycle to … to detail in logging/updating support tickets and technical documentation. Excellent customer service skills & problem-solving skills. Experience and knowledge working with an ITSM tool. Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands. Practical stuff Where is the More ❯

as well as a solution-focused attitude. The 2nd Line Service Desk Engineer will ideally hold relevant Microsoft certification and have experience working with ITSM systems. Key Skills as 2nd Line Service Desk Engineer: Strong experience in a similar 2nd Line Service Desk role, providing VIP and User support. Excellent … communication and stakeholder management skills. A positive and can-do attitude to work. Ability to work in a team and autonomously. Microsoft certifications (Desirable) ITSM system experience (Desirable) This is an exceptional 2nd Line Service Desk Engineer opportunity, with exciting opportunities to join a growing and specialised team, within an More ❯

Hours: 35 hours per week/hybrid working Closing Date: Sun, 8 Jun 2025 As an Enterprise Architect, youll be responsible for aligning our work in tech with our business mission, strategy, and processes as we grow our plans for More ❯

Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry. You will … an exciting and challenging role in IT Asset Management, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you More ❯

security into solutions from design through to delivery. Develop reusable security patterns, architecture principles, and frameworks. Drive security architecture across digital programmes such as ITSM (ServiceNow) and back-office modernisation. Conduct threat modelling , risk analysis, and define security requirements for systems including remote access (VPNs) and secure OT-to-IT … system development life cycles. Strong stakeholder engagement skills, able to align security decisions with business goals. 💡 Desirable Hands-on experience with ServiceNow or similar ITSM platforms. Familiarity with utilities, energy, or critical infrastructure sectors. Prior experience working with or in a Distribution Network Operator (DNO) . OT security experience is More ❯