6 of 6 ITSM Jobs in County Antrim

delivering executive summaries during P1 incidents. Strong background in ITIL‐aligned Incident Management. Experience supporting both public‐sector and private‐sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. Strong documentation and communication skills. Ability ...

discussion. Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials. Desirable: Experience of working with key ITSM for example ServiceNow Accreditation of ITIL foundation or similar. The successful candidate will exhibit the following: Delivery Manage the transition of projects from the development ...

experienc e, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours. Desirable: Experience of working with key ITSM for example ServiceNow. Evidence of securing significant follow-on business with an existing client. Intermediary level accreditation in ITIL or similar. The successful candidate will ...

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners … stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured ...

existing systems and new digital projects to meet business objectives. · Manage day-to-day service requests and incidents using an IT Service Management (ITSM) platform, ensuring Service Level Agreements (SLAs) are achieved. · Work closely with internal stakeholders and third-party suppliers to investigate, troubleshoot and resolve technical issues. · Manage system ...

asset owners to close inventory gaps. Design, administer, and optimize enterprise vulnerability scanners for infrastructure, cloud, container, and application layers; integrate scan results into ITSM workflows for timely remediation. Design, implement, and maintain enterprise automated patching capabilities across server, endpoint, and cloud workloads; integrate with change management and ITSM processes … leading others to solve complex, cross‐domain problems. Proven hands‐on experience with enterprise vulnerability scanning technologies (infrastructure, cloud, container, application), authenticated scanning, and ITSM/CMDB integrations. Hands‐on design and operation of enterprise automated patching Black Duck is an equal opportunity employer. We consider all applicants for employment ...