1 to 25 of 44 ITSM Jobs in County Antrim

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

requirements. Expanding knowledge across Capita services. Significant experience in major incident management in complex environments. Strong background in ITIL‐aligned Incident Management. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. You Will Also Have Strong documentation and communication skills. ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based … first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems. Ensure timely resolution of incidents ...

role would suit an experienced IT Service Delivery Manager, IT Operations Manager or IT Support Manager who combines strong people leadership with structured IT service management experience. THE ROLE You will be responsible for: Leading the day-to-day delivery and performance of service desk, field-support and end-user ...

Strong hands-on Major Incident Management experience Proven experience leading high-priority incidents in complex environments Good knowledge of ITIL, Incident Management and ITSM tooling Excellent stakeholder management and communication skills Ability to remain calm, make decisions and take ownership under pressure Experience within large-scale managed services, technology consultancy ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman’s Belfast office. Information Technology team – Belfast The core of the global technology departments mission is to provide stable, reliable, and secure platforms and services to our partners, staff … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

Description We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination … reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does ...

generative AI tools, and automation platforms used in IT operations and customer support environmentsAwareness of emerging AI technologies and their potential application within IT service management and end-user support environmentsAbout InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing ...

IT Service & Operations Manager - Deputy Principal Are you an experienced IT professional with a strong background in IT service management, infrastructure and technology operations? MCS Group are delighted to be recruiting for an IT Service & Operations Manager on behalf of Tourism Northern Ireland. The Organisation Tourism Northern Ireland is responsible … effective delivery, governance and continual improvement of Tourism NI's IT services and operations. This is a broad technology leadership role covering IT service management, cloud infrastructure, cyber security, supplier and contract management, service transition and people leadership. You will provide technical direction to a multi-skilled IT team while ...

continuous service improvement programs Strong understanding of observability practices, including monitoring, alerting, logging, dashboards, and operational reporting Knowledge of ITIL principles and IT Service Management processes Experience developing and maintaining operational documentation, runbooks, support procedures, recovery documentation, and knowledge articles Experience working within an SRE, DevOps, Cloud Operations, Platform Engineering … such as TIBCO or comparable enterprise platforms Experience supporting Microsoft Azure, Amazon Web Services, or Google Cloud Platform Experience using ServiceNow or a comparable ITSM platform Knowledge of compliance, risk management, audit controls, operational resilience, business continuity, and disaster recovery practices Relevant professional certifications, such as ITIL, SRE, cloud, Kubernetes ...

following areas: Microsoft 365 administration and governance (including SharePoint) Cybersecurity Device management Administration of cloud-based business applications Data governance and information management IT service management Excellent communication, relationship-building and change leadership skills, including the ability to advise senior leaders and boards, engage non-technical colleagues and build digital … qualification or equivalent professional experience in technology, digital transformation, information systems or a related discipline would be advantageous. A recognised professional qualification in IT service management, project or programme management, cybersecurity, data governance, enterprise architecture or change management would also be welcomed. Experience leading technology or digital transformation within ...

ITSM Process Support Analyst is sought for our IT team in Belfast, based at A&O Shearman’s Belfast office. The role supports IT service management processes globally, coordinating governance forums and maintaining process documentation to ensure compliant, low-risk services. The successful candidate will have strong ITIL experience, 5+ ...

senior ITSM Process Support Analyst role is available with A&O Shearman in Belfast. You will coordinate ITSM processes across the IT organisation, supporting Change, Release, Problem, and Service Design activities while ensuring compliance and evidence-based governance. The role reports to the Global Service Desk Senior Manager and interacts ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to strengthen governance and support for IT service management. You will coordinate ITIL-aligned processes, maintain documentation, and partner with service owners, vendors, and regional teams to ensure compliant and reliable service delivery. The role emphasizes data-driven insights ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT Team. The role focuses on administering ITSM processes, maintaining documentation, and ensuring governance across Change, Release, and Problem Management. You will work with service owners, vendors, and stakeholders to drive continued service improvement while balancing ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the Global Service Desk function. You will administer ITSM processes, coordinate governance forums and ensure records and evidence are captured. You will work with ITIL, change, problem and design into service, delivering MI and insights while ...

Shearman Belfast is seeking a Senior ITSM Process Support Analyst in Belfast to support and coordinate IT service management activities across the Global Service Desk. The role focuses on governance, evidence collection, and knowledge sharing with process owners and stakeholders. You will balance governance with delivery, work with ITIL practices ...

Shearman is seeking a Senior ITSM Process Support Analyst for their Belfast IT team. You will manage ITSM processes, maintain documentation, and align activities with ITIL and firm policies. The role sits in Technology Services and reports to the Global Service Desk Senior Manager. The candidate should have 5+ years ...

Shearman is seeking a Senior ITSM Process Support Analyst to join the IT team in Belfast. The role focuses on coordinating ITSM processes, maintaining documentation, and delivering MI to improve service quality. You will work under guidance with governance forums, ensuring compliance, and supporting Change, Problem, and Service Design processes. ...

Shearman is seeking a Senior ITSM Process Support Analyst to join the Belfast IT team, based in the Belfast office. The role supports ITSM governance across Change & Release, Problem, and Service Design, ensuring records are complete and compliant. You will coordinate governance forums, prepare management information, and elevate risks ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT Team at the Belfast office. The role focuses on coordinating ITSM processes, governance, and MI delivery to ensure controlled, low-risk IT service delivery across offices. The candidate will balance governance with delivery and work ...