oxford district, south east england, united kingdom
Blue Pelican Group
Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an ITservicemanagement or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯
practices in Knowledge Management—ensuring the knowledge base is accurate, up to date, and widely used. Lead on the continual development of EIT’s ITSM to enable automation and End User satisfaction Process, Policy & Governance Embed ITIL-based processes across the IT team and continuously refine them for maturity and … ITIL Expert or Managing Professional Certification. Experience working in scientific or research-based organisations. Familiarity with tools like ServiceNow, Jira ServiceManagement, or similar ITSM platforms. Relevant technical certifications (e.g., Microsoft, Cisco, etc.). We offer the following salary and benefits: Salary: £70,000 - £80,000, plus bonus and travel More ❯
practices in Knowledge Management-ensuring the knowledge base is accurate, up to date, and widely used. Lead on the continual development of EIT's ITSM to enable automation and End User satisfaction Process, Policy & Governance Embed ITIL-based processes across the IT team and continuously refine them for maturity and … ITIL Expert or Managing Professional Certification. Experience working in scientific or research-based organisations. Familiarity with tools like ServiceNow, Jira ServiceManagement, or similar ITSM platforms. Relevant technical certifications (e.g., Microsoft, Cisco, etc.). We offer the following salary and benefits: Salary: £70,000 - £80,000, plus bonus and travel More ❯
