3 of 3 ITSM Jobs in Oxford

Strong customer service skills, with an ability to converse with all levels of the organisation. Attention to detail, accurately completing IT tickets (Fresh Service ITSM). A collaborative approach to work to utilise existing team knowledge, and further contribute. Extensive experience administering Microsoft 365/Entra. Extensive support experience with ...

maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head of IT Services … support function within a complex organisation. Proven success improving Service Desk performance, maturity, processes and customer experience. Strong practical knowledge of ITIL and IT Service Management, ideally supported by ITIL v4 certification. Experience across Incident, Request, Knowledge, Problem and Change Management. Strong understanding of SLAs, OLAs, KPIs, service reporting, escalation ...

Nominet is seeking a Head of Technology Operations to lead the new function integrating ITSM, workplace technology and infrastructure. You will design the operating model, govern service delivery and drive cost visibility while keeping critical day-to-day services running. You’ll build a high-performing team, establish clear metrics ...