3 of 3 ITSM Jobs in Suffolk

such as Dynatrace (primary), Grafana, and Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support incident response activities and … need Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity with cloud platforms (Azure, AWS More ❯

management platforms. They're the brains behind some of the world's top organisations, helping big names like Microsoft, Ipswich Town FC, and McLaren rev up their game with ITSM, PSA, and CRM software tailored to unique business needs. The Role Get ready for a career adventure! As part of this Graduate Scheme, you'll get hands-on experience in More ❯

environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯