7 of 7 ITSM Jobs in Suffolk

ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯

variety of IT issues, such as hardware malfunctions, software errors, and network connectivity problems. Log and track support requests using the IT service management (ITSM) system, ensuring accurate documentation of all interactions and resolutions. Monitor IT systems and services, ensuring any issues are promptly identified and dealt with, minimising downtime … devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/IP, DNS, DHCP, VPN). Experience with IT service management (ITSM) tools and ticketing systems. Excellent communication skills, with the ability to clearly explain technical issues to non-technical users. Strong problem-solving and troubleshooting abilities More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT Service Management tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £14,750 per annum More ❯

compliance. Ensure third-party vendor compliance. Work with the Security Team on data protection. Qualifications: Strong understanding of IT systems and infrastructure. Knowledge of ITSM, ITIL, GDPR, ISO27001, Cyber Essentials+. Excellent analytical, problem-solving, communication, and interpersonal skills. Attention to detail and high ethical standards. Experience with compliance management tools. More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: ITSM Software Specialist Posting Date: 30 Apr 2025 Function: Software Engineering Unit: Digital Location: Martlesham Heath Business Park, Ipswich, United Kingdom Salary: Competetive with Benefits Recruiter: Molly Lees Hiring Manager: Chris Wilding … doing You will already be an SME for Service Now - and you will be bringing these skills to an experienced team. Increase and develop ITSM/CMDB skills within existing team You will be the lead SME for Service Now Asset Management and CMDB in the Secure Platforms team Requirements … team Technical aptitude Working within a customer facing environment Being part of a technical support team Experience working with Service Now or a similar ITSM platform Experience of CMDB/Asset Management design and implementation Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: ITSM Software Specialist Posting Date: 30 Apr 2025 Function: Software Engineering Unit: Digital Location: Martlesham Heath Business Park, Ipswich, United Kingdom Salary: Competetive with Benefits Recruiter: Molly Lees Hiring Manager: Chris Wilding … doing You will already be an SME for Service Now - and you will be bringing these skills to an experienced team. Increase and develop ITSM/CMDB skills within existing team You will be the lead SME for Service Now Asset Management and CMDB in the Secure Platforms team Requirements … team Technical aptitude Working within a customer facing environment Being part of a technical support team Experience working with Service Now or a similar ITSM platform Experience of CMDB/Asset Management design and implementation Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty More ❯