2 of 2 ITSM Jobs in Wales

service management principles Experience producing service reports and presenting to senior stakeholders Commercial awareness with an understanding of contracts and service performance Experience using ITSM platforms such as ServiceNow or equivalent Proficient with Microsoft Office, particularly Excel, PowerPoint and Word Skills & Attributes Outstanding communication and stakeholder management skills Ability ...

based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data-related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools . Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate ...