5 of 5 ITSM Jobs in Wales

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make More ❯

set for your role. Adhere to local site-specific fire, security, and health and safety regulations. Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA. Keep up to date with new technologies and maintain relevant knowledge and skills. Participate in 24/7 rota cover (where applicable). Work occasional overtime when More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed off … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large-scale More ❯