20 of 20 ITSM Jobs in Wales

Directory, Group Policy. Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams. Security Tools: Endpoint protection, MFA. Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions. Scripting & Automation: PowerShell. ITSM Tools: ServiceNow. Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV. Benefits Enhanced holiday package, including company shutdowns. Long Service Holiday Increases. Quarterly attendance bonus Company sick pay More ❯

Directory, Group Policy • Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams • Security Tools: Endpoint protection, MFA • Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions • Scripting & Automation: PowerShell • ITSM Tools: ServiceNow • Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV Qualifications & Experience • Bachelor’s degree in information technology, Computer Science, or related field or equivalent experience • 5+ years More ❯

Directory, Group Policy Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams Security Tools: Endpoint protection, MFA Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions Scripting & Automation: PowerShell ITSM Tools: ServiceNow Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV The company: The organisation thrives on innovation and are dedicated to providing top-tier IT solutions that drive More ❯

and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs … Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility More ❯

and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs … Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility More ❯

and technical readiness to support services post go-live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and … this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

delivery Strong financial and resource management skills Experience leading large-scale, cross-functional teams Proficiency in Agile and Waterfall methodologies Exceptional client communication and stakeholder management (Desirable: ITIL, HALO ITSM, Jira, Microsoft Project) A strategic and naturally collaborative mindset Why Join Us? Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to work scheme Enhanced parental leave (subject to More ❯

expectations. A client-centric mindset, curious about how outsourced services can drive client success A leadership approach that supports people, process, technology, and culture Desirable Experience withAutotaskandServiceNow and other ITSM platforms Based within a commutable distance of Cardiff Who are we? ARO has 25 years' experience in Telecoms and IT services and has a nationwide presence with offices across the More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed off … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large-scale More ❯

Join us now, the Security Operations Centre Team are growing, we are looking to recruit a candidate with SIEM/SOC experience to join the team and become a Security Analyst. WHO ARE WE? Our success over the last 25 More ❯

environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯

environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external More ❯

Chief Infrastructure Architect - HMRC - SCS1 £81,000 up to circa £115,000 per annum, dependent upon experience Published on Full-time (Permanent) £81,000 up to circa £115,000 per annum, dependent upon experience Published on 26 June 2025 Deadline More ❯

Sales : Strong experience selling consultancy services to Enterprise,demonstrating an ability to communicate the value of complex solutions and close deals. ServiceNow Experience (or alternative vendor): Proficiency in ServiceNow, ITSM or Workflows with a understanding of its applications and value propositions. Public Sector Experience : Background in selling to the public sector (specifically central government)with an extensive network of champions More ❯

MEDDIC. Consultancy Sales : Strong experience selling consultancy services, demonstrating an ability to communicate the value of complex solutions and close deals ServiceNow Experience (or alternative vendor): Proficiency in ServiceNow, ITSM or Workflows with a understanding of its applications and value propositions. Territory Knowledge : Demonstrate an in-depth knowledge of previous territories; understanding common issues, best practices and market trends. Commercially More ❯

team What We re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more More ❯

team What We’re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more More ❯