11 of 11 ITSM Jobs in Wales

users and clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers ...

large multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLAs for infrastructure incidents and problems - ensuring your tickets are resolved to the end users satisfaction. Work across several infrastructure ...

large multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLAs for infrastructure incidents and problems - ensuring your tickets are resolved to the end users satisfaction. Work across several infrastructure ...

Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company it is today. This year ...

major defence-sector client. This role is ideal for someone who thrives in a complex, high-security environment and enjoys owning and enhancing critical ITSM platforms. The Role You'll take technical ownership of the BMC Remedy platform, ensuring stability, performance, and continuous improvement. Your work will span administration, workflow ...

review meetings Coaching and mentoring less experienced SDMs What We're Looking For Minimum 5 years' experience in IT Managed Services Strong ITIL/ITSM expertise (certified preferred) Experience managing SLAs and customer contracts Demonstrable executive stakeholder engagement Major incident leadership experience Strong data-driven mindset and reporting capability Supplier ...

review meetings Coaching and mentoring less experienced SDMs What We’re Looking For Minimum 5 years’ experience in IT Managed Services Strong ITIL/ITSM expertise (certified preferred) Experience managing SLAs and customer contracts Demonstrable executive stakeholder engagement Major incident leadership experience Strong data-driven mindset and reporting capability Supplier ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving ...

major defence-sector client. This role is ideal for someone who thrives in a complex, high-security environment and enjoys owning and enhancing critical ITSM platforms click apply for full job details ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

experience in planning and supporting transitions into live service-including progressing complete Service Transition document sets and Service Acceptance Criteria. Strong background in IT Service Management roles within complex, multi-stakeholder environments. Qualifications ITIL v4 Foundation Certificate in IT Service Management (essential). Person Specification We are looking for someone ...