Hammersmith, London, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where More ❯
West London, London, England, United Kingdom Hybrid / WFH Options
Morgan McKinley
business teams by supporting development, scalable solution delivery and operations. What We're Looking For: Strong experience as a Business Analyst within HR, People & Culture, Workforce Management or ITServiceManagement environments. Proven ability to operate within agile delivery frameworks (Scrum, Kanban). Hands-on experience with tools such as ServiceNow, Smartsheet, Jira and SaaS scheduling solutions. Excellent stakeholder managementMore ❯
South West London, London, United Kingdom Hybrid / WFH Options
Anson Mccade
shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Support the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Collaborate with stakeholders to define roadmaps, integration strategies, and platform enhancements. Stay ahead of emerging … ServiceNow development teams with a strong focus on quality and scalability. ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Anson Mccade
shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Lead the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Guide technical teams, ensuring high standards through code reviews, architectural governance, and mentoring. Collaborate with … development teams with a strong focus on quality and scalability. 5+ ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯
Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently More ❯
ITSM SME6-12 Month contractWest London 4 days per weekMarket rate (Inside IR35) My client, a consultancy are lookinf for an ITSM SME who is 'hands-on'. The role holder will create and implement processes and policies, working alongside the existing team to help get them aligned and working in a consistent way, across the group. The role would … CAB and ensure all supporting documentation/schedules are shared, coordinating across the group & third parties.Help with tooling implementation and embedding, once selected.The client are currently doing a new ITSM tooling selection - this role can also help shape the SLA and OLAs of the future, working with key stakeholders.Monitor, review and report on existing service levels and volumes across the More ❯
