1 to 25 of 72 ITSM Jobs in London

support and owning incidents end to end Working within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including ...

. 3+ years of experience supporting enterprise business applications in a Tier 2/3 operations, applications support, or production support environment. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Practical experience operating within ITIL-aligned Incident, Problem ...

artefacts and ensure updates reflect ongoing changes in technology, process, or customer demand. Requirements 5+ years’ experience in service architecture, service design, or IT service management within a complex or technology-led business. Strong understanding of ITIL, service lifecycle management, and modern service delivery models (cloud, hybrid, managed services). ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

building of a service excellence culture, always putting the customer, our people and our business at the center of everything undertaken.* Experience of ITSM Toolsets including ServiceNowEducation/Qualifications:* Degree educated (preferably Computer Science or similar and/or similar work experience* Business Continuity qualifications**PERSONAL REQUIREMENTS*** Excellent communication skills ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

What You'll Be Doing Acting as first point of contact for IT Incidents and Service Requests. Logging, categorising and managing tickets via the ITSM tool in line with SLAs. Supporting Windows 11, Microsoft 365, Active Directory and SCCM environments. Troubleshooting hardware, software and remote access issues. Escalating Major Incidents ...

metrics and drive continuous process improvement. Collaborate closely with IT, Risk, Audit, and DevOps teams. Skills & Experience Strong experience in IT Change or IT Service Management roles. Strong ITIL background; ITIL certification preferred. Experience in regulated environments (banking/FS ideal). Familiarity with ServiceNow and enterprise-scale infrastructure/ ...

effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability ...

Skills & Experience Active DV/SC clearance (mandatory) Proven experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Must understand Technology, need to understand cyber ...

working in ITIL aligned organizations Certifications (Mandatory) ITIL 4 Foundation ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred) Nice to Have ServiceNow ITSM or CMDB related certifications Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work independently ...

track record of delivering new system features and improvements. Hands-on expertise in ServiceNow administration, configuration, and development, with broad technical knowledge including ITSM, workflow automation, integrations, DevSecOps, CI/CD pipelines, and release management. Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver ...

issues, improvements, and transformation opportunities. Ensure transparency through structured dashboards and measurable service performance reports. Tools, Automation & Process Innovation Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into ...

service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways ...

problem-solving skills and a proactive, solution-oriented mindset Strong communication and leadership skills, with the ability to work cross-functionally Experience in IT service management or chatbot development Familiarity with agile methodologies and DevOps practices Knowledge of CI/CD pipelines and infrastructure as code About Us Why join ...

Management and/or Service Transition within an IT Environment * Understanding of ITIL processes and service lifecycle concepts * Experience working with ServiceNow or similar ITSM platforms * Strong organisational and communication skills * Ability to manage multiple priorities and work collaboratively with stakeholders Knowledge and Service Transition Manager In accordance with ...

Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring manager is shortlisting ...

Experience in IT Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring manager is shortlisting ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Experience with ITSM tools such as ServiceNow or Jira ...

systems, managing incidents through to resolution Participate in an on-call rota to support live security incidents Manage incident queues and approvals within IT service management tools Act as a subject matter expert for nominated security technologies, ensuring effective configuration and optimisation Support assurance activities relating to Managed Security Service ...

plans Essential Skills & Experience Active DV clearance (mandatory) Proven experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including ...

Azure, servers, and networking Excellent communication skills — calm, clear, and client-focused Ability to manage priorities and adapt to Service Desk needs Experience with ITSM/MSP tools such as: ConnectWise BrightGauge SmileBack ITBoost NinjaOne Qualifications (Desirable) Microsoft Cloud certifications are highly advantageous, including: AZ-104 – Azure Administrator ...