1 to 25 of 187 ITSM Jobs in London

web technologies, including React , REST APIs , and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to use monitoring data to enhance More ❯

key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and … from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated … ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages for data analysis. Exposure to Agile More ❯

Office365 and Windows versions. Familiarity and comfort in using web conferencing, collaboration tools, and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc. Knowledge of ServiceNow or other ITSM along with ticket management best practices. Skills IT industry experience + past VIP/Exec support Microsoft Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams Video Conferencing Technologies Apple OSX More ❯

key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics … from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated … ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages for data analysis. Exposure to Agile More ❯

mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. • Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. • IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: • IT Operations & Service Continuity: Ability to ensure IT systems are highly available More ❯

mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available More ❯

key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Business Intelligence, Data Analysis, Service Reviews, Reporting … from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated … ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages for data analysis. Exposure to Agile More ❯

Office365, and Windows versions. Familiarity and comfort in using web conferencing, collaboration tools, and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc. Knowledge of ServiceNow or other ITSM along with ticket management best practices. Skills IT industry experience + past VIP/Exec support Microsoft Windows Microsoft Office O365 ServiceNow ITSM Microsoft Teams Video Conferencing Technologies Apple OSX More ❯

PMP, SAFe or cloud certifications (AWS, Azure, GCP) plus experience with tools like ServiceNow, Azure DevOps, JIRA or equivalent would be a distinct advantage. Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments and knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications are highly desired for this role. … will have proven experience in standing up new operational or engineering capabilities in a fast-moving digital or technology-driven environment. Preferably you will have substantial experience in IT service management, engineering, operations, or DevOps leadership roles, across complex hybrid environments (Cloud, on-prem, SaaS) Ideally you will have a deep understanding of ITIL, DevOps and Enterprise service management principles. More ❯

mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available More ❯

mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available More ❯

Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has … They will also be responsible for defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, IT service management and infrastructure and networks. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including … ukhsa/careers Job description Job responsibilities They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications/platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate More ❯

such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware … and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise IT environment is desirable. This More ❯

Degree or equivalent PowerShell scripting or other scripting languages Experience with VMWare Horizon, Exchange 2016 user administration, SCCM 2012+ (including application/package and software update creation & administration), Halo ITSM, automation, self-service, and cloud experience More ❯

operations. Support AV and event operations: Manage audiovisual setups and troubleshoot technical issues for high-production all-hands meetings and office events. Leverage ITSM tools: Utilize ServiceNow for IT service management, ticket tracking, and process automation to streamline support operations. You may be a fit for this role if you have: Strong technical expertise in macOS (Windows experience is a … solving skills within Mac and enterprise IT environments. AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and Crestron for high-profile meetings. Proficiency with ITSM platforms like ServiceNow, using them for ticketing, incident tracking, and process automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support both technical and non More ❯

related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development, and ongoing … industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks such as Angular, React or More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development, and ongoing … industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks such as Angular, React or More ❯

Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us More ❯

display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and More ❯

display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and More ❯

services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in the banking/financial services sector, particularly in More ❯

services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in the banking/financial services sector, particularly in More ❯

covering SLAs, KPIs, service insights and performance trends Facilitate the preparation and presentation of service and support performance reviews at relevant internal team and external forums Interrogate and use ITSM and Reporting Tools to extract and collate insights, trends and service performance data Problem Management Support and facilitate cross departmental Incident Retrospectives and documenting the outcome in the form of … tasks and work required to support the Go-Live of new services Participate and contribute to Early Life Support processes and forums General Contribute as necessary to broader IT Service Management processes and deliverables required to support ongoing service operations Support the Service Management & Operations team on shared tasks, including organising monthly team meetings, team events, maintaining documentation, and facilitating … cross team initiatives. Skills you'll need (minimum criteria) At least 1-3 years' experience in Service Management, Technical Support or Operations roles Experience or exposure of ITSM and Agile Project/Task Management tools Practical experience in, exposure to, or a solid understanding of ITIL, Service Management or Support processes Experience of creating and producing reports covering KPIs/ More ❯

Drive continuous service improvement by analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. Ensure technology services run reliably … IT Service Desk Manager (or similar leadership role). Proven expertise in ITIL v4 and service management best practices . Strong technical knowledge across Microsoft technologies, ServiceNow or other ITSM platforms . Experience managing incident resolution, problem management, and service requests . Good understanding of cybersecurity risks, principles, and threats . Experience supporting hardware, software, applications, and networking in a More ❯