1 to 25 of 109 ITSM Jobs in London

with customer requirements. Key Responsibilities Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc. Requirements Analysis: Work with the Lead BA to complete a review ...

Previous line management and team leadership experience ITIL Foundation certification or equivalent Service Management qualification Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar Experience working within Agile and/or DevOps environments Familiarity ...

issues. Key Requirements Strong experience in Service Delivery/Service Management environments Good understanding of ITIL practices , particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Knowledge of cloud technologies , ideally AWS Exposure to DevOps tooling and CI/CD environments Strong stakeholder management and communication skills ...

negotiation. Excellent problem‐solving and critical‐thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026 #J-18808-Ljbffr ...

Cycle Management, including automation for provisioning and de- provisioning, and assignment of Role Base Access Controls. Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's. Support the business with reliable, scalable, and secure hardware provisioning and retrieval process that supports Joiner ...

5+ years leading end user services or IT support functions Experience managing IT service delivery in a regulated environment Strong understanding of IT service management frameworks (e.g., ITIL) Demonstrated experience managing vendors and outsourced IT services Experience with endpoint management platforms, specifically Strong experience with Microsoft 365 environments Preferred Qualifications ...

which several years are hands‐on with ServiceNow—both in configuration and architecture. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder and vendor service ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management ...

SLAs with enterprise customers. Release and change management in regulated or high-compliance environments. Proficiency with Jira Service Management and PagerDuty, or equivalent ITSM and on-call tooling. Technical background and cloud infrastructure awareness, particularly with AWS: you do not need to be an engineer, but you need to speak ...

ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.* Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.* Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact.* Excellent interpersonal, communication, presentation ...

ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Ability to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation ...

focus on process rigor, data quality, and continuous improvement. Bachelor’s degree or equivalent practical experience. Preferred Qualifications Familiarity with ServiceNow reporting, dashboards, or ITSM analytics Exposure to Power BI or other business intelligence tools. Basic SQL or data querying experience. Experience supporting public sector, government, or highly regulated customers. ...

Analytics Act as Product Manager for cloud‐based analytics solutions integrated with ServiceNow . Lead IT analytics and reporting initiatives supporting IT Service Management (ITSM) functions. Drive continuous improvement across Configuration, Knowledge, and Software Asset Management processes. Process Excellence & Transformation Lead business process re‐engineering (BPR) and ISO 20000/… Data Engineering & ETL Design Microsoft Power BI , Microsoft Fabric Azure , Databricks Python ServiceNow Analytics Cloud Data Platforms & BI Modernization Process & Frameworks IT Service Management (ITSM) ITIL 4 , ISO 20000 , PRINCE2 Data Governance & Enterprise Data Strategy Leadership & Functional Skills Program & Project Management Product Management Data Strategy & Digital Transformation Stakeholder & Client Management ...

business software platforms (eg, Dynamics, Navision/Business Central Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud systems) Proficiency in IT service management Understanding of cyber security best practices and compliance requirements Strong communication skills Problem solving approach Strong organisational and time management skills with the ability ...

resolve any issues related to Azure services Managed and delivered IT solutions Experience with Office 365, including Microsoft Teams SQL Server Experience with ITSM systems (Sunrise) Strong Server, VMWare, SAN knowledge Network administration/troubleshooting of the following firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi Current commercial knowledge ...

supporting legal technology applications Strong hands-on experience with: iManage Intapp Excellent analytical, troubleshooting, and root cause analysis skills Experience using ServiceNow or similar ITSM platforms Basic PowerShell and SQL scripting experience for automation and support tasks Experience managing software update and patching lifecycles, including planning, testing, deployment, and rollback ...

Exchange Online, Microsoft 365, etc.). Experience with virtualisation technologies (e.g., VMware, Hyper-V). Proficient with PowerShell for administration and automation. Experience using ITSM and patching tools (Freshservice and Jira advantageous). A track record of supporting M&A activities, including onboarding and integration. Our Commitment to Inclusion ...

management and application deployment. Good understanding of Conditional Access, Microsoft Defender, Secure Score and common Microsoft security controls. Experience using ServiceNow or a comparable ITSM platform, with disciplined ticket ownership and queue management. Good troubleshooting skills across endpoints, applications, identity, networking and cloud services. Ability to create clear technical documentation ...

Support within a corporate environment Strong knowledge of Windows 11 , macOS , and Microsoft 365 Experience with Active Directory , Okta , and SSO technologies Familiarity with ITSM tools such as ServiceNow Understanding of networking fundamentals (Wi-Fi, TCP/IP) Excellent communication and customer service skills Highly organised with a proactive ...

effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability ...

Zscaler, Netskope or Prisma Access • Experience working within cloud environments such as AWS, Azure or GCP • Strong troubleshooting and analytical skills • Experience with ITSM tools such as ServiceNow • Excellent communication skills with the ability to engage technical and non technical stakeholders • Ability to work under pressure and manage multiple client ...

Skills Experience with Microsoft Entra ID/cloud synchronisation. Exposure to PAM/PIM/identity governance tools. Experience with Jira, Azure DevOps, and ITSM tools. Strong communication and stakeholder management skills. Salary £550 per day #J-18808-Ljbffr ...

global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. Key Responsibilities … strong relationships across support teams and stakeholders to enhance end-user experience and satisfaction . Skills & Experience Required Solid understanding of IT Service Management (ITSM) frameworks and operational governance. Proven experience managing stakeholder relationships and service review meetings . Strong analytical and reporting skills , with the ability to interpret data ...