Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
and Project. Assist in the migration of large enterprise clients to Office 365 and manage deployment from various sources. Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset. Provide occasional on-call support during nights and weekends as needed. Required Skills and Experience: Extensive experience with Microsoft Office 365 and expert knowledge of Office 365 ProPlus More ❯
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
london (city of london), south east england, united kingdom
Required IT
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
in End User Computing - Strongly recommended ITIL v4 Foundation or higher certification. - Strongly recommended Experience working in regulated industries (Defence and Space, government). Knowledge of Remedy or equivalent ITSM tools. Customer-focused mindset with a commitment to service excellence. Analytical and methodical approach to problem-solving. Ability to work under pressure and manage competing priorities. Strong leadership qualities with More ❯
and a high-performance culture. Inspire and engage teams through clear direction and shared goals. Skills & Experience Strong technical knowledge of networking systems, software, and suppliers. Hands-on ITservicemanagement experience (ITIL, BSc/MSc desirable). Familiarity with tools such as ServiceNow, Freshservice, Jira, Workday. Excellent people management, communication, and change leadership skills. Additional Requirements Flexibility for out More ❯
in partnership with Infrastructure and Security leads. Overseeing operational resilience and business continuity, including service mapping, test scenarios, and testing. What we're looking for Significant experience in ITServiceManagement/Service Delivery leadership, ideally with ITIL certification. A proven track record of leading high-performing teams and delivering measurable improvements in IT services. Strong experience in incident, problem More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Oliver James
languages (e.g., Java, Python, SQL, HTML, JSON). Certifications (Preferred): Agile certifications (Scrum Master, Product Owner) Architecture frameworks (e.g. TOGAF) Cloud certifications (AWS, GCP, Azure) ITIL or other ITservicemanagement credentials Industry Awareness:Knowledge of current trends and innovations in banking (e.g. embedded finance, open banking, digital onboarding, ESG data), and familiarity with key players across the ecosystem, from More ❯
Bromley, Kent, England, United Kingdom Hybrid / WFH Options
Adecco
written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus.Experience with server, storage, and network technologies. If you are More ❯
Bromley, London, United Kingdom Hybrid / WFH Options
Adecco
verbal communication skills. Ability to interface with key software/hardware partners such as Microsoft and AvePoint. Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus. Experience with server, storage, and network technologies. If you More ❯
communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident, change, and problem management disciplines; familiarity with the Remedy ITSM toolset is a plus. Desired Skills & Experience: ITIL Certification and a deep understanding of ITIL principles, functions, and processes. Experience with server, storage, and network technologies. Candidates will need to More ❯
Developers, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party More ❯
collaborative environment. Tech Skills. A bachelor’s in computer science (or related technical degree) or 1+ years of related experience within a technical support environment. A fundamental understanding of ITSM, ITIL, or CMDB Advanced Unix/Linux experience Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta Working knowledge of an Enterprise or More ❯
collaborative environment. Tech Skills. A bachelor’s in computer science (or related technical degree) or 1+ years of related experience within a technical support environment. A fundamental understanding of ITSM, ITIL, or CMDB Advanced Unix/Linux experience Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta Working knowledge of an Enterprise or More ❯
collaborative environment. Tech Skills. A bachelor’s in computer science (or related technical degree) or 1+ years of related experience within a technical support environment. A fundamental understanding of ITSM, ITIL, or CMDB Advanced Unix/Linux experience Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta Working knowledge of an Enterprise or More ❯
london (city of london), south east england, united kingdom
Dexian Europe
collaborative environment. Tech Skills. A bachelor’s in computer science (or related technical degree) or 1+ years of related experience within a technical support environment. A fundamental understanding of ITSM, ITIL, or CMDB Advanced Unix/Linux experience Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta Working knowledge of an Enterprise or More ❯
Windows Active Directory/Azure Entra ID administration complemented by strong PowerShell scripting capabilities for automation purposes.* Demonstrated success in managing expansive operations including service delivery frameworks (ITIL/ITSM), incident/problem/change control processes within structured environments.* Proven ability to implement global IT strategies whilst tailoring them for compliance with local regulatory requirements across diverse regions.* Comprehensive More ❯
all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, ITservicemanagement, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
guiding, coaching, and developing a skilled team while ensuring platform architecture is resilient, scalable, and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into More ❯
to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams. More ❯
to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams. More ❯
to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams. More ❯
