1 to 25 of 310 ITSM Jobs in London

when required.Lead on projects in an operational capacity for both global and local initiatives.Coordinate the completion and resolution of all tickets through the IT service management ticketing system as well as regular checks to ensure agreed SLA’s and KPI’s are being met.Assist with managing the analysis on operational ...

initiatives, and pricing improvements.Service Management & Collaboration• Work closely with the wider Service Management team to support high-quality service delivery. • Provide operational support across ITSM functions and contribute to cross-functional initiatives. • Collaborate with IT, Finance, Security, Infrastructure, and external suppliers to ensure effective service and asset management.Governance & Compliance• Ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills:IT Operations & Service Continuity: Ability to ensure ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

initiative and without close supervision in a fast-paced environment.Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance.Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management.Understanding of AI-enabled workplace technologies and automation opportunities that ...

enterprise environments Advanced PowerShell scripting experience, including automation using Active Directory, Exchange Online, Azure AD/Entra ID Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST API and OAuth-based integrations Knowledge of Microsoft SCOM integration, alert processing, event management workflows and monitoring-tool ...

AWS. * Experience working with SaaS platforms and enterprise IT environments. * Good understanding of ITIL practices, including Incident, Request, and Change Management, with exposure to ITSM platforms such as ServiceNow beneficial. * Ability to translate business requirements into practical technical and service delivery outcomes. * Excellent communication and stakeholder management skills, with ...

Microsoft 365, Teams, AD, Intune, and Azure AD.Strong communication skills, able to collaborate effectively with both technical colleagues and high-demand business users.Curiosity about ITSM tools such as ServiceNow and working towards CompTIA A+ certification is a plus.What's On Offer38,000 - 42,000 base salary.Time off in lieu ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service governance Systems & Tools ServiceNow or equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack ...

ability to help define a future roadmap for build and release pipelines using Git, GitHub Actions or Azure DevOps. Experience integrating infrastructure workflows with ITSM tools such as ServiceNow and maintaining accurate CMDB data through automation. Experience with Ansible, Windows Server, Active Directory, Docker, Kubernetes, Azure Container Apps or AKS. ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

ServerFamiliarity with data modeling concepts and warehouse performance tuningSupport & Incident ManagementStrong troubleshooting and analytical skills for root cause analysisExposure to ITSM tools (e.g., ServiceNow, Jira)Preferred Qualifications:Microsoft Certifications (e.g., DP-900, AZ-900, DP-203)Familiarity with AKS, Docker, or containerized ML environmentsUnderstanding of data governance and security ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … efficiency, and digital transformation goals.Designing and delivering compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Advising clients on how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

risks and actions Support strong governance and ensure contractual/service commitments are being met Technical/Service Management Skills Core: ITIL/IT Service Management SLA and KPI management Incident, Problem & Change Management Service reporting and governance Ticket management and operational performance Service wrapper/multi‐supplier service management ...

exception and risk acceptance process: assess compensating controls, document residual risk, and obtain formal sign-off. • Integrate VM tooling with SIEM (Splunk, Microsoft Sentinel), ITSM (ServiceNow VR module), and CMDB for automated ticket creation and asset correlation. • Automate vulnerability reporting and remediation tracking using Python, REST APIs (Qualys/Tenable ...

Experience of engineering in Trader voice and voice recording* Previous responsibility for supporting Voice recording environments on an enterprise scale* Knowledge and experience with ITSM/ITIL V3 Reference model* Experience of working in Financial Services* Educated to degree level in a technical discipline, or equivalent experienceDesired* Strong communication, troubleshooting ...

Governance , Privileged Identity Management (PIM), or Access Reviews. Experience with Microsoft Graph API and identity automation. Experience integrating Entra ID with ServiceNow or other ITSM platforms. Knowledge of PowerShell, Terraform, or other automation technologies. Experience working within regulated or highly security-conscious environments. Experience managing identity products within large enterprise ...

Framework (required); NIS2, NERC CIP, SOC2, and IEC 62443 OT standards (desirable) ITIL Principles: Good understanding of ITIL principles and their application to IT service management Information Security Technologies: Firewalls, intrusion detection systems, vulnerability assessment tools, logging solutions, gateway and endpoint security products, and authentication mechanisms Operational Technology (OT) Cyber ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

device management tools. The ability to prioritise workloads and manage multiple tasks effectively. Excellent communication and customer service skills. Experience working with IT service management processes such as ITIL. The ability to work independently and collaboratively within a team. To apply for the IT Support Officer position, please submit your ...

Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL ...