1 to 25 of 121 ITSM Jobs in London

VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯

Microsoft Dynamics, APIs, SQL/T-SQL, PowerShell, Python, and Microsoft SQL Server Familiarity with HTML, XML, and tools like Postman, Confluence, JIRA, ServiceNow, FreshDesk Understanding of ITIL/ITSM frameworks and the software development lifecycle Excellent problem-solving and communication skills A customer-first mindset and passion for delivering great support Ability to work collaboratively in a fast-paced More ❯

or 3rd line support when necessary. Support application deployments, upgrades, and configuration changes. Collaborate with business stakeholders to understand requirements and deliver excellent customer service. Maintain accurate records in ITSM tools (e.g., ServiceNow) and contribute to support documentation. Monitor application performance and proactively identify areas for improvement. Requirements Proven experience supporting subsurface applications in an Oil & Gas operator setting. Strong More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

or customisations. Familiarity with ITIL v4 practices (Foundation certification a plus). Knowledge of Intune, Microsoft Defender, or other Microsoft security tools. Experience contributing to a knowledge base or ITSM platform. Responsibilities: IT Support & Administration Client Support & Administration Act as the first point of contact for client issues via the ticketing system, email, or Teams. Triage, log, categorise, and prioritise More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory basics. This opportunity requires you to work in the office full time (5 days per week). More ❯

A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory basics. This opportunity requires you to work in the office full time (5 days per week). More ❯

A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory basics. This opportunity requires you to work in the office full time (5 days per week). More ❯

relational database concepts Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line Good knowledge in formal and practical production support model Experience with ITSM platforms like Jira, ServiceNow, etc Excellent problem solving skill with a keen eye for detail Excellent communication and interpersonal skills Excellent time management ability and self organised and motivated Preferred More ❯

business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where More ❯

out-of-hours support and occasional international travel. Key Responsibilities: Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support Platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

licensing, cloud procurement, and hardware lifecycle management. Demonstrated negotiation skills with major vendors (e.g., Microsoft, AWS, Oracle, Cisco, Dell). Familiarity with procurement tools (e.g., Coupa, SAP Ariba) and ITSM systems (e.g., ServiceNow, Halo etc). Strong financial acumen and experience managing multimillion-dollar IT procurement budgets. Excellent communication and stakeholder management skills. Preferred Attributes Relevant certifications (e.g., CIPS, CPM More ❯

ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. The BrandEd portfolio … pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across … communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction. Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure More ❯

YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. The BrandEd … pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across … communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability to demonstrate advanced scripting and More ❯

financial audits, infosec audits and initiatives across the landscape i.e. legal entity separation, divestitures, domain migrations. Understanding and any practical experience with HR, People & Culture, Workforce Management, and IT Service Management solutions would be ideal. Relevant systems include ServiceNow, Smartsheet, Jira, Zellis, and SaaS scheduling tools such as HumanForce and RotaGeek. Compliance, Risk & Governance This role coordinates compliance, risk, and More ❯