2 of 2 IVR Jobs in the Midlands

robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...

extensive experience in as change management tools such as Azure DevOps (ADOS) or TFS, and have a solid background working on web-based, interactive voice response, and client-server projects. The role requires the ability to evaluate and implement new tools and technologies, experience in testing randomisation schemas, knowledge ...