Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯
troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor More ❯
troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor More ❯
and delivery in a forward-thinking organisation. Key Responsibilities Design, implement and manage outbound campaigns across SMS, email and voice to support customer self-cure and inbound contact. Develop IVR strategies and manage dynamic call routing to align inbound contact with agent skill sets. Collaborate with Risk Analytics and Business Intelligence to shape data-driven contact strategies. Maintain and roll More ❯
