9 of 9 IVR Jobs in the UK excluding London

robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...

robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

services Minimum 5 years of leadership experience in contact center environment preferred Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred Hands on experience of implementing AI/Digital products (such as Co-pilot ...

Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process ...

stable, and high-performing. Responsibilities Administer and support the Horizon Telephony platform, including user account management, hunt groups, call routing, call centre setups, and IVR/Auto Attendant systems Provide VIP voice conferencing and business video conferencing support, including administration of Microsoft Teams Rooms (MTR) Support softphones, desk phones, mobile ...

extensive experience in as change management tools such as Azure DevOps (ADOS) or TFS, and have a solid background working on web-based, interactive voice response, and client-server projects. The role requires the ability to evaluate and implement new tools and technologies, experience in testing randomisation schemas, knowledge ...

Flows and modular/reusable flow design. Queues, routing profiles, agents, users, security profiles, and hours of operation. Contact Centre voice and telephony configuration. IVR and self-service customer journeys. Inbound and outbound contact handling. Customer Profiles and customer data integration. Contact Trace Records (CTRs) and contact history. Call recording … customer-service journey. Contact Flows and Customer Journeys The developer should be highly proficient in Contact Flow development, including: Inbound call flows. Customer authentication. IVR menus. Queue and routing logic. Customer identification and lookup. Case lookup and creation. Task creation. Agent transfer and escalation. Callback functionality. Error handling and fallback ...

patient access across Mid and South Essex NHS Foundation Trust.It will be your responsibility to provide specialist expertise in telephony systems, Interactive Voice Response (IVR), digital access channels, chatbot technology, Workforce Management (WFM), quality monitoring, call recording and reporting solutions.Main duties of the jobActs as the principal link between operational … experienceContinuing professional development relevant to digital management/operational service improvement Knowledge/Experience EssentialExperience of managing a complex contact centreExperience configuring/optimising IVR, chatbot, telephony platformsExperience of service ownership, incident management and structured change deliveryDesirableExperience of managing large scale contact centresNHS experienceExperience producing technical documentation Personal and People ...