5 of 5 IVR Jobs in the UK excluding London

Experience Demonstrable experience operating at Senior Software Engineer level or above. Strong hands-on expertise with AWS services, particularly Amazon Connect, Contact Flows, IVR and Amazon Lex. Proficiency in TypeScript, modern JavaScript frameworks and Python. Solid understanding of DevOps principles and tooling, including CI/CD, serverless architectures and monitoring ...

other core AWS services Strong experience with Salesforce SCV integration, S3, CloudWatch and Amazon Connect APIs. Strong experience in Dynamic and conversational IVR flow design using Amazon Lex, Polly, Lambda and DynamoDB. Experience in speech analytics, transcription, and sentiment analysis using Contact Lens. Experience with monitoring tools such as CloudWatch ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

data, feedback, and customer needs, while ensuring content is kept accurate, up-to-date, and accessible for customers and colleagues. Bot, Chat, and IVR Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/… refine flows and improve customer experience and resolution accuracy. Benchmark competitor chatbots to identify best practices and opportunities for improvement. Ensure all bot and IVR flows are fully documented, including architecture and reasoning. Data, Insights & Continuous Improvement: Use article ratings, search behaviour, and performance data to refine content and self ...