2 of 2 Incident Management Jobs in Aberdeenshire

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

Requirements: Ensure compliance with CR GR SSI 001, CR GR SSI 023, GS EP INS 135, and L2-OPS-17-001 across all assets. Incident Management: Review, investigate, mitigate, and resolve cybersecurity incidents, anomalies, and threats promptly. Cyber Security Road Map: Assist in delivering key activities and act … reports. Solution Support: Roll out HQ security solutions, including administration and troubleshooting. Audits: Conduct site audits, recommend improvements, and track actions to completion. Vulnerability Management: Manage the industrial cybersecurity vulnerability process and ensure timely patching. Training: Develop and maintain industrial cybersecurity training materials and competence procedures. Emergency Response: Create … and maintain cyber emergency and incident response plans. Project Involvement: Ensure cybersecurity requirements are captured in new projects and modifications. Culture Promotion: Promote a positive cybersecurity culture and participate in annual events and presentations. Innovation: Support the design and rollout of safer architecture solutions and stay updated on emerging More ❯