4 of 4 Incident Management Jobs in Basingstoke

Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in … setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery … be eligible for high level clearance. Your experience To be successful in this role, you should: Have a proven track record of Service Delivery Management Customer management Reporting internally and externally Incident management Problem management Change management Release and Deployment Capacity and Availability Reporting More ❯

Job Title: SOC Lead Location: Hybrid (3 days in office ) About the Role We are seeking a highly skilled SOC Lead to oversee cyber incident response, threat intelligence, and vulnerability management for a leading organization. This role will act as a trusted advisor to senior leadership, ensuring a … structured and effective response to cyber incidents while driving improvements in incident management processes. Key Responsibilities Lead and coordinate responses to significant cyber incidents, ensuring effective and timely resolution. Act as a subject matter expert, advising senior leadership on business impacts and risk mitigation strategies. Develop and implement … cyber incident containment plans and remediation strategies. Oversee incident investigations, reporting, and documentation to drive continuous improvement. Collaborate with Threat Intelligence and Incident Response teams to monitor and respond to emerging threats. Ensure effective vulnerability management, prioritizing risks and coordinating remediation efforts. Provide regular technical and More ❯

to grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability … to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets are updated … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

3rd Line support, Engineering teams, storage, and network teams to resolve cross-functional issues impacting the virtual environment. Assist with patching, upgrades, and lifecycle management of the VMware infrastructure. Utilise PowerShell/PowerCLI scripting for automation, reporting, and administration tasks within the VMware environment. Support underlying infrastructure components essential … supporting technologies: Microsoft Windows Server (essential for vCenter/related services), Active Directory, DNS, DHCP. Experience in troubleshooting complex technical issues methodically. Familiarity with incident management processes and tools. Desirable Skills: Relevant VMware certifications (e.g., VCP-DCV). Experience with other virtualisation or cloud platforms (Hyper-V, Azure … Familiarity with backup solutions integrated with VMware (e.g., Veeam). Understanding of security hardening principles within a VMware environment. Experience with automation/configuration management tools (Ansible, Puppet). Knowledge of container technologies (Docker, Kubernetes). What's On Offer: An opportunity to specialise in VMware technologies within a More ❯