2 of 2 Incident Management Jobs in Bath

and are expanding out into other AWS products such as ECS Fargate . Our IAC is a mix of Serverless framework and Terraform . We use JIRA for project management, Github actions for our CI/CD pipelines and Incident.io for our incident management process. For more detailed information, feel free to ask for our tech radar More ❯

University. With proven success in leading and improving IT service support, they are responsible for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The role … IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies. They are responsible for the day-to-day management of teams including planning the resources and capabilities required. Strong working relationships with colleagues across the department is essential to enable collaborative, coherent support services. They are accountable for More ❯