2 of 2 Incident Management Jobs in Bath

working knowledge of Microsoft Office & IT Service Desk Systems and Processes. You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. The Clinical Systems Team acts as a central contact point within the IT Department and Suppliers, providing support to the … AWP, as diversity makes us stronger. Job description Job responsibilities 1. To provide day to day business as usual support for Trust IT Systems. 2. Manage own workload ensuring incident and service requests are resolved within Service Level agreements. 3. Participate in the configuration, testing, tuning of IT systems appropriate to the role supporting deployment of patches, upgrades and … managing individual tasks through the change management process. 4. Responsible for liaising with stakeholders to promote understanding of Trust systems providing support and training as necessary. Articulate and collate their requirements. 5. Responsible for identifying IT systems bugs, performance and stability issues and reporting these to the relevant party, this being the supplier, IT system managers or other IT More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯