5 of 5 Incident Management Jobs in Somerset

working knowledge of Microsoft Office & IT Service Desk Systems and Processes. You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. The Clinical Systems Team acts as a central contact point within the IT Department and Suppliers, providing support to the … AWP, as diversity makes us stronger. Job description Job responsibilities 1. To provide day to day business as usual support for Trust IT Systems. 2. Manage own workload ensuring incident and service requests are resolved within Service Level agreements. 3. Participate in the configuration, testing, tuning of IT systems appropriate to the role supporting deployment of patches, upgrades and … managing individual tasks through the change management process. 4. Responsible for liaising with stakeholders to promote understanding of Trust systems providing support and training as necessary. Articulate and collate their requirements. 5. Responsible for identifying IT systems bugs, performance and stability issues and reporting these to the relevant party, this being the supplier, IT system managers or other IT More ❯

leading international bank for over 15 years, we have been asked to assist with the hire of a senior Operational Resilience professional to lead critical resilience, continuity, and crisis management initiatives across the UK operations. Key Responsibilities Oversee the bank's Incident Management planning & testing programme. Lead incident response, horizon scanning, and tabletop exercises. Ensure resilience … Manage audits, regulatory reviews, and contract negotiations. Lead and develop a small team of IM/Resilience experts. Skills & Experience 10+ years' experience in business continuity, disaster recovery, crisis management, or operational resilience - ideally within financial services. Strong knowledge of regulatory frameworks (FFIEC, OCC, FINRA, FRB). Certified professional (ABCP, CBCP, MBCP, MBCI or similar). Excellent influencing, stakeholder … project management skills. Background in finance, risk, or emergency management preferred. This is a fantastic opportunity to take a leadership role within a globally recognised institution, shaping resilience strategies and ensuring operational stability at the highest level. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. … a TOC, NOC, or MCR environment. Strong understanding of live broadcast workflows, encoding, transmission, and routing. Deep knowledge of TCP/IP networking (switching, routing, multicast). Excellent leadership, incident management, and performance development skills. Strong documentation and process optimisation experience. High-pressure decision-making and problem-solving capabilities. Proficiency with Excel/Google Sheets; adaptable across Windows More ❯

Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance More ❯