13 of 13 Incident Management Jobs in Reading

and £58,000 per annum depending on experience Closing date: 1 May 2025 The Cyber Resilience Analyst will report directly to the Cyber Incident Management Lead, forming part of the Information Security Team, which is at the forefront of protecting Critical National Infrastructure from evolving cyber threats. You … services, or compromise information/data. What you'll be doing as a Cyber Resilience Analyst: Support the development, testing, and refinement of cyber incident response planning. Ensuring the delivery of best practices for responding to cyber incidents. Support the creation and ongoing refinement of business continuity and disaster … recovery plans that incorporate cyber resilience elements. Develop and deliver tailored incident response training programs for staff at all levels, from frontline security teams to senior leadership. Maintain clear, detailed documentation of incident management plans, training sessions, exercises, and post-incident reviews. Foster a culture of More ❯

ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

team, and managing OT alerts and incidents. The ideal candidate will have a deep understanding of SecOps, IT, and OT environments, with responsibilities including incident management, threat detection, and security improvement. Strong communication skills are essential for collaboration with cross-functional teams. Key Responsibilities Contextualise OT Specific Threats … Operations teams. Maintain Security Operations: Improve security processes; support tools like Microsoft Sentinel, SOAR, EDR/XDR, and PAM; reduce alert fatigue and improve incident resolution times. Proactive Risk Remediation: Identify and evaluate risks; perform threat hunting; demonstrate risk reduction metrics. Incident Readiness & Response: Lead incident triage … and response; reduce business impact; educate staff on incident procedures. Continuous Improvement: Drive process automation and efficiency; track improvements via KPIs and dashboards. Key Relationships CISO, Operational Technology Teams, IT Operations, Security Operations Manager, Security Architecture Manager, Cyber Security Programme Manager, Cyber Resilience Manager, Network Operations Manager, Business Change More ❯

physical and cloud environments—managing everything from servers and networks to storage and endpoint solutions. You’ll lead on project workstreams, contribute to critical incident management, and be a go-to expert for more complex technical challenges. Your insight and experience will help shape the way we deliver … ll have hands-on experience managing cloud and hybrid systems, networks, storage and virtualised platforms, alongside solid knowledge of Microsoft 365, Azure, and endpoint management tools such as Intune. You’ll also be a clear communicator and proactive problem solver, able to stay calm under pressure and comfortable working More ❯

Landlord Relationship Specialist Fixed-term contract - 12 months Reading - Hybrid-working The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the … providers and build positive relationships that support MBNL outcomes Play a lead role in logging and coordinating resolution of property "incidents" in a central incident management tool (Remedy). Have case management responsibility for property incidents, including Incoming landlord relationship matters; Access escalations (refusal or unjustified fees … looking for: Strong relationship building and negotiation skills with an ability to collaborate effectively Experience of successful complex query handling Excellent time and caseload management Appreciation and understanding of data, processes and complex eco systems Nice to have: Previous Property/Site Access experience Experience and knowledge of telecoms More ❯

Site Access Negotiator Fixed-term contract - 12 months Reading - Hybrid-working The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the … providers and build positive relationships that support MBNL outcomes Play a lead role in logging and coordinating resolution of property "incidents" in a central incident management tool (Remedy). Have case management responsibility for property incidents, including Incoming landlord relationship matters; Access escalations (refusal or unjustified fees … Access experience Strong relationship building and negotiation skills with an ability to collaborate effectively Experience of successful complex query handling Excellent time and caseload management Appreciation and understanding of data, processes and complex eco systems To apply for the Site Access Negotiator please send your CV to (url removed More ❯

blends hands-on technical support with proactive security monitoring , ensuring systems are secure, resilient, and aligned with industry best practices. Key Responsibilities ✔ Security Monitoring & Incident Management : Proactively monitor and respond to security incidents across IT systems. ✔ Compliance & Hardening : Ensure systems adhere to ISO 27001, Cyber Essentials , and internal … backup/recovery plans and respond to outages. ✔ Security Patching : Manage updates for endpoints, firewalls, and EDR tools (e.g., CrowdStrike, Microsoft Defender ). ✔ Account Management : Administer user access rights in line with security policies. Skills & Experience ✅ 5+ years in desktop/server support, networking, or security operations. ✅ Technical Proficiency … Microsoft/VMware/Cloud technologies. Firewalls, SIEM (e.g., Microsoft Sentinel ), and EDR tools. WAN/LAN and endpoint security (patch management, AV). ✅ ITIL familiarity and strong troubleshooting skills. ✅ Certifications : Working toward SC-200, AZ-500, CompTIA Security+ , or similar. Why Apply? Impact : Protect critical systems in a More ❯

Writing and executing test scripts for new application versions • Creating and running SQL diagnostic scripts to assist with troubleshooting • Monitoring support KPIs and driving incident resolution • Leading and mentoring a small team of support/test engineers • Working five days a week onsite in our Reading office in a … testing and application support • Experience with creating and executing both test and SQL diagnostic scripts • Prior experience managing or mentoring junior engineers • Familiarity with incident management and performance tracking (KPIs) • UK national with SC clearance (or eligible to obtain it) • Able to work five days per week onsite More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯

and over-arching HMG policy. Experience of producing RMADS, Security Instructions and other security policy related documentation to a high standard. Knowledge of Security Incident Management policies, processes, and procedures. Delivery of Risk Assessments, Risk Treatment plans, scoping and managing IT health checks and associated remediation activities. Interviews More ❯

Excel, Good analytical skills, Demonstrable knowledge of physical security best practices to include but not limited to application of physical security systems, investigation techniques, management of contract security guards and incident management. Strong experience within similar role in the security industry, Track record for being detail-oriented with … Experience in working with customers at a senior level, Able to demonstrate ability to identify, own and resolve complex problems, Able to demonstrate the management of multiple work-strands and operate at speed. PREFERRED QUALIFICATIONS Considerable knowledge of state-of-the-art security technology including access control & CCTV systems. More ❯