9 of 9 Incident Management Jobs in Birmingham

space and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis … external customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an … application backup, restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting More ❯

Join Ofwats Corporate Enablers as a Head of Security Operations & Incident Response *Office Location: Birmingham (B5 4UA) with hybrid working * About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine … needed; holding water companies to account. Come and work at the source of everyday life. The Role As the Head of Security Operations and Incident Response, you will be responsible for the Security Strategy in Ofwat, our security operations, and overseeing the monitoring and response to security threats and … You Below are some of the key essential experience, skills & knowledge required for this post: Strong understanding of cyber security operations, monitoring, response, and incident management processes. Proven experience in incident management, incident investigation, and response; and up-to-date knowledge of relevant legislation. Experience More ❯

basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support … and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents … and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads More ❯

resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high … iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device More ❯

Business Unit: Business Management & Control (Technology Operations & Cyber Security, COO) Salary Range: £24,000 - £30,000 per annum DOE Location: Hybrid - Requirement to work from VM Hub offices when required with ad hoc meetings to supplier locations. Contract type: Permanent Our Team The overarching ambition for COO remains - leverage … protecting our organisation and its critical data from cyber criminals as well as managing all technical services used by colleagues and customers alike. Business Management and Control (BM&C) ensures TOCS are effective and fit for purpose in this ambition by leading the way in Financial Planning & Management, Third Party Management, Risk & Control, People & Engagement and Insights & Reporting. An exciting opportunity has arisen for a Governance & Control Assistant to shape, support and maintain governance within TOCS for our most important technology suppliers and cloud service providers. This is a key role in aligning industry best practices More ❯

of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business … aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and More ❯

for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need proven experience in a related field, which … provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these … continuous improvement. Additionally, negotiation and conflict resolution skills will empower you to address issues effectively and maintain positive working relationships. Key focus areas: Direct Management: Lead the 1st and 2nd Line Support teams, focusing on resource management, service level monitoring, and maintaining key performance indicators. Incident Management More ❯

Site Reliability Engineer (SRE) with experience in maintaining scalable and reliable infrastructure? We're looking for a proactive leader with a passion for automation, incident management, and system optimization. Key Skills Required: 5+ years of SRE or similar experience Expertise in Cloud Platforms (SIEM technologies preferred) Proficiency in … and collaboration skills Responsibilities: Design, implement, and manage scalable infrastructure Monitor and enhance system performance Automate repetitive tasks for efficiency Develop monitoring, alerting, and incident response systems Perform root cause analysis and preventative maintenance Ensure SIEM data sources remain healthy and troubleshoot logging issues More ❯

Policies, Processes, and Procedures. Collaborate with internal and external security stakeholders and operational teams to optimize security performance and meet KPIs. Coordinate responses to incident reports related to stock anomalies and losses. Implement preventative measures based on security intelligence to mitigate stock loss. WHAT DO WE NEED FROM YOU … Basic knowledge of security concepts and internal tools such as Logics and Incident Management is preferred but not essential. Experience in conducting security investigations from start to finish. Proven experience in data-driven loss prevention investigations. Stakeholder management skills are essential for this role. WHY CHOOSE US … more about our approach to Diversity, Equity, Inclusion & Belonging: BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is a global leader in Supply Chain management, keeping the world moving. Our teams work across industries like retail, automotive, and healthcare to deliver for our customers. More ❯