1 to 25 of 30 Incident Management Jobs in Birmingham

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with a strong background … security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established security framework. Ensure ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response.This role also attracts a market pay supplement of 6650 per annum (to be reviewed in February 2027).Main duties of the jobOwn … required.Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions.Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users.Support the Network Team in ensuring ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties … required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation … cyber security tooling and threat informed system projects Delivery group offensive security programme Provide advice/consultancy and support to group on management of controls, compliance and technical standards Implementation/Maintenance of technical cyber security controls - XDR, vulnerability scanning, privileged access management Identify/Testing cyber security ...

compliance, and a positive customer experience. The post holder will lead operational teams, manage service delivery processes, oversee infrastructure and cloud operations, coordinate major incident response, and ensure operational readiness across all supported services. Key Responsibilities People and Operational Leadership Lead and manage service desk, infrastructure, and cloud operations … succession plans and strengthen team capability to reduce reliance on key individuals. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Service Management Ensure incidents, service requests, and operational activities are managed within agreed service level agreements (SLAs). Chair operational review meetings and monitor ...

engineering teams.The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Demonstrated strong analytical skills, problem solving/debugging skillsBe a self-starter with high motivation to succeedBe a team … Human Resource End-to-End Business FlowsExpert functional knowledge of multiple Oracle Cloud HCM modules (Core HR, Global Payroll (UK), Oracle Cloud Talent Management, Absence Management, HR Help Desk, Oracle Cloud Learning and ORC)Technical skills in fast formulas, Redwood migration, VBCS, OTBI, BI reports, HCM extracts ...

Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital … recovery activities.• Become a trusted operational contact for key Managed Service customers.• Deliver service reviews, performance reporting and continual service improvement initiatives.• Drive problem management and root cause analysis to reduce recurring issues.Service Improvement• Assess the current operation and build a practical roadmap for continual improvement.• Improve HaloPSA workflows ...

specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

project outcomes The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

impact project outcomesThe role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modulesCritical thinking … more full lifecycle implementation projects as the Technical owner for Oracle Fusion ERP and HCMFirst Line, Second Line and hands-on Operational Support experience (Incident Management, Problem Management, Request Fulfilment, etc.) Nice to Have: AIDP (Oracle AI Data Platform Workbench) skills, including data pipelines, catalog/metadata ...

working with: UK Sovereign SOC Security Analyst (Level 2) Role Description The SOC Analyst (L2) plays a critical role in the detection, investigation, and management of security alerts and incidents escalated from SOC Analyst (L1) teams. The position focuses on in‐depth analysis, incident validation, tactical response coordination … includes performing detailed analysis to understand root cause, scope, impact, and attacker behaviour using SIEM platforms and supporting telemetry. You will coordinate and support incident response activities in line with defined SOC and customer processes, assisting with containment, eradication, and recovery actions. During high‐severity or customer‐impacting incidents ...

Employee RegularSenior Security Consultant Role Purpose:This is a new, exciting opportunity for a Senior Security Consultant to join LRQA’s existing dynamic Cyber Incident Response Team.This role follows a hybrid working arrangement and will involve working on client sites and from the office from time to time. … improving the team’s capability, in line with managerial direction. The role will lead a team of responders, as well as conduct solo incident investigations, where the actor operates with a high level of sophistication (Organised Crime or above) using agreed mitigation, preparedness, and response and recovery approaches ...

with the many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too. Connect to your skills and professional experience The ideal candidate for this role, will have already gained three to five years … Event ReasonsRole-Based Permissions (RBP) Time OffGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) also beneficial but not essential. Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...

contact to ensure client issues are addressed effectively and that our processes and quality standards are consistently applied. You’ll also support senior management in account growth, post-deployment success, and the transition from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales … Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation ...

engineers who thrive on solving operational problems and improving efficiency and would like to apply their skills to Compliance Engineering SRE. Job Responsibilities: Proactive management of our production services by measuring and monitoring availability, capacity and overall system health. Shaping software before go-live through activities such as system … design consulting, capacity planning and launch reviews. Scaling and evolving systems by pushing for changes that improve capacity and reliability. Practicing sustainable incident management in a blameless postmortem culture. Identifying and building improvements to system behavior, control and monitoring tools. Defining and maintaining Service Level Indicators (SLIs ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

planning, operational readiness reviews, and launch reviews. Scale and evolve systems by driving changes that improve reliability, capacity, performance, and operational resilience. Practice sustainable incident management through clear escalation, effective remediation, and a blameless postmortem culture. Identify and implement improvements to system behavior, controls, observability, and monitoring tools. … financial markets, technology, and continuous learning. ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded ...

planning, operational readiness reviews, and launch reviews. Scale and evolve systems by driving changes that improve reliability, capacity, performance, and operational resilience. Practice sustainable incident management through clear escalation, effective remediation, and a blameless postmortem culture. Identify and implement improvements to system behavior, controls, observability, and monitoring tools. … financial markets, technology, and continuous learning. ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting and platform resilience. * Collaborate with engineers, architects, product teams and stakeholders whilst coaching and mentoring colleagues. Essential Skills for the Senior ...

help our clients negotiate a rapidly changing world by working with them to manage and mitigate the risks they face. We specialise in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services including customised training & assurance. In Inspection Services, we certify safety critical … align with industry best practices and organizational goals.Foster a culture of service excellence, collaboration, and continuous learning within the team.Key Responsibilities:Team Leadership and Management:Oversee the daily operations of the global Service Desk, ensuring consistent delivery of support services across.Line manage 3 Service Desk Team Leads ...

those Lead and collaborate on responsive and high impact evaluations Provide a rapid evaluation and epidemiology science advice function to support standard & enhanced response Incident Management Teams (IMTs) as appropriate Provide evaluation & epidemiology science advice to the Centres for Climate and Health Security and Pandemic Preparedness Establish strategic … activities Support the translation of scientific evidence into policy and practice as appropriate, working closely with the Behavioural Science & Insights Division and the Research Management & Knowledge Division. Main duties of the job The Epidemiology and Information Scientist will support colleagues in the provision of a range of activities including ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...