11 Incident Management Jobs in Birmingham

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling … the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

Cyber Incident Manager with excellent stakeholder and team management skills as well as a technical mindset. This role will require you in the office at least twice a week and be on-call one in every four weeks. You will be required to go through SC clearance so … need to have been a UK resident for the past five years, unfortunately we will not be able to provide sponsorship. The Cyber Incident Manager role will be working in the Cyber Response Services (CRS) Team within our Risk Consulting practice, reporting directly into the head of cyber response. … threat. Responsibilities Manage and co-ordinate cyber security incidents for our clients, working closely with the head of cyber response. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on more »

scale IT projects, from conception to delivery. Prior experience as a SuccessFactors Product Manager or similar role in Tier 1 SaaS platforms. Expertise in incident and major incident management, ensuring operational continuity. Strong leadership and budget management skills, with direct line management experience. Proficiency in … stakeholder management, adept at communicating complex concepts and influencing decision-makers. If you're ready to drive success through strategic HRIS management and thrive in a dynamic, collaborative environment, we want to hear from you. Apply now and be part of a journey towards excellence more »

scale IT projects, from conception to delivery. Prior experience as a SuccessFactors Product Manager or similar role in Tier 1 SaaS platforms. Expertise in incident and major incident management, ensuring operational continuity. Strong leadership and budget management skills, with direct line management experience. Proficiency in … stakeholder management, adept at communicating complex concepts and influencing decision-makers. If you're ready to drive success through strategic HRIS management and thrive in a dynamic, collaborative environment, we want to hear from you. Apply now and be part of a journey towards excellence more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: * Strong experience working in a Service Manager or Problem …/Incident Manager role * In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) * Experience with change management planning and documentation * A deep understanding of escalation actions, processes and reporting * Extensive exposure to release and deployment management processes * Ability to manage more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »

supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. * Lead reviews of governance practices with appropriate and sufficient independence from management activity. * Develop policies, standards, processes, guidelines for ensuring appropriate security standards are in place and are adhered to. * Ensure architectural security principles are applied … reviews and assessments of product security architectures and designs across a diverse range of complex infrastructure, data and application systems. * Ensure timely and robust incident management resolution, including major incident response coordination and management. * Deputise for the Senior IT Security Manager as and when required. Education, Qualifications … more relevant qualification/certification (i.e. CISSP, CISA, CISM Knowledge & Experience * Expert knowledge of security data tools, information security controls, security best practice and management strategies. * Experience of designing control maturity tests and conducting control maturity assessments. * Experience of overseeing and leading remediation of security assessments, technical testing, and more »

address identified vulnerabilities and weaknesses. Develop & establish supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. Ensure timely and robust incident management resolution, including major incident response coordination and management. Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk … CISM, etc.) are a plus. Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk/Azure Sentinel), Powershell etc. Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage more »

About the role It's an exciting time to join the Cybersecurity Incident Response team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. To help us manage our cybersecurity … to the need of AXA in a manner that is admissible in court and in line with relevant standards Act as a forensic and incident handler providing design input into the IT project lifecycle Work with the security analysts to provide recommendations on security mechanisms Support the maintenance, testing … and execution of the AXA UK Security Incident Management framework Provide cyber threat intelligence to in scope UK entities Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure more »

adherence to security principles from inception to implementation. Conduct technical reviews and assessments of product security architectures, ensuring resilience across diverse infrastructure systems. Coordinate incident management responses, ensuring timely resolution and continuous improvement of security measures. Deputise for the Senior IT Security Manager as needed, demonstrating leadership and … Qualifications & Experience Required: Expert knowledge of security data tools, information security controls, and best practices. Demonstrated experience in overseeing security assessments, technical testing, and incident response. Technical proficiency in security technologies such as Microsoft XDR stack, SIEMs, vulnerability management tools, and more. Previous exposure to enterprise networking and more »