2 Incident Management Jobs in Bournemouth

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management … leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of … incidents and fulfilment of requests according to the requirements of the business * Capture and record all information and data as directed by the IT Management System * Carry out qualitative checks on all relevant IT systems * Carry out general administrative tasks * Communication of potential/current issues with all team … members * Management of workload demands within tight deadlines * Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. * Undertake such other reasonable duties, commensurate with the job holder\'s experience and qualifications, as may be required for the more »