2 of 2 Incident Management Jobs in Guildford

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. What will you be doing? To provide on-site specialist 2nd … service to colleagues To provide specialist support and guidance to Executive Directors To act as point of contact on technical issues for IT through incident resolution Participation and engagement in projects/service improvements Perform problem identification and root cause analysis for complex issues Perform regular health checks identifying … Essential 3 years+ experience of delivering, maintaining, and supporting IT systems remotely/on-site in a second line and project delivery role Asset management including recondition and redistribution of computer hardware Technical and Service Knowledge of the following: Microsoft products; Windows 10 & 11, Microsoft 365, SCCM, Intune, and More ❯