IT Service Desk Team Leader
- Hiring Organisation
- Walsall Housing Group
- Location
- Walsall, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £41,772 - £44,300 per annum
responsibilities: Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring … looking for someone who has: Experience leading, mentoring or developing others within a technical team. A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification. Proven experience working within a busy Service Desk ...