4 of 4 Incident Management Jobs in West London

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require hardware, software, and network activities to keep PCs, Servers, and Networks running smoothly. This role will also require understanding … things that are not part of the formal job description. The position will also implement and manage information security for use of cloud services as well as security configuration management which pertains to infrastructure activities. This individual will set direction for Infrastructure ensuring members of the team are all cross trained, making sure staff have clear areas of responsibility … manage this team by holding regular 121s, setting annual objectives, encouraging collaboration, and supporting individuals to achieve their full potential. This position requires you to get hands-on, providing incident management, change management and/or problem solving to support the team. The ideal candidate for this position must possess certification in CISCO networks or equivalent, including More ❯

Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service … HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and … management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware: Cisco LAN/ More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

connectivity experience is achieved through a creative & action-orientated attitude to implement and manage support strategies and operational processes for new and existing services to include partner on-boarding, incident management Establishing and maintaining strong client relationships internally and externally through collaboration & inclusiveness, using the power of diverse teams & individuals working together to deliver outstanding performance. Creating, developing More ❯