6 of 6 Incident Management Jobs in West London

The successful candidate will act as the primary onsite AV contact, responsible for ensuring systems are fully operational and maintained to the highest standard. This will include scheduled maintenance, incident management, matchday support, and providing hands-on technical expertise. Key Responsibilities Serve as the main AV contact for the client. Conduct daily preventative maintenance checks and produce detailed … documentation. Perform pre-event checks and provide comprehensive reports. Deliver onsite matchday support, including weekends and bank holidays. Log and manage all incidents through the client's management platform. Maintain site asset inventory. Complete Portable Appliance Testing (PAT) annually. Provide incident reports to all stakeholders, ensuring clear communication throughout. Support with commissioning AV integrated solutions. Assist with deinstallation … AV Technician, Audio Visual Engineer, Technical Support Engineer, AV Systems, AV Maintenance, Crestron, Extron, AMX, Audio DSP, AV Control Systems, Networking, Schematic Diagrams, AV Commissioning, PAT Testing, Preventative Maintenance, Incident Management, AV Installation, AV Troubleshooting, Customer Support, Event Support, Matchday Support, CTS, Avixa. More ❯

Group Incident Manager Contract Remote UK Inside IR35 - £558 per day 4 Months A leading financial services company is seeking a Group Incident Manager for a 4-month initial contract, offering a competitive day rate of £558 . This role is UK remote working and falls Inside IR35 . Role Responsibilities: Evaluate incidents raised through ServiceNow, ensuring timely … and effective resolution. Maintain clear and consistent communication with business stakeholders, providing regular incident updates. Ensure all necessary actions are completed to resolve incidents efficiently. Identify and implement opportunities to enhance processes, adding value to the team. Conduct day-to-day monitoring of tools such as ServiceNow, Teams channels, and Downdetector. Flexibility in working with the occasional work outside … regular hours and provide standby support for incidents and major IT releases. Skills and Experience Required: Proven experience in Group Incident Management. Strong leadership skills, capable of guiding teams through complex incidents. Experience in engaging with partners through incidents, Post-Incident Reviews, and/or service reviews. Exceptional communication skills, both written and verbal, to effectively liaise with More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

on ensuring a resilient, scalable, and high-performing network environment across wired, wireless, and remote access platforms. Alongside this, youll oversee the security posture of the network, ensuring compliance, incident management, and protection against evolving threats supporting the wider IT strategy. Key Responsibilities: Develop and deliver the organisations network strategy , ensuring resilience, scalability, and alignment with IT transformation … goals. Lead and manage a high-performing team, responsible for wired, Wi-Fi, and remote access services. Oversee the security of the network , including compliance, vulnerability assessments, and incident response. Provide technical and strategic advice to senior stakeholders on network performance and emerging risks. Manage budgets, procurement, and vendor relationships, ensuring cost-effective service delivery. Drive continuous improvement and … with security awareness. Experience in planning and delivering resilient, scalable infrastructure solutions. Familiarity with compliance frameworks (e.g. GDPR, ISO 27001) and their application to networking. Strong vendor and contract management experience. Excellent communication skills and the ability to influence at senior level. More ❯