2 of 2 Incident Management Jobs in West London

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

small team and closely with the Head of Delivery and Head of Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation … expecting the right candidate to have; Prior experience in telecoms network build and maintenance. Experience in working with Jira ticketing or a similar service management tool Excellent communication and stakeholder management skills able to balance the needs of customers, contractors, and internal teams The Next Steps If this ...