Support Manager
- Location
- Glasgow, Scotland, United Kingdom
Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise — an externally facing help desk supporting a global customer base of connected businesses, not an internal IT function. We are looking … Excellent written and verbal communication — able to translate technical complexity into clear, professional customer communications — and sound judgement under pressure. Background in a mobile, IoT, MVNO or telecoms operator environment: cellular fundamentals (2G–5G, LTE‐M, NB‐IoT), SIM/IMSI/MSISDN concepts, APN configuration, or SIM management platforms. ...