Staff Software Engineer- Customer Support
- Location
- City of Westminster, England, United Kingdom
technology. This includes customer FAQ and self-service experiences, colleague tooling and responsible AI automation. The role is primarily focused on backend engineering in Java, while providing technical direction for frontend experiences built with React and Next.js. What you’ll do Set and communicate technical direction for Contact Centre technology … developing and operating production software at scale. Strong understanding of software engineering principles, distributed systems and modern delivery practices. Deep backend engineering experience with Java and its associated frameworks, architecture patterns and testing practices. Experience designing integrations with third‐party SaaS platforms; knowledge of Azure, Google, Zendesk, Twilio or another ...