1 to 25 of 56 Journey Map Jobs in London

mixed methods across generative and evaluative research, including surveys, interviews and usability testing using tools such as Dovetail, Maze and Expertise in user journey mapping, needs and sentiment analysis. Proficiency in design and prototyping tools such as Figma and Adobe Suite. Strong understanding of user-centered design principles More ❯

new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring More ❯

to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design More ❯

to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design More ❯

at a global scale. What you'll be doing: Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across More ❯

at a global scale. What you'll be doing: Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across More ❯

produce high quality, detailed deliverables that are consistent with the brief (e.g. concepts, ideation, mock-ups, wireframes, prototypes, user stories, journeys, personas, user journey mapping etc.). Demonstrated experience in coaching and developing junior team members to reach their full potential. Relevant product knowledge including knowledge of Adobe More ❯

Do: Champion human-centred design across the full service lifecycle Use research insights to inform design decisions and strategy Create UX assets personas, journey maps, wireframes , and prototypes Code quick, testable prototypes in HTML, CSS, JavaScript when needed Ensure designs are inclusive , accessible and aligned with GDS standards More ❯

team is applying current industry best practices. Occasionally lead or contribute to user research and interviews, and product strategy work such as customer journey mapping or persona development. Identify and communicate opportunities to improve the product or expand the engagement. A full role description can be provided should More ❯

the products, conduct competitor analysis, present findings and recommend evolutions of the products Use all the available methods from ideation, user research, user journey mapping, UX, prototyping, to launching the MVP and go-to-market strategy Define and deliver the operating plan to continually improve online traffic and More ❯

architectures and concept designs to communicate ideas and iterate on design solutions. Collaborate with stakeholders to develop comprehensive as-is and to-be journey maps that depict user flows across various touchpoints within digital products. Create high fidelity prototypes to test designs internally and with users identifying any More ❯

to assess improvement opportunities through data analysis and by mapping of existing processes using tools like value stream maps, SIPOC, Swim Lane, Customer journey mapping etc. by identifying the defects/gaps in upstream and downstream processes. Audits ongoing and completed projects to optimize resources and verify sustained More ❯

definitions and modelling as applied to solution design within Salesforce, the wider customer ecosystem and its application to integration design. Experience in customer journey mapping would highly desirable. Qualifications Educated to degree level or equivalent experience in I.T. TOGAF or BCS Certification (Desirable) Benefits of working at Canada More ❯

in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journey mapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and More ❯

in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journey mapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and More ❯

most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep More ❯

roadmap that aligns with company objectives and market trends. Translate roadmap into actionable strategies to drive product growth and innovation. Define and maintain journey maps to understand user journeys by persona. Own and prioritize product backlog, ensuring alignment between stakeholders and technology. Conduct market research and user interviews More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

Yotpo is essential, while experience with Loyalty Lion or similar loyalty platforms is a plus. Highly proficient in campaign setup, email communications, customer journey mapping, and dynamic functionality. Strong attention to detail. Proven project management abilities. Excellent problem-solving skills. Enthusiastic self-starter with a hunger to learn. More ❯

Yotpo is essential, while experience with Loyalty Lion or similar loyalty platforms is a plus. Highly proficient in campaign setup, email communications, customer journey mapping, and dynamic functionality. Strong attention to detail. Proven project management abilities. Excellent problem-solving skills. Enthusiastic self-starter with a hunger to learn. More ❯

and enhancements. Understanding User Behaviour Deeply understand user behaviour, needs, and pain points on both sides of the marketplace. Create user personas and journey maps to inform product design and development. Collaborate with UX/UI designers by providing data-driven insights that can be used to optimise More ❯

while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities within More ❯

environment and key technologies (CCaaS, AI, Diallers) - Highly Desirable Strong excel and analytics skills Change management framework understanding Root cause analysis understanding E2E Journey Mapping Intermediate knowledge of AI capabilities to release business value Desirable Skills & Experience Certification in change management or related fields Lean or LCS accreditation More ❯

raw GA4 data to create data platforms to support personalisation and optimisation, and deeper insights to drive optimisations e.g. cluster analysis, content pathways, journey mapping, personalisation opportunities, etc. Create and maintain reports to track the success of optimisations. 2. Conversion Rate Optimisation - Insight and Opportunity Generation Piece together More ❯

future-state identity investment roadmap. Well versed in user experience & business process optimization. Discover and explore overall business architecture through persona definitions and journey maps to quantify Identity Solutions and inform technical design. Ability to work with technical team members as well as functional team members on delivery More ❯