1 to 25 of 273 Journey Map Jobs in London

UX design across existing learning materials, focusing on improving content structure, user journeys, and overall accessibility to enhance employee learning experiences. UX Strategy and Delivery : Conduct user research, journey mapping, wireframing, prototyping, and usability testing to create and iterate user-centred learning solutions. Learning Programme Architecture : Review, audit, and redesign the structure and flow of learning materials in … teams. Skills & Experience Required Extensive senior-level UX design or product design experience , ideally within large corporate environments. Strong expertise in end-to-end UX design , including research, journey mapping, wireframing, prototyping, and user testing. Experience leading large-scale design projects independently, with minimal supervision. Proven ability to work with senior stakeholders , influencing and aligning design strategies to More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand guidelines to create More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand guidelines to create More ❯

thinking. Skills Expertise in mixed methods across generative and evaluative research, including surveys, interviews and usability testing using tools such as Dovetail, Maze and UserTesting.com. Expertise in user journey mapping, needs and sentiment analysis. Proficiency in design and prototyping tools such as Figma and Adobe Suite. Strong understanding of user-centered design principles and methodologies. Strong communication and More ❯

Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe … and service design vision and strategy for the new digital platform, aligned with business goals and customer needs. This includes mapping out the desired end-to-end customer journey and identifying key service touchpoints. Oversee and contribute to comprehensive user research activities, including user interviews, surveys, usability testing, and data analysis, to deeply understand customer behaviours, needs, and … pain points across all business units and across the entire service journey . Lead the creation of detailed customer journey maps that visualize the end-to-end experience, identifying key touchpoints, pain points, and opportunities for improvement across digital and potentially offline channels. Drive the creation of intuitive information architecture, user flows, wireframes, and interactive prototypes More ❯

to ship high quality solutions. Key Responsibilities User Research & Testing Plan, conduct and analyse qualitative and quantitative studies (interviews, usability tests, surveys, analytics reviews) Communicate findings through personas, journey maps and actionable insights Interaction & Visual Design Create information architectures, user flows, wireframes, high fidelity UI and interactive prototypes in Figma Ensure designs are responsive and meet WCAG2.2AA accessibility More ❯

Expertise: Solid knowledge of user-centered design principles, usability, and interaction design. Ability to conduct basic user research or interpret feedback to inform design decisions. You can create journey maps, wireframes, and polished UIs, all while thinking through edge cases and error states. A mobile-responsive design mindset is important, as our platform may be used across devices. More ❯

Strategize & Design: Conceptualize and design new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring consistency across products. Design System More ❯

wireframes and prototypes to final UI designs—on time and to specification. Translate business needs and user insights into elegant, user-friendly design solutions. Improve the entire customer journey across all stages and touchpoints, from initial search to renewals & drop out. Collaborate closely with Product Managers, Engineers, and other teams to ensure design solutions are feasible, practical, and … specifications. Ability to conduct quick, effective user research and testing, and apply findings directly to design improvements. Familiarity with tools and methodologies like A/B testing, user journey mapping, and conversion rate optimization (CRO). Knowledge of Lean UX and Design Thinking principles, applied in a practical, results-driven way. Strong collaboration and communication skills, with the More ❯

mockups. Collaborate with product managers, developers, content designers, and other stakeholders. Advocate for accessibility and inclusive design throughout the service lifecycle. Design and contribute to service blueprints, user journey maps, and interaction patterns. Present designs and concepts to stakeholders, including government clients. Work within agile teams to iterate and improve designs based on user feedback and analytics. Essential More ❯

accessible alternative dispute resolution. Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re determined to move at pace. Working alongside Customer Journey Owners, Process Improvement specialists and … Customer understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences. Design and innovation: applying design thinking methodologies to map customer journeys, define touchpoints, and design service blueprints that outline the end-to-end customer experience. Problem definition and solutioning: engaging stakeholders in activities to gather feedback and validate … techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences. This includes creating service design artefacts such as service maps, customer journey maps, personas and service blueprints to convey insights and recommendations to stakeholders. Engagement and collaboration: engaging and collaborating with stakeholders throughout the design process at all levels of the More ❯

design from discovery through to delivery, championing user needs and shaping intuitive, accessible public services Plan and conduct user-centred design activities such as contextual research, usability testing, journey mapping, and service blueprinting Collaborate with service designers during discovery and design phases to align UX with broader service goals and end-to-end journeys Create wireframes, flows, and More ❯

to gather insights for new product, participate in end-user and stakeholder interviews, workshops and user testing sessions and assist in production of research related UX documents like journey maps, personas etc. Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations Effectively present ideas and concepts in form of wireframes, prototypes More ❯

ambitious Midweight UX Designer to join our multidisciplinary team. As a Midweight UX Designer at the UK’s largest supermarket, you’ll shape experiences that enhance the shopping journey for millions. Your role involves discovering new opportunities and creating intuitive solutions that exceed user expectations, while testing and iterating to improve your work. You will collaborate with UX … expertise in web, responsive, and native app design Experience in high-profile, customer-facing projects Proficiency with design tools like Figma, Sketch, or similar Knowledge of user research, journey mapping, and testing methodologies Experience in accessible design meeting WCAG 2.1 AA standards Excellent communication skills and ability to mentor others What’s in it for you? Competitive benefits More ❯

on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers' shopping journey on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities: Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and … use both quantitative and qualitative insight to inform decision-making. Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centered design solutions. Strong English written and verbal communication skills, and the ability to present skills to all levels More ❯

on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers shopping journey on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities: Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and … use both quantative and qualitative insight to inform decision-making. Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions. Strong English written and verbal communication skills, and the ability to present skills to all levels More ❯

within this consultancy and help establish user-centred and service design capabilities. The right candidate will have extensive experience across the user centred design cycle from research, sketching, journey mapping, content strategy, IA, wireframing, prototyping and testing. In terms of specific qualifications and skills, the successful candidate will be familiar with waterfall and agile project management methodologies; responsive More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

are empowering organizations to work flexibly and securely at a global scale. The role Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across all products Collaborate closely with More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

trust-based relationships with senior stakeholders and advocate for customer-centric design. Facilitate ideation, prototyping, and user testing to co-create effective solutions. Present complex customer insights through journey maps, personas, flows and service blueprints. Champion accessibility standards, applying WCAG 2.2 to ensure inclusive design. Collaborate closely with Service Designers to understand full end-to-end journeys. Support More ❯

state assessments inclusive of heuristic evaluations and your expert analysis. Review and parse user research findings Understand, conceptualize, create and communicate user mental models, personas, user flow diagrams, journey maps, and other information architecture deliverables. Benefits You get to shape the products of the future, your actionable insights drive key business decisions, and better product experiences globally for More ❯

implementation, collaborating with product managers and developers. Prioritize work based on user and business value. Collaborate with design leadership to make informed, data-driven decisions. Develop user personas, journey maps, and high-fidelity designs. Maintain a cohesive design system for platform consistency. Optimize user experience for features like asset organization and live content distribution. Enhance analytics and reporting More ❯

Owner or UX Designer with experience in the public sector Experience conducting and analyzing research data and presenting at all levels of business Experience leading workshops and creating journey maps based on human-centered design (UX, customer experience, service design, interaction design, etc.) Experience reviewing, designing and delivering digital products Key Responsibilities: Review, discovery, prioritization, prototyping, evaluation, and … stakeholders, policies, goals, priorities, and opportunities, a plan for and delivery of: user and behavioral field research; co-design workshops; prototype design and testing; concept testing journey map and service blueprint development; process mapping; service prototyping; user story mapping and creation usability testing; service performance measurement, analysis, and reporting; and strategy and roadmap documents or diagrams A … depiction of the overall end-to-end data/analytics product service journey and specific needs, opportunities, solutions, and metrics A plan for the integration of specific design and development work into the overall data service experience and measurement of results Co-design and development with program teams (executives and front-line staff) of new processes and policies More ❯