1 to 25 of 65 Journey Map Jobs in the UK

Design Holistic Services by utilising human‐centred design to identify pain points, co‐design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research‐based insights, track and implement user benefits to ensure ...

customer needs. Product Conceptualisation and Testing Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value ...

with business goals and customer needs. Utilise human‐centred design methodologies to ideate, co‐design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value ...

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely ...

one. Day-to-day you can expect to be across: User research - interviews, surveys, observational studies, and usability evaluations Translating findings into personas, journey maps, wireframes, prototypes, and user flows Designing UX for AI and machine learning-powered features, including efficacy testing and governance Running usability tests, iterating ...

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

optimization. Experience mentoring teams or overseeing cross-functional collaborations. Hands-on experience with data-driven decision making (e.g., A/B testing, user journey mapping) and associated tools. Knowledge of data privacy regulations (e.g., GDPR, CCPA) in AI applications. #J-18808-Ljbffr ...

agile or multidisciplinary product teams. Ability to translate research findings into user needs, insights and clear recommendations. Experience producing clear research deliverables, including journey maps, task inventories, personas, work profiles and actionable insight summaries. Strong communication and stakeholder management skills. Confidence working with operational users, technical teams ...

spanning multiple products, teams, and journeys. Drive end‐to‐end design activities from discovery through to delivery and optimisation. Create and contribute to journey maps, wireframes, prototypes, and high‐fidelity designs. Set the benchmark for design quality, craft, and execution across the UX team. Standards, Accessibility & Design Systems ...

design process—from early discovery and flows to final UI, prototypes, handoff and iteration. Create clear, user-centred design artefacts including wireframes, flows, journey maps, and interactive prototypes for conversational design and intent-driven UI. Partner closely with product managers to shape product direction and inform the roadmap. ...

within the organisation What we need from you: Experience working as a Service Designer in complex digital environments Strong capability in service blueprinting, journey mapping and service modelling Experience facilitating workshops with senior stakeholders and cross-functional teams Ability to work across discovery, design and delivery phases Strong ...

stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. ...

Asia, helping shape scalable digital experiences and mature UX practices. Key Responsibilities UX Strategy & Discovery Lead workshops, stakeholder interviews, user research, and journey mapping. Translate user insights and business goals into clear UX strategies. Define experiences for complex digital products and customer journeys. Develop information architecture and research ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

impacts, risks and trade-offs Design inclusive, accessible and ethical services that meet relevant standards (including accessibility) Facilitate and adapt service design workshops, journey mapping and co-design sessions Collaborate effectively across disciplines (user research, product, content, delivery, policy and technology) Apply iterative design methods, rapidly prototyping ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders. Partner with Product ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high‐performing team of designers, researchers, and UX leaders. Partner with Product ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders. Partner with Product ...

directed to your accommodation resource. #LI-Hybrid #DePuySynthesCareers Required Skills: Preferred Skills: Consulting, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Fact-Based Decision Making, Give Feedback, Mentorship, Performance Measurement, Process Improvements, Relationship Building, Sales ...

creating seamless digital experiences. Key Responsibilities Design user-centred digital experiences based on user research, data, and stakeholder requirements. Create wireframes, user flows, journey maps, prototypes, and interaction designs. Collaborate with User Researchers to understand user needs, behaviours, and pain points. Translate research insights into clear design solutions … Designer within multidisciplinary Agile teams. Strong understanding of User-Centred Design (UCD) principles and methodologies. Experience creating: User Flows Wireframes Interactive Prototypes Journey Maps Information Architecture Artefacts Design Specifications Experience conducting and applying usability testing insights. Strong understanding of accessibility and inclusive design principles. Proficiency with design ...

Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability ...

closely related content-led industry Strong skills in wireframing and prototyping tools (Figma or equivalent) Solid grasp of information architecture and user journey mapping Collaborative and comfortable working as part of an established in-house team The Details Salary: up to £50,000 pro rata Great benefits package ...

content-led industry — this is essential Strong skills in wireframing and prototyping tools (Figma or equivalent) Solid grasp of information architecture and user journey mapping Self-sufficient and comfortable operating as an independent contractor The Details Outside IR35 Day rate: £300–£425 depending on experience Initial 3-month ...

Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability ...

identifying and enabling key technologies aligned with BCG's bionic talent vision and target candidate and recruiter experience. Leading design thinking and journey mapping initiatives to incorporate user insights across the recruiting lifecycle. Driving adoption and effectiveness of recruiting tools by partnering with Process Enablement Managers to define ...