1 to 25 of 38 Journey Map Jobs in the UK

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

portal experiences. Translate complex financial products and user needs into simple, intuitive customr journeys. Produce high-quality UX artefacts including user flows, journey maps, wireframes, and prototypes. Create polished UI designs aligned to brand guidelines and design systems. Collaborate closely with Product Managers to shape requirements and prioritise ...

Experience:* Degree educated or relevant experience in UX Design.* Excellent understanding of UX Design techniques including sketching, prototyping, user research and testing, user journey mapping and digital development.* Excellent communication skills, with the ability to communicate with in -house designers, front-end and systems developers, and to translate ...

move quickly, collaborating closely with product and engineering. What you'll do Design and optimise key B2B workflows (e.g. dashboard, analytics, alerts) Create journey maps, wireframes, and interactive prototypes Build and maintain a scalable design system in Figma Run user research and usability testing with enterprise customers Iterate ...

services Conducting user interviews, contextual research, usability testing, surveys and workshops Collaborating with product managers, service designers, UX designers and engineers Producing personas, journey maps, insight reports and clear recommendations Presenting research findings to stakeholders in an engaging, accessible way Ensuring research activities follow ethical, accessibility and inclusion ...

communicate and validate design concepts. Create native, platform-specific designs following Apple Human Interface Guidelines and Google Material Design principles. Develop user flows, journey maps, and information architectures to guide the development of intuitive user experiences. Iterate on designs based on user feedback, stakeholder input, and usability findings. ...

discipline and proven experience in complex enterprise or trading environments Fluent in design methods and tools such as Design Thinking, Figma, service blueprinting, journey mapping, ecosystem mapping, etc. A strong portfolio demonstrating how you've shaped direction, influenced outcomes and solved complex challenges in high-context environments Proficiency ...

Conduct UX Research: Design and execute user interviews, surveys, and usability tests to uncover insights. ✅ Design Strategy: Develop user personas, journey maps, and information architecture for web/mobile applications. ✅ Prompt Engineering: Craft, test, and optimize prompts for AI tools (ChatGPT, Midjourney, Claude) to enhance design workflows. ✅ Create ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

contributing to workshops, design critiques, and stakeholder sessions Translating user needs, research insights, and policy constraints into service improvements Creating service blueprints, journey maps, and artefacts to support delivery teams Collaborating within agile, multidisciplinary teams to support continuous delivery Supporting service assessments and assurance processes where required Clearly ...

Experience in UX and UI (or product) design Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to manage competing priorities Must have - Experience working in a multidisciplinary ...

best practice. Key responsibilities include: Leading the design of end-to-end services across complex public sector environments Producing and owning service blueprints, journey maps, and system maps Applying GDS standards and service design principles across discovery, alpha, beta, and live Facilitating workshops and design sessions with senior ...

enabled solutions). Demonstrated ability to lead workstreams, manage stakeholders, and drive outcomes in complex environments. Experience using relevant approaches such as Customer Journey Mapping, Target Operating Models, service design, and process improvement. Knowledge of digital transformation, technology adoption, and change management. Strong analytical and problem‐solving skills ...

data. Experience in process mapping and supporting structured service design activities. Understanding of service design and operating model principles. Experience contributing to customer journey mapping, persona development, or related service experience frameworks. Proficiency in data visualisation and analysis tools, including Power BI and Excel. Ability to generate insights ...

owner/manager, analyst, strategist, business designer, or customer‐success specialist. Familiarity with - or willingness to learn - tools and techniques such as Customer Journey Mapping or Target Operating Models (training provided). Basic understanding of business process mapping and requirements gathering. Skills including problem solving, research, analysis ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

help guide delivery through agile practicesensuring the product grows in value over time. What Youll Be Doing Support and lead discovery: workshops, interviews, journey mapping, problem definition Translate insight into epics/user stories with clear acceptance criteria Own and manage the backlog, keeping the team focused ...

Implement continuous improvement frameworks to drive sustainable change. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them. Analyze ...

communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer ...

service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define scope from … operational teams. Support the evolution of service design capability and ways of working across the organisation. Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders. What Youll Bring A strong foundation in UX design, with clear progression into service design. Experience designing ...

Automising and running CRM campaigns across email and lifecycle channels Designing and maintaining end-to-end customer journeys , including hybrid flow-chart style journey mapping Driving loyalty and repeat engagement through data-led automation Working closely with the marketing team to align CRM activity with wider campaigns Analysing ...

Lead end-to-end service design across complex digital and non-digital journeys. Work closely with Product, UCD, Policy, BA, and Technical teams to map current and future state services. Create service blueprints, user journey maps, process flows, and supporting artefacts. Identify pain points, gaps, and opportunities … Strong background in Service Design within UK Public Sector environments. Proven experience delivering in multidisciplinary agile teams. Hands-on experience producing service blueprints, journey maps, systems maps, and conceptual models. Excellent knowledge of GDS frameworks , service standards, and accessibility principles (WCAG). Ability to simplify complex problems ...

standards, ensuring cohesion across multiple propositions and alignment with brand and service principles. Partner with marketing and communications teams, providing customer insights and journey detail to support effective service launch, messaging and experience management. Contribute to innovation activity, identifying opportunities for new features, improvements or alternative models that …/Experience Experience in service design, UX or customer proposition roles, ideally within financial services or customer-facing regulated environments. Strong capability in journey mapping, blueprinting and structured design documentation of current and future state experiences. Experience gathering and synthesising customer insights through interviews, surveys, testing sessions ...