Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Post Recruitment Ltd
to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt to market trends. Strong knowledge of eCommerce principles including promotions, customer journeymapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity More ❯
with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery teams to shape end-to-end journeys and service architecture. Facilitate co-design workshops and map current and future state journeys. Translate user insights into service blueprints, customer journeys, and other actionable artefacts. Work within Agile teams, contributing to sprint planning, backlog refinement, and Jira … outputs via Confluence to maintain alignment across teams. What We're Looking For Proven experience as a Service Designer working in large, cross-functional teams. Strong capability in journeymapping, blueprinting, service ecosystems, and systems thinking. Experienced in Agile delivery environments, including working in sprints and managing Jira tickets. Comfortable documenting design decisions and collaborating via Confluence. Able More ❯
