2 of 2 Journey Map Jobs in the Midlands

manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … design solutions comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core design techniques such as blueprinting, user journey mapping, storyboarding and prototyping to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...