7 Journey Map Jobs in the North of England

have full responsibility to deliver an exceptional Customer Experience across all channels measured through our CSAT programme. The specialist conducts process reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat more »

approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes using software such as Figma, XD, or Sketch. more »

projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such as Trustpilot Develop the Voice of the more »

capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business … activity. Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing, …) Experience collaborating in workshops to brainstorm and co-create within multi-disciplinary teams. Previous experience of UserTesting.com, Hotjar.com, ContentSquare As an more »

and prototyping software such as Figma, Sketch, or Axure Highly skilled at conducting or leading a full range of UX work including user journey mapping, persona creation, sketching, low to high fidelity wireframing and prototyping, and leading co-creation and facilitation workshops Highly skilled at influencing company and … up to 5 days Bonus Scheme; an annual bonus that can earn up to 30% if you really push the boundaries Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts more »

and alcohol use, mental health, learning disability, sexual health, and employment needs. A new opportunity has arisen for a Delivery Lead in our Journey & Experience team to continue the development of our customer journeys and user experience, driving innovation and harnessing the latest technologies in this area. You … is a hybrid working role - with the hours spread across days in our central Manchester office and working remotely. Role Responsibility As the Journey and Experience Delivery Lead you’re responsible for the ongoing development that ensures that Turning Point's online customer journeys guide and support each … deliver tactical updates as well as implementing longer term insight-led developments. You will also have people manager responsibilities for others in the Journey and Experience team. Some of your regular activities will include: Coordinating project delivery . Working with the Head of Journey and Experience more »

Customer Journey Manager Salary up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: Define and shape the customer journey strategy across all touch points, platforms … and systems Create a seamless and consistent customer journey at every stage and touchpoint of the customer lifecycle. Own, monitor and measure the end-to-end customer proposition, experience and performance of our customer journey Understand the customer's needs, preferences, and behaviours, and using this … information, improve the customer experience and drive customer loyalty and satisfaction. Main Responsibilities: Develop comprehensive customer journey maps to understand and document the end-to-end customer experience Identify key touch points and moments of truth throughout the customer lifecycle Responsible for the end-to-end customer journey more »