4 of 4 Knowledge Management Jobs in Avon

Description This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication … and resources content for email campaigns, our partner website and internal knowledge management system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content. You'll identify areas where effective training, communications, resources, and tools will help … performance, efficiencies, and user experience. You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages More ❯

experience using ServiceNow. Work closely with both IT and business users to resolve functional issues. Triage and escalate issues across cross-functional teams to ensure timely resolution. Maintain service management standards, including Incident, Problem, Change, and Capacity management. Adhere to defined SLA agreements, shift rotations, and delivery models. Collaborate with SMEs and other stakeholders to ensure a high standard … of service continuity. Maintain effective communications between suppliers, OEMs, and business teams. Assist with reporting and tracking progress on issue resolution and service improvements. Share knowledge within the team and contribute to process improvement initiatives. Key Skills & Experience: Strong background in IT/OT support, ideally within manufacturing environments. Knowledge of Manufacturing Shop Floor systems, including line-side … IT devices such as: Barcode scanners & printers Smart devices Touch screens and monitors MRTs and other endpoint technologies Endpoint hardware/software troubleshooting in a production setting. Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management). Familiarity with SLA-driven environments and structured escalation procedures. Strong communication and stakeholder management skills. Ability More ❯

key stakeholders, providing regular updates and ensuring customer satisfaction. Deliver permanent solutions to recurring and application performance issues. Maintain high-quality and accurate solution and application support documentation. Share knowledge and information with team members and across the company. Coordinate communications between suppliers, OEMs, and business stakeholders. Track and report progress to stakeholders. Skills, Experience, and Abilities Required: Experience … with MES/MOM technology . Knowledge of Aveva/Wonderware Intouch , PLC , SCADA , and HMI systems. Advantageous to have experience with machine integration . Strong understanding of COTS Manufacturing IT applications . Experience integrating the factory automation layer with MES . Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives … managers, and subject matter experts. Knowledge of machine integration through OPC and various interfacing protocols. Familiarity with PLC, SCADA, sensors, IIOT devices , and Aveva Wonderware Intouch . Knowledge of ITIL processes is a plus. Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes. Site Address 1. Broughton, Chester CH4 0DR, United More ❯

within defined SLAs. Deliver permanent solutions to recurring system and performance issues. Collaborate with technical teams, stakeholders, and suppliers to ensure seamless operations. Maintain and improve support documentation and knowledge-sharing tools. Deliver clear, regular updates to internal stakeholders. Coordinate technical communications across OEMs, suppliers, and end-users. Assist and cover other team members when required. Essential Skills & Experience … Strong hands-on experience supporting MES/MOM technologies in manufacturing environments. Proficient in Aveva/Wonderware Intouch, PLC, SCADA, and HMI systems. Knowledge of machine integration, including OPC and other interfacing protocols. Experience with Commercial-Off-The-Shelf (COTS) manufacturing IT applications. Skilled in integrating factory automation layers with MES platforms. Excellent communication skills with the ability to … interact with technical and non-technical stakeholders. Familiarity with IIoT devices, sensors, and manufacturing control systems. Experience using ServiceNow, with working knowledge of Incident, Problem, Change, and Knowledge Management processes. Understanding of ITIL practices is beneficial. Person Specification: 4-6 years of experience in supporting manufacturing and quality-related shopfloor applications. Strong hands-on background in production More ❯