10 of 10 Knowledge Management Jobs in London

Knowledge Management Advisor Our client is a leading professional services firm committed to delivering innovative solutions and driving organisational excellence. They are currently seeking a dedicated Knowledge Management Advisor to join their dynamic team in London, UK. This role has become available as part … role will require someone with highly refined people and influencing skills that can facilitate and promote adoption. The primary objectives and responsibilities of the Knowledge Management Adviser include, but are not limited to: Shape and embed knowledge management plans, solutions, and initiatives across various teams within ...

Knowledge Management Advisor Our client is a leading professional services firm committed to delivering innovative solutions and driving organisational excellence. They are currently seeking a dedicated Knowledge Management Advisor to join their dynamic team in London, UK. This role has become available as part … role will require someone with highly refined people and influencing skills that can facilitate and promote adoption. The primary objectives and responsibilities of the Knowledge Management Adviser include, but are not limited to: Shape and embed knowledge management plans, solutions, and initiatives across various teams within ...

align with the firm’s strategic goals. This position leads the Practice Enablement & Adoption team across Europe and Asia, working closely with colleagues in Knowledge, Pricing, Practice Management, Legal Risk, and Technology to deliver impactful pilots, product launches, and transformation initiatives. Key Responsibilities Practice Transformation & Innovation Drive implementation … redesigns. Partner with lawyers, clients, and business services teams to evaluate processes and uncover opportunities for improvement. Gather user stories and insights, maintaining a knowledge base of practice-level challenges and needs. Strategic Intake & Initiative Prioritisation Support the evaluation and prioritisation of innovation ideas across the firm. Translate practitioner ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating ...

professional services business. This senior role will shape how we deploy Microsoft Copilot, Copilot Studio, AI Agents and Fabric-powered insights to enhance productivity, knowledge management, client delivery and operational efficiency. Reporting to the CTO, you will work closely with IT, Operations, Finance, Knowledge … Copilot Studio and AI agent solutions Design scalable, secure AI workflows integrated with Microsoft 365, Teams, SharePoint, Power Platform and Dynamics (or relevant practice management systems) Create custom Copilot plugins, AI prompts, knowledge connectors and RAG-driven intelligence Data & Fabric Integration Partner with data engineering teams to leverage ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

experience strategies. Contact Centre Platform Expertise Lead the design, optimisation, and rollout of workflows across Zendesk: triggers, automations, macros, ticket routing, SLAs, reporting, and knowledge management. Partner with contact centre leadership to improve agent workflows, customer journeys, and service level performance. Evaluate and implement features or integrations that enhance … Quality & Delivery: Define and validate acceptance criteria for all user stories. Support QA and UAT efforts to ensure solutions meet business needs. Lead change management efforts, including training materials, release documentation, and communication. Required Skills & Experience Proven experience as a Product Owner or Product Manager within contact centre ...