1 to 25 of 49 Knowledge Management Jobs in London

Junior Systems Analyst - Knowledge Platforms A global law firm has a requirement for a Junior Systems Analyst to join their Knowledge Management team and assume a role in which the successful candidate will be acting as a conduit between lawyers, stakeholders and technology functions as a part of the firms continuous improvement programme aligned to Knowledge … and responsibilities in this Junior Systems Analyst role include, but are not limited to: Acting as subject matter expert in BAU and project team meetings related to development of Knowledge Systems Developing an in-depth understanding of a variety of systems relating to Knowledge Management in the firm Ensure that data in Knowledge Systems is fit … for purpose and classified appropriately Acting as a conduit between multiple stakeholders to communicate strategy, timelines, objectives and to define and relay user requirements Work with Knowledge Lawyers and technical teams to develop artificial intelligence-based processes for the identification, classification, and extraction of data from the firm’s collection of legal documents The creation, dissemination, and maintenance of More ❯

Service Analyst supports the operational delivery of services to customers, ensuring services meet business rules and performance standards. The role focuses on customer support, continuous service improvement, and effective knowledge management to enhance service delivery. Key Responsibilities: Provide advice, support, guidance, and training to customers. Develop SME knowledge in relevant products and codes. Research and understand rules … externally. Maintain a customer-oriented approach in all activities. Keep customers informed of industry developments. Review and improve processes and procedures. Drive continuous service improvement. Document processes and update knowledge management content. Capabilities and Competencies: Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to communicate complex queries clearly to diverse audiences. Alignment with Elexon's values: customer … Ability to understand, simplify, and communicate processes. Flexibility to manage a varied workload. Proactive ownership of tasks and adaptability to priorities. Ability to build positive relationships with customers. Developing knowledge of GB electricity market arrangements, BSC procedures, and roles within the BSC governance structure. Experience in customer service. Presentation skills. Knowledge management content creation. ITIL certification is More ❯

Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master's or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

Knowledge Officer We are recruiting for a public body dedicated to regulatory excellence and continuous improvement. Our client is establishing a new knowledge management function within their organisation, aiming to create a best-in-class environment that supports high-quality decision-making and efficient access to essential resources. This is a fabulous opportunity to work under a … new KM function. The team work in the central London office, typically one day a week on Thursdays with the rest remotely. Key Responsibilities Assist in organising and managing knowledge across regulatory decision-making teams throughout the information lifecycle. Contribute to developing and deploying a taxonomy to enhance the searchability of knowledge within supported systems. Foster a culture … of knowledge sharing by facilitating forums, training sessions, and collaboration initiatives. Monitor relevant news, publications, and legal developments, curating and sharing updates with teams. Manage online legal research subscriptions and liaise with legal teams to ensure access to relevant research tools. Organise and deliver induction and refresher training on KM resources, ensuring accurate recording of training attendance. Support the More ❯

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net More ❯

delivered and measured. Work in a high-growth environment, selling a world-class multi-tenant cloud software application Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology What you Bring to the Role Minimum 10+ years experience of quota carrying complex application software (SaaS preferred) sales … Strong organizational skills while maintaining accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self-discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts, etc) Working knowledge of or More ❯

who can take full ownership of: Keeping the agency running smoothly day-to-day (managing team availability, project tools and internal processes) Overseeing the production workflow (task scheduling and management, production coordination) Internal admin (project reporting, knowledge management and light HR support) This role will be a key position in the business - the glue that holds our … admin Manage resource and capacity planning in Asana Support finance admin by tracking project hours in Timely and generating project spend reports Coordinate team meetings and availability Support people management by helping onboard freelancers and new Bundlers Own core business tools , including Asana, Slack, Timely, Google Drive, Notion and Reach 360 (our Learning Management System) to ensure they … re well-organised and optimised for our team Own knowledge management to keep internal and strategy documents organised in Notion Manage software and tool subscriptions Take on recurring admin tasks that free up the Managing Director's time Process and workflow improvement Identify bottlenecks in project workflows and internal operations, and improve how we work Create clear, repeatable More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI … utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work. Key Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and … models, and utilization targets Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis Build and lead internal operational teams (Business Development, Knowledge Management, etc.) Implement systems and technologies to support practice operations and client service delivery Drive continuous improvement initiatives to enhance operational efficiency Strategic Development Identify market opportunities and More ❯

join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll … performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards … commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem More ❯

work across departments-finance, HR, tech, legal, compliance, fundraising, and grantmaking to streamline systems, manage logistics, and support our remote team in delivering impact. Key Responsibilities will include; Operational Management: Lead cross-functional projects, streamline workflows, and implement best practices to drive efficiency and productivity. Organisational Development: Track and support the implementation of Organisational Development Framework and related workstreams. … Logistics & Procurement: Oversee procurement, vendor management, travel logistics, and event coordination-including annual retreats. Budget Management: Support budget planning, monitor operational spending, and ensure compliance with financial policies. Compliance & Risk: Ensure adherence to internal policies, donor requirements, and regulatory standards. Identify and mitigate operational risks. Technology & Systems: Drive improvements in knowledge management and digital systems, supporting … transitions and training across the organisation. Office Management: Manage the London office, including supplies, vendors, and facilities. We're looking for an experienced Operations Manager that has worked within similar, small not-for-profit organisations with a global agenda, helping to set up a function within the UK. Do you have; 5+ years' experience in operations, project management More ❯

Knowledge & Information Manager - M365 Migration & Project Support This will be a 6 month minimum assignment. Day rate is £450 per day, Outside IR35. You must hold a current/valid SC clearance to apply. Key Responsibilities: Provide oversight of information systems, records management, data governance, and knowledge management. Embed best practice around information architecture, IP, and asset … register processes. Advise stakeholders and staff on records and knowledge management matters. Attend key project and governance meetings. Skills & Experience: Relevant RQF Level 3 qualification. Experience with content management systems and database management. Strong technical understanding of taxonomies, glossaries, metadata, and information standards. Excellent stakeholder and risk management capabilities. This role offers a great opportunity to … influence how knowledge is captured and shared across high-impact transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯

execute technology strategy that scales across African markets Lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams Oversee technology operations including resource planning, budgeting, vendor management, and compliance coordination Drive project management for strategic initiatives including country launches and platform scaling Build frameworks for team development, recruitment strategy, and organisational growth across our technology … teams Establish data-driven decision-making processes and optimise resource allocation for maximum impact Coordinate cross-functional strategy reviews and product strategy execution while driving documentation and knowledge management practices, working closely with the Head of Strategy & Operations in Product Management Drive AI adoption and digital transformation initiatives across technology teams, embracing emerging technologies to enhance operational … in technology strategy within a FinTech environment with proven strategic/operational/advisory leadership experience Proven track record leading strategic initiatives and driving operational improvements including procurement, vendor management, and organisational goal setting Experience working with distributed engineering teams, agile development practices, and cross-functional stakeholder management Strategic mindset with ability to translate vision into actionable plans More ❯

all. With high-profile corporate fraud and regulatory non-compliance cases at the forefront of the news, it is more important than ever for businesses to maintain the authoritative knowledge it takes to investigate, detect, prevent and monitor for risks. Additionally, with the growing volumes of disparate data, advancement in AI technologies and increasing global regulatory scrutiny coupled with … in a commercial way which adheres to our values, and inspire others through your own behaviours.We're interested in passionate leaders, with the intellectual curiosity to actively pursue new knowledge in the rapidly changing world of data and AI. Naturally you'll need a strong background in the various data engineering and data science and AI tooling to assist … in achieving our goals. Skills and attributes for success Client Management and Business Development: Develop/maintain productive relationships with client management including C Suite executives. Develop new business development initiatives, go to market campaigns, sales sprints, leading end-to-end bid processes, engagement delivery and knowledge management with a proven experience of achieving sales targets More ❯

This role offers an exciting opportunity to help shape the firm’s legal tech strategy, drive innovation, and support cutting-edge tools across global practices. What You’ll Do Knowledge Management Design and maintain internal portals to house group or client knowledge Support strategic approaches to knowledge systems with lawyers and innovation teams Deliver training and … onboarding for new lawyers on tech and knowledge tools Practice Technology & Innovation Provide day-to-day support for tools like contract analysis, document automation, e-signature platforms, and client collaboration software Build custom collaboration portals and automation tools tailored to legal workflows Encourage adoption of tech solutions across teams and deliver tailored training Product Oversight & Support Establish quality control More ❯

This role offers an exciting opportunity to help shape the firm’s legal tech strategy, drive innovation, and support cutting-edge tools across global practices. What You’ll Do Knowledge Management Design and maintain internal portals to house group or client knowledge Support strategic approaches to knowledge systems with lawyers and innovation teams Deliver training and … onboarding for new lawyers on tech and knowledge tools Practice Technology & Innovation Provide day-to-day support for tools like contract analysis, document automation, e-signature platforms, and client collaboration software Build custom collaboration portals and automation tools tailored to legal workflows Encourage adoption of tech solutions across teams and deliver tailored training Product Oversight & Support Establish quality control More ❯

team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. … improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in … analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams More ❯

lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring … s objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence … in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL More ❯

Business engagement: act as a liaison between IT and front office teams, translating business needs into configuration actions Operational resilience: ensure system robustness and contribute to business continuity planning Knowledge management: create, maintain and update working instructions and documentation ensure knowledge capture and transfer is a mandatory and ongoing function of the role contribute to a centralised … knowledge base to support team learning and operational efficiency Testing & change management: participate in functional and user acceptance testing (FAT/UAT) for projects impacting eCommerce IT Callout & support expectations: participate in an on-call rotation to support critical issues outside of business hours Good working knowledge of FX and Precious Metals trade processing, trade types, and … straight-through processing. Strong knowledge of 3rd party trading and market data platform providers such as Bloomberg, Refinitiv, TT and Ffastfill. Familiarity and experience with API integrations, FIX onboarding and web services. Strong analytical and problem-solving skills with the ability to diagnose and resolve issues. Self-motivated and able to work independently as well as part of a More ❯

is responsible for restructuring sub sites, training and supporting country intranets. The team are part of the wider Operations business unit and the successful candidate will work closely with Knowledge Management, Marketing and the Insight Center. Our intranet is hosted on SharePoint Online with a global and regional presence, offering many opportunities to share news, knowledge, guidelines … delivers content to users through a quick and easy to navigate journey. They will be a champion of A&Ms information services at all times. Responsibilities: Intranet Strategy and Management Develop and implement a strategic plan for the EMEA intranet to meet organisation requirements and objectives Work with the Global Intranet Team to understand SharePoint developments, share best practices … s functional, relevant and that the user experience is optimised Work with our Analytics team to leverage usage and performance insights, implement recommendations for improvement and monitor progress. Content Management Oversee the regional creation, curation, and maintenance of intranet content to ensure it is relevant, accurate, and engaging Ensure our strategic business units are supported through the management More ❯

is responsible for restructuring sub sites, training and supporting country intranets. The team are part of the wider Operations business unit and the successful candidate will work closely with Knowledge Management, Marketing and the Insight Center. Our intranet is hosted on SharePoint Online with a global and regional presence, offering many opportunities to share news, knowledge, guidelines … delivers content to users through a quick and easy to navigate journey. They will be a champion of A&Ms information services at all times. Responsibilities: Intranet Strategy and Management Develop and implement a strategic plan for the EMEA intranet to meet organisation requirements and objectives Work with the Global Intranet Team to understand SharePoint developments, share best practices … s functional, relevant and that the user experience is optimised Work with our Analytics team to leverage usage and performance insights, implement recommendations for improvement and monitor progress. Content Management Oversee the regional creation, curation, and maintenance of intranet content to ensure it is relevant, accurate, and engaging Ensure our strategic business units are supported through the management More ❯

and process implementation within our consulting business unit. You will work closely with clients to ensure the timely delivery of high-quality services and successful project outcomes. Tasks: Independent management of industry or governmental projects. Responsible for coordinating and continuously following project status and milestones with all stakeholders in a defined communication structure. Supporting clients onsite (up to … and offsite and ensuring client needs are communicated and coordinated within the project. Performing stakeholder assessments and stakeholder management activities. Preparation, coordination, roll-out and reporting of projects. Supporting the internal definition and implementation of processes, procedures and best practices. Maintaining our internal knowledge management database. Oversight of lessons learned and internal improvement activities Support and oversight … excel in this role, you should possess the following qualifications and experience: A master’s degree or a bachelor’s degree Minimum 5 years of relevant experience in project management Project certification (e.g., Prince2 or equivalent) Quality management or quality assurance experience Excellent communication skills verbally and in writing in English and one other European language Ability to More ❯

and process implementation within our consulting business unit. You will work closely with clients to ensure the timely delivery of high-quality services and successful project outcomes. Tasks: Independent management of industry or governmental projects. Responsible for coordinating and continuously following project status and milestones with all stakeholders in a defined communication structure. Supporting clients onsite (up to … and offsite and ensuring client needs are communicated and coordinated within the project. Performing stakeholder assessments and stakeholder management activities. Preparation, coordination, roll-out and reporting of projects. Supporting the internal definition and implementation of processes, procedures and best practices. Maintaining our internal knowledge management database. Oversight of lessons learned and internal improvement activities Support and oversight … excel in this role, you should possess the following qualifications and experience: A master’s degree or a bachelor’s degree Minimum 5 years of relevant experience in project management Project certification (e.g., Prince2 or equivalent) Quality management or quality assurance experience Excellent communication skills verbally and in writing in English and one other European language Ability to More ❯