1 to 25 of 32 Knowledge Management Jobs in London

Practice Operations Lead, Legal Knowledge Management & AI Function: Law Firm Advisory Role Summary The Practice Operations Lead sits within the Law Firm Advisory function and is accountable for the operational performance of the Legal Knowledge Management & AI practice, while remaining an active hands-on contributor … client engagements. The role is split roughly 50:50 between practice operations (pipeline management, estimating and contracting, practice development) and direct project delivery. This balance is intentional: the successful candidate needs enough current delivery experience in data/AI/KM engagements to estimate and scope credibly, and enough ...

Manager, Knowledge & Research Services London | Hybrid Working A leading international law firm is seeking an experienced Manager of Knowledge & Research Services to lead its London-based research function and provide strategic support across its European offices. This is a high-profile role combining legal and business research expertise … competitive intelligence leadership, stakeholder management, and the adoption of cutting-edge AI research technologies. The successful candidate will work closely with senior lawyers, business development teams, and global knowledge professionals to deliver high-value insight that supports client growth, market positioning, and firm strategy. The Role As Manager ...

Systems Analyst on an initial 3-month contract. This role will support the discovery phase of a business-wide initiative to create a centralised knowledge repository for business processes, policies and operational documentation. The successful candidate will work closely with stakeholders across the organisation to understand how teams currently … improve the structure and accessibility of business information. This is a highly collaborative role suited to someone with strong business analysis skills, excellent stakeholder management and experience documenting business processes within complex organisations. Responsibilities: Conduct discovery sessions with stakeholders to understand current business processes, systems and operational workflows. Audit ...

Data Centres UK&I (P5 Senior Director) About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. We bring … single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines - including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management - to deliver holistic, client-centric real estate solutions. JLL REMS - Real Estate Management Services JLL REMS partners with ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

team works across multiple business divisions, identifying, prioritising and implementing AI opportunities that drive measurable outcomes. Current initiatives span conversational AI, voice AI, knowledge management and RAG-based solutions. This role offers the opportunity to influence AI adoption at scale across commercial growth functions. Role As a Senior … income + 20% bonus Working Model: Southwark, London | 3 days per week in office Tech Stack: Generative AI, LLMs, Conversational AI, Voice AI, RAG, Knowledge Management Systems, Low-Code/No-Code AI Solutions Visa Sponsorship: No sponsorship available Interested? Please apply below. ...

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence, operational performance, and outstanding user … organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service Desk operations, including ...

criteria. Provide strategic direction across business and technical workstreams. Engage with senior stakeholders to align requirements, priorities, and outcomes. Oversee implementation, testing, adoption, and knowledge transfer activities. Ensure compliance, security, and governance standards are adhered to within a legal environment. Manage project risks, issues, and dependencies. Champion best practices … Exchange Online, and Power Platform. Experience with Copilot Agents, Copilot Studio, or related Microsoft AI solutions. Strong programme and project leadership capabilities. Excellent stakeholder management and communication skills. Experience delivering projects with robust governance, security, and compliance requirements. Ability to engage confidently with both technical and non-technical audiences. ...

continuous improvement of operational systems, policies, processes and tools. Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness. Support organisational planning, budget management and performance monitoring. Use operational insights, business intelligence and performance data to support decision-making. Contribute to the development and implementation of strategic organisational … priorities. Contracts, Partnerships and Supplier Management Lead on organisational contract management and oversight. Support donor, partner and supplier contracting processes. Manage partnership due diligence requirements and ensure compliance with organisational policies. Develop and maintain effective supplier relationships and oversee service performance. Support procurement activity, contract renewals and supplier ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

consultancy client are looking for an Asset Management Subject Matter Expert who combines strong industry knowledge with the ability to create compelling, differentiated RFP responses and propositions. You'll work across our Wealth & Asset Management business, partnering with senior stakeholders, subject matter experts and pursuit teams … client needs, shape our story and turn their capabilities into clear, persuasive responses. This is a role for someone who understands what makes Asset Management clients tick, can bring structure and commercial thinking to complex opportunities, and knows how to turn a good response into a winning one. ...

consultancy client are looking for a Wealth Management Subject Matter Expert who combines strong industry knowledge with the ability to create compelling, differentiated RFP responses and propositions. You'll work across their Wealth & Asset Management business, partnering with senior stakeholders, subject matter experts and pursuit teams … understand client needs, shape our story and turn their capabilities into clear, persuasive responses. This is a role for someone who understands the Wealth Management market, its clients and evolving priorities, and can bring structure and commercial thinking to complex opportunities. You'll know how to turn a good ...

solutions. The role is based in London. We generally spend two days per week in the office. Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. What will you need? Deep Technical Expertise: Hands … experience designing, specifying and developing software AI Knowledge: Ability to articulate clearly how generative AI can solve document management, workflow automation, and knowledge management challenges. Proven Track Record: Experience leading and mentoring others Programming Skills: Have heavily used modern object-oriented languages such has C# ...

solutions. The role is based in London. We generally spend two days per week in the office. Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. What will you need? Deep Technical Expertise: Hands … experience designing, specifying and developing software AI Knowledge: Ability to articulate clearly how generative AI can solve document management, workflow automation, and knowledge management challenges. Proven Track Record: Experience leading and mentoring others Programming Skills: Have heavily used modern object-oriented languages such has C# ...

ServiceNow Solution Architect with a strong consulting mindset, commercial experience and a passion for shaping business transformation? This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory . You'll work with senior client stakeholders to understand complex business challenges, shape transformation strategies … Looking For You'll bring a blend of consulting, commercial and technical expertise, including: * Proven experience as a ServiceNow Solution Architect within a management consulting, technology consulting or professional services environment. * Strong pre-sales, solution design and solutioning experience , with a track record of shaping and winning complex enterprise ...

ServiceNow Solution Architect | Management Consulting 📍 Hybrid Working | London | Manchester | Birmingham | Bristol | Glasgow | Newcastle | Woking 💰 Salary £110,000 - £120,000 + Bonus + Excellent Benefits 🔐 SC clearance eligibility or ideally ACTIVE SC CLEARANCE REQUIRED 🚨 Sole UK Nationals only Drive Transformation. Shape Solutions. Win New Business. Are you an experienced ServiceNow … leading technology consulting practice, helping major organisations transform their employee and customer experiences through innovative ServiceNow solutions. This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory. You’ll work with senior client stakeholders to understand complex business challenges, shape transformation strategies ...

range of AI-enabled transformation initiatives, which could include Generative AI, internal AI assistants, customer-facing conversational AI, intelligent document processing, workflow automation, knowledge-management solutions and machine-learning capabilities. Key responsibilities will include: Leading AI and automation projects from initial business case and planning through design, build … financial services environments. Experience managing cross-functional teams including AI/Data specialists, engineers and business stakeholders. Experience delivering cloud-hosted technology solutions. Strong knowledge of technology governance, risk management and the software delivery lifecycle. Experience managing vendors and SaaS/technology partners. Excellent stakeholder management ...

consulting services and methodologies Working with sales and delivery teams to create compelling client propositions Driving the adoption of AI-enabled consulting tools and knowledge management About You We're looking for someone with: Significant experience within a technology consultancy, systems integrator or professional services environment A strong … background delivering digital and technology transformation Experience writing and reviewing Statements of Work, proposals and business cases Excellent stakeholder management skills with the ability to engage CIOs, CTOs and senior business leaders Broad understanding of cloud technologies, digital transformation, data, AI, cyber security and enterprise technology Commercial awareness with ...

with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep … successfully guiding services through the Discovery, Alpha, Beta, and Live phases. Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions. Demonstrated strength in leading multidisciplinary teams across product management, user-centered design ...

legal technology, automation and AI-enabled tools across the function. Identify practical AI use cases across areas such as drafting, research, contract review, knowledge management, matter triage and reporting. Establish scalable processes across matter intake, contracting, workflow management and legal service delivery. Define and track Legal KPIs … management information and performance reporting . Partner with senior stakeholders across Technology, Finance, People and Strategic Projects. Provide senior legal support on significant commercial and strategic matters. Manage Legal and Procurement budgets, external counsel relationships and legal spend. Oversee Procurement and support corporate and subsidiary governance. Lead, coach ...

with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

reports for Product and Engineering Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality Maintain deep knowledge of supported AI products: functionality, roadmap, release cycles, integrations, and escalation protocols Recommend process improvements that reduce ticket volume, improve resolution quality, and scale … support through automation Knowledge Management: Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows Use AI tools to keep documentation accurate, accessible, and useful as products evolve Support custom reporting and data verification for ad hoc stakeholder requests What ...

powered solutions that increase efficiency and productivity. Acting as the link between legal professionals and technology, you'll collaborate with Customer Success and Account Management teams to deliver practical, measurable outcomes. You will engage with senior stakeholders—including Partners, General Counsel, Legal Operations, Innovation, Knowledge Management … firm or large in-house legal team. Experience working with complex legal workflows across transactional, contentious, or advisory matters. Excellent consulting, facilitation, and stakeholder management skills, with confidence engaging senior legal professionals. A genuine passion for legal technology, AI, and transforming legal service delivery. Strong relationship-building, communication ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition Management experience. … operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. Good technical understanding ...