1 to 25 of 66 Knowledge Management Jobs in London

Knowledge Manager - Content and Technology Focus - Law - London CB Resourcing are supporting an extremely prestigious international law firm who are seeking a Senior Knowledge Manager with a focus on content. The primary objective is to play a key role in enhancing both knowledge solutions and the user … experience with considerable support from a global team and internal sponsors. This is London-based role is ideal for an experienced legal knowledge professional with a strong grasp and passion for technology. The primary objectives and responsibilities of this Knowledge Management role include, but are not limited … to: Leading on knowledge content strategy for the region Fostering a knowledge-sharing community and culture within the firm Supporting practice groups in their approach knowledge management Reviewing, refining and optimising processes for managing knowledge assets Developing KM solution features and taxonomies Implementing quality control More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

Senior Knowledge Manager - Systems, London A leading global law firm is looking for a Senior Knowledge Manager with a core focus on systems. The role will evolve and optimise the firm's knowledge solutions to deliver a cohesive user experience. You will be a natural leader who … consulting across levels and roles, influencing and encouraging effective change. You will be able to work collaboratively with the heads of practice, practice-based knowledge specialists and partners, lawyers and business services staff. This is an exciting role for an experienced knowledge systems practitioner who has an advanced … understanding of legal knowledge and technology. In this role, you will be supported by a global knowledge & research team, with business sponsors and champions eager for your expert lead. This London-based role is a fascinating and challenging prospect for the right candidate. Primary Responsibilities: Leading knowledge More ❯

Mission This role is key in ensuring our global customers and internal teams have seamless access to high-quality self-service support resources, effective knowledge management, and an intuitive global help centre. You will be responsible for defining the vision, strategy, and roadmap for these support products while … and cross-functional collaborators. As a critical driver of product understanding, you will ensure that our internal teams and collaborators have access to extensive knowledge of our solutions, enabling them to maximise the value delivered to our clients and end users. What's In It For Me? A chance … roadmap, applying PD practices and principles and setting and measuring critical metrics to show impact. Drive improvements in searchability, personalisation, and automation for the knowledge base/help centre and in-product support experiences. Lead the development of scalable resources, tools and initiatives to increase and speed up product More ❯

As Senior manager, Knowledge management for AGI Data services, you will own the global strategy for how we design, develop, build, operate and deliver knowledge to our large internal and external team members who work towards providing high quality data for creating best-in-class Artificial General … Intelligence for Amazon. We are looking for passionate and talented problem solvers who have experience building knowledge management solutions in a dynamic, fast-paced business environment and leading training, program and learning designer teams. Key job responsibilities Create and drive data-driven strategy, development, and execution for learning … Engage with internal and external customers to understand their needs and translate them into roadmaps for the function. Influence and lead product development for knowledge management function to deliver scalable solutions for an evolving space. Manage a diverse team based in multiple locations. Identify emerging technology solutions to More ❯

My client is seeking a Knowledge Management pro with a passion for better systems, smarter tools, and stronger decision-making. You'll work across legal, regulatory, and policy teams to build a "best in class" environment, develop strategy, enhance systems (hello SharePoint), and embed a culture of knowledge sharing. Client Details Knowledge Manager - Remote/Hybrid Our client is a leading professional regulator based in London, currently undergoing an exciting phase of transformation across their systems and decision-making functions. Description Knowledge Manager - Remote/Hybrid Duties & Responsibilities: Designing and delivering a modern, forward-thinking … Knowledge Management strategy. Creating systems and resources that make guidance, policy, and know-how easy to access and consistently up to date. Embedding knowledge sharing into the culture across teams and improving onboarding, collaboration, and decision-making. Supporting the use of SharePoint, document classification, and tagging systems More ❯

Manager, Wealth and Asset Management, Technology Consulting, FS Location: London Other locations: Primary Location Only Date: Mar 22, 2025 Requisition ID: Do you want to help drive and transform the technology and data landscape for the world's top Asset and Wealth managers? The opportunity This role offers the … operations of the world's top money managers. Our insights into data and analytics, emerging technologies and platforms and how the asset and wealth management industries are evolving mean that we are at the heart of change with our clients, including by: Driving front-to-back business transformation, including … architecture review, configuration and simplification Target Operating Model design and implementation Regulatory driven change (including client and regulatory compliance) Large scale project and programme management Wealth and/or Asset Management Data Domain knowledge Your key responsibilities As a Manager you will be: Delivering a diverse range More ❯

scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven … technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, A&CS also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within … to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be a resource for enabling centralized training and knowledge management and will lead engagement teams to best-in-class insights and project deliverables. Leading the work of the project Delivery team, you More ❯

scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven … technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, A&CS also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within … to develop and pitch engagements that can leverage Mastercard data and consulting knowledge. You will also be a resource for enabling centralized training and knowledge management and will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net More ❯

The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in … efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance … development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience More ❯

analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture. Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users … deployment guides, task lists, etc. Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery. Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform. Delivering knowledge transfer sessions … to customers and other team members. Presenting progress reports to the Project Manager or customer teams. Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape. Developing a close working relationship with Engineering, Sales and Support teams and More ❯

Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading … understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian … build a story around the transformation roadmap both verbally and written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading More ❯

Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading … understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian … build a story around the transformation roadmap both verbally and written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

high level of quality for the production systems supporting the FI businesses. Day-to-day Responsibilities : Application Monitoring and follow up Incident and Problem Management Knowledge Management and Documentation Maintenance and enhancement Project and specific tasks Qualifications Candidate Profile : First class degree of top university and scientific … solve) High motivation to learn in a complex and very stressful environment. Logic and critical thinking The role focuses specifically on Rates products; Rates knowledge would be appreciated. IT SKILLS : Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings, VD calculation, CC & AV … Spot push, Rollback/rollover, Fixings, etc. Good knowledge of main application failure scenarios in a complex IT architecture, from both functional and technical perspectives Scripting: Shell, Python Market Data mechanisms/communication protocols/messaging services: RMDS, FIX, TOF, TCP/UDP, TIBCO RV, MQ More ❯

An exciting new opportunity to join the award-winning sales team at an AI-backed Knowledge Management and Insights SaaS start-up which is saving product management teams $M in their organisational planning and strategy. The Company VC funded and run SaaS Start-up Flexible, remote-friendly More ❯

regression test coverage across one or more components or features of a product. You will guide team members and become actively involved in preparing knowledge-management documents. Key job responsibilities - Test, and act as a point of contact, for one or more components or features - Review the test … as required - Perform root cause analysis and provide data to the managers for issues/escalations on their area of scope - Perform training and knowledge management within the team to help associates to understand the product - Assess Standard Operating Procedures (SOPs) are followed, recommend improvements, and partner with … build useful solutions. - Required to work on rotational shifts based on business requirement. - Required to work from office premises No WFH BASIC QUALIFICATIONS Working knowledge of the Software Testing Lifecycle (STLC) - Ability to work in the absence of preset work instructions and be instrumental in setting up the documentation More ❯

Support Analyst, Portfolio Management System Support Analyst, Portfolio Management System Apply locations London, GBR time type Full time posted on Posted 2 Days Ago job requisition id R27340 LiquidityBook, a FactSet company, is a leading financial technology firm delivering innovative software solutions to hedge funds, asset managers, banks … expertise to our expanding global client base. We are seeking a skilled and detail-oriented Support Analyst to join our team supporting our Portfolio Management System (PMS). The successful candidate will provide technical support, resolve complex issues, and ensure seamless operation of our PMS platform. This role involves … processes and regulatory requirements. Collaboration: Work closely with QA and development teams to identify and report system bugs and provide feedback on new features. Knowledge Management: Develop and maintain technical knowledge of the PMS, staying updated on new features and enhancements to provide expert support. Process Improvement More ❯

hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Experience in companies going through digital transformation 👉 What's in it for you? This company offers More ❯

hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Experience in companies going through digital transformation 👉 What's in it for you? This company offers More ❯

service delivery and support analysis, and design workshops Collate information for project updates and adapt report templates for new projects Support scope clarification and management efforts on projects Identify own training needs and actively participate in training related to LPM topics Tailor and reuse existing templates and make suggestions … Source information at LPM request for proposals and pitches Build a network of professional colleagues across the range of PBS and legal functions, including Knowledge Management, Business Development, Finance, and IT and with external stakeholders Offer ad hoc support and PM expertise to non-LPM initiatives Travel requirements … by client requirements and other internal and external events related to the Professional Business Services function. About the team Function Actively support the project management of strategic matters and portfolios of matters to improve quality, profitability, speed, tractability, and transparency with an emphasis on repeatability, scalability, and pace. Drive More ❯

we help shape a brighter way forward. What this job involves: The Proposal Manager will be responsible to lead the end-to-end proposal management process Workplace Management/FM opportunities across multiple geographies. This involves proposal development, cross-functional team coordination, and ensuring compliance with bid requirements. … and development opportunities Work with creative teams to enhance visual impact of tender responses/presentations Create a library of proposal templates Work with knowledge management team to maintain bid library and other relevant business development collateral Support global sales enablement programmes to enhance sales productivity Coordinate with … you? To apply you need to be/have: Strong educational background - degree/professional qualifications preferred Minimum 5 years of experience in bid management In-depth understanding of end to end tendering process and associated activities Knowledge of the Facility Management industry Ability to communicate effectively More ❯

maintains change control. Reports progress and RAID status weekly. Establishes quality standards and plans risk mitigation. Applies a cloud-first approach to delivery. People Management and Development: Continuously develops technical and soft skills. Shares knowledge, mentors team members, and supports onboarding and development. Utilisation and Revenue: Drives revenue … with wider NTT and partner ecosystem. Minimises FOC days. Project Methodology and Organisation: Defines project delivery approach and plans resources, costs, and timelines. Contract Management: Understands complex contracts, monitors costs/benefits, and manages change requests. PM Tools (NTT DATA): Proficient in NTT DATA project tools and Cloud ALM. … Technical & Business Management Integration: Contributes to technical discussions, supports decision-making with process understanding. Communication and Behaviour: Drives outcomes through leadership, moderates conflicts, and manages change confidently. Task and Time Management: Manages multiple sub-projects, sets milestones, and tracks delivery. Problem Solving: Makes sound decisions, escalates issues promptly More ❯