2 of 2 Knowledge Management Jobs in Staffordshire

IT Service Management Analyst Leek Wootton Permanent Contract Full Time Salary (£41,907.00 - £47,712.00) The closing date for this post is 12 noon on 16th September Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to the IT Service Management (ITSM) Analyst supports the delivery of stable … secure, and high-performing IT services by helping to embed and uphold ITIL-aligned governance across core service management processes. Operating under the direction of the IT Service Manager, this role ensures that operational activities are documented, compliant, and traceable, contributing to a well-governed and continuously improving service environment. The analyst plays a key role in facilitating structured … process adherence across incident, problem, change, asset and configuration, and knowledge management domains. They support the preparation and follow-through of service reviews, helping to translate performance data and user feedback into actionable insights. They also assist in business engagement efforts by maintaining a responsive line of communication with end users and stakeholders, helping to align IT services More ❯

a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯