21 of 21 Knowledge Management Jobs in the Thames Valley

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

govern enterprise ontologies, business vocabularies and global identifiers to ensure consistent representation and traceability of data across Patient Solutions. Design and implement scalable metadata management capabilities that improve data quality, lineage, interoperability and discoverability across structured and unstructured data. Drive the adoption of AI-enabled approaches to metadata generation … curation and knowledge management. Partner with data owners and scientific teams to embed data standards and governance at the point of data creation. Define scalable conceptual and logical data models that support research, scientific and business use cases. Design and deliver reusable domain data products supporting strategic programmes ...

DDSAI, the role will ensure that scientific data is created and managed according to FAIR principles—Findable, Accessible, Interoperable and Reusable—and that laboratory, knowledge, analytics, data science and decision-support capabilities connect end to end. In a business-partnering capacity, this leader will work with scientific, clinical, translational … translate scientific needs into scalable, reusable and measurable technology, data and AI capabilities. Be accountable for reliable day-to-day operation and lifecycle management of in-scope platforms, partnering with suppliers and Technology Services to meet service levels, manage change, remediate risk, and keep platforms secure and supported. Lead ...

modern fintech providers. Role Description The Operational Excellence & Procedures Lead is responsible for driving continuous improvement across Operations, ensuring that operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy. Sitting within the Operations – Financial Crime and Customer Experience function, this … Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer focused and well governed. The role goes beyond traditional business procedure management by including the adoption of AI-enabled solutions across Operations. The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge RevolutionThe enterprise world just woke up: trusted knowledge isn't a nice-to-have—it's the fuel AI runs on. At eGain ...

spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting … span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span><\/span><\/li> Knowledge Management <\/span><\/span><\/li> Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing <\/span><\/span><\/ ...

Rate: Up to £80 per hour Inside IR35 The Role As a Configuration Manager, you will take responsibility for establishing, maintaining and improving configuration management arrangements across complex engineering projects and assets. Working as an embedded member of client delivery teams, you will provide oversight and leadership throughout … baselines have been identified, established and controlled. Establishing and maintaining baseline owner registers and ensuring accountability for the quality of baseline information. Integrating configuration management activities with project, engineering and lifecycle delivery teams. Ensuring configuration baselines are accurately maintained throughout project delivery and handover. Establishing, implementing and maintaining formal ...

major defence and aerospace company. Date Posted: 2026-08-17 Country: United Kingdom Location: Winnersh, Wokingham Position Role Type: Hybrid Configuration and Data Management Practitioner Location: Near Reading Permanent Benefits: £: Competitive salary Contributory Pension Scheme (up to 10.5% company contribution) 6 times salary ‘Life Assurance' with pension 25 days … programme engineering team to undertake activities within a major training project. The Configuration and Data Practitioner will be responsible for the implementation and management of all processes around the control of information and data. A wide experience of configuration management is required, as this role will involve complex ...

M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex and secure estate. … Line resolution rates across Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

hardware, and software for schools), and TTS (educational resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels … intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : www.rm.com/assessment The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. ...

service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Plan and manage the rota that keeps support cover running and the out of hours … where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain ...

Purpose of the role To act as source of expertise internally and for Key loop Customers in respective region. Develop, evolve, and retain knowledge to address the delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. … with Key loop deployment methodology Surestart. Also attend product reviews to ensure ongoing skills development, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes. Role & Responsibilities Standardization, efficiency, and adaptability ...

combines digital support, user enablement, AI adoption and continuous improvement activities. The apprentice will gain practical experience supporting Microsoft 365, Microsoft Copilot, collaboration platforms, knowledge management solutions and workplace productivity tools whilst completing the AI Support & Productivity Technician Level 3 apprenticeship. The apprentice will work closely with … issues relating to workplace technology and digital collaboration. Support the configuration, testing and implementation of digital workplace solutions. Contribute to the maintenance of digital knowledge articles, guidance materials and support documentation .AI & Productivity Enablement Support the rollout and adoption of Microsoft Copilot and other approved AI-powered productivity tools. ...

specialists when changes touch them Build test evidence (regression is automated in Tosca) and capture configuration with ConfigSnapshot Hand your changes over properly: documentation, knowledge articles, and contribute to the knowledge management repository What You Will Bring Strong Fusion ERP functional experience across the financials core … finance teams actually work: period close, reconciliations, supplier payment runs, audit trails The ability to gather requirements and write them up clearly Oracle Risk Management Cloud or financial reporting compliance tooling A good understanding of Fusion security concepts: roles, data access, segregation of duties Working familiarity of OTBI ...

specialists when changes touch them Build test evidence (regression is automated in Tosca) and capture configuration with ConfigSnapshot Hand your changes over properly: documentation, knowledge articles, and contribute to the knowledge management repository What You Will Bring Deep Fusion HCM functional experience: Core HR, absence, payroll, time … labour Working knowledge of UK payroll rules and the calendar that comes with them Experience supporting a live Oracle Cloud service with real users The ability to gather requirements and write them up clearly A good understanding of Fusion security concepts: roles, data access, segregation of duties Working familiarity ...

into BAU Support. Partner with Customer Success and other customer-facing teams to ensure joined-up customer outcomes and clear ownership of escalations. Improve knowledge management and self-service, using tooling and automation to improve support quality and efficiency. Use data and insight to understand trends and risks. … software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross ...

written requirements and impact assessments Build test evidence (regression is automated in Tosca) and capture configuration with ConfigSnapshot Hand your changes over properly: documentation, knowledge articles, and contribute to the knowledge management repository What You Will Bring Deep functional experience of Oracle EPM planning and budgeting (EPBCS ...

will partner with Product, Technology, Risk and Change to ensure scalable, customer-focused procedures and strong governance. This role focuses on automation opportunities, knowledge management, and efficient procedures to support new products and regulatory changes within a fast-growing bank. #J-18808-Ljbffr ...

technology, automation and AI-driven solutions. Develop reporting, metrics and insights that demonstrate the value of the legal team. Build scalable frameworks, governance and knowledge management processes. Be the Legal Innovation Champion Stay ahead of emerging legislation and regulatory developments. Help the business understand and respond to changing … wider business stakeholders. Continue Practising Law Draft, review and negotiate a variety of commercial agreements. Provide pragmatic legal advice to business stakeholders. Support risk management and governance activities across the organisation. Who We're Looking For Qualified lawyer with experience in-house or in private practice. Strong commercial contracts ...